# \[APP\]\[Pro\] Synology **URL:** \ **Category:** Apps\ **Tags:** app, official, homey-pro\ **Created:** [July 24, 2021, 2:55pm UTC](https://community.homey.app/t/app-pro-synology/49744 "2021-07-24T14:55:38Z")\ **Posts on this page:** 20\ **Page:** 25
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [November 17, 2025, 5:37pm UTC](https://community.homey.app/t/app-pro-synology/49744/481 "2025-11-17T17:37:34Z")
Is the Homey user member of the Administrators group on your NAS? Can you actually access your NAS via HTTP? So if you open a webbrowser and browse to the indicated IP and port, can you access you NAS? Or does it automatically switch to a HTTPS connection (with SSL) and a different port. ---
**Author:** ![Dre\_Vlag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dre_vlag/32/120696_2.png) [@Dre\_Vlag](https://community.homey.app/u/Dre_Vlag)\ **Post date:** [November 19, 2025, 7:07am UTC](https://community.homey.app/t/app-pro-synology/49744/482 "2025-11-19T07:07:33Z")
Homey is user member of the Admin group ![admin](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/d/3d86454b7b3cd93c4a818c24e711e8765801c72b.png) When i browse to my NAS it switch to HTTPS. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/6/1620c09fe23cdc2d3bd480ddf0c294fbcaa05127.png) Now i used this settings but the same result. Timeout after 10000ms ![5001](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/a/1a5eb3ca48298762f947a1f43630e050de975807.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 19, 2025, 8:46am UTC](https://community.homey.app/t/app-pro-synology/49744/483 "2025-11-19T08:46:27Z")
@Dre_Vlag can you send a diagnostic report? ---
**Author:** ![Dre\_Vlag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dre_vlag/32/120696_2.png) [@Dre\_Vlag](https://community.homey.app/u/Dre_Vlag)\ **Post date:** [November 19, 2025, 8:47am UTC](https://community.homey.app/t/app-pro-synology/49744/484 "2025-11-19T08:47:59Z")
How will i do that? ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [November 19, 2025, 9:03am UTC](https://community.homey.app/t/app-pro-synology/49744/485 "2025-11-19T09:03:29Z")
Some other thoughts: - Do you perhaps have the firewall enabled on your NAS with a rule that is blocking access to your Homey? - Or maybe the IP-adres of your Homey is on the list of blocked IPs? To create a diagnostic report on the mobile app goto More tab (three dots) \> Apps \> Synology \> Settings (cog wheel) \> Create Diagnostic Report: ![IMG_5997](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/6/3647ad288cdf028d8b10d15785d25b279b11da17.jpeg) ---
**Author:** ![Dre\_Vlag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dre_vlag/32/120696_2.png) [@Dre\_Vlag](https://community.homey.app/u/Dre_Vlag)\ **Post date:** [November 19, 2025, 9:27am UTC](https://community.homey.app/t/app-pro-synology/49744/486 "2025-11-19T09:27:59Z")
i guess you mean Synology and not flowChecker? Flowchecker 5b7d838a-5387-474d-b71f-2a44f35565ba Synology 7c076da6-62ce-4abc-9ba2-cdced01859b4 ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [November 19, 2025, 10:23am UTC](https://community.homey.app/t/app-pro-synology/49744/488 "2025-11-19T10:23:11Z")
> [@Dre\_Vlag](#): > > i guess you mean Synology and not flowChecker? Yes, sorry my bad 😊. I updated my post. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 19, 2025, 12:03pm UTC](https://community.homey.app/t/app-pro-synology/49744/489 "2025-11-19T12:03:35Z")
@Dre_Vlag why are you sending a Flowchecker report? I don’t see how that’s related to this issue? About the report. Make sure to remove character like `?` or `&` from your password. The API connects via a url and can’t use these character in a proper way, they will go bad when encoding the password. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 19, 2025, 12:04pm UTC](https://community.homey.app/t/app-pro-synology/49744/490 "2025-11-19T12:04:41Z")
@SunBeech for next time 😃 [[APP][Pro] Synology - #3 by martijnpoppen](https://community.homey.app/t/app-pro-synology/49744/3) ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [November 19, 2025, 12:49pm UTC](https://community.homey.app/t/app-pro-synology/49744/491 "2025-11-19T12:49:50Z")
Thanks for pointing that out! That’s indeed much easier to refer to 😀. And apologies for the confusion. ---
**Author:** ![Dre\_Vlag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dre_vlag/32/120696_2.png) [@Dre\_Vlag](https://community.homey.app/u/Dre_Vlag)\ **Post date:** [November 19, 2025, 2:51pm UTC](https://community.homey.app/t/app-pro-synology/49744/492 "2025-11-19T14:51:00Z")
@martijnpoppen I had this ? in my password. I have now changed my password to only letters and numbers. i have try it again but still the same time out ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 19, 2025, 3:58pm UTC](https://community.homey.app/t/app-pro-synology/49744/493 "2025-11-19T15:58:54Z")
@Dre_Vlag can you send a new report? ---
**Author:** ![Dre\_Vlag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dre_vlag/32/120696_2.png) [@Dre\_Vlag](https://community.homey.app/u/Dre_Vlag)\ **Post date:** [November 19, 2025, 4:05pm UTC](https://community.homey.app/t/app-pro-synology/49744/494 "2025-11-19T16:05:46Z")
195fa0ff-c169-46bc-9319-11105fdc9e67 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 19, 2025, 4:20pm UTC](https://community.homey.app/t/app-pro-synology/49744/495 "2025-11-19T16:20:25Z")
@Dre_Vlag you’re using different IP’s I see Make sure it use the same credentials and ip and port which you would use to access DSM Also make sure homey and synology are in the same local network ---
**Author:** ![Bruno\_ROUY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bruno_rouy/32/82809_2.png) [@Bruno\_ROUY](https://community.homey.app/u/Bruno_ROUY)\ **Post date:** [November 23, 2025, 4:52pm UTC](https://community.homey.app/t/app-pro-synology/49744/496 "2025-11-23T16:52:09Z")
Hello, I have 2 Synology one with dsm 7.1 and one with dsm 7.3, with the 7.1 it’s ok but 7.3 can’t connect to the synology. Any idea ? Thanks ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 24, 2025, 4:56pm UTC](https://community.homey.app/t/app-pro-synology/49744/497 "2025-11-24T16:56:50Z")
@Bruno_ROUY please send a diagnostic report ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 25, 2025, 2:54pm UTC](https://community.homey.app/t/app-pro-synology/49744/498 "2025-11-25T14:54:48Z")
@Bruno_ROUY got the report but there’s nothing to see Did you try to reproduce the issue before sending the report? Otherwise it’s not visible ---
**Author:** ![Bruno\_ROUY](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bruno_rouy/32/82809_2.png) [@Bruno\_ROUY](https://community.homey.app/u/Bruno_ROUY)\ **Post date:** [November 25, 2025, 4:04pm UTC](https://community.homey.app/t/app-pro-synology/49744/499 "2025-11-25T16:04:19Z")
Hello, Yes of course, with my other syno in 7.2 all is working with this one in 7.3 i got ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/a/1a2c6a85fa2c21acaaaa5b8f0a91c84502d4d55d.png) And of course i tryed with nossl or ssl Bruno ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 25, 2025, 5:42pm UTC](https://community.homey.app/t/app-pro-synology/49744/500 "2025-11-25T17:42:32Z")
> [@Bruno\_ROUY](#): > > dsm 7.3 Unrelated to your issue, but did you patch it already? _CVE-2025-13392 allows remote attackers to bypass authentication with prior knowledge of the distinguished name (DN)._ [https://www.synology.com/nl-nl/security/advisory/Synology\_SA\_25\_14](https://www.synology.com/nl-nl/security/advisory/Synology_SA_25_14) Affected Products | Product | Severity | Fixed | | --- | --- | --- | | DSM 7.3 | Important | Upgrade to 7.3.1-86003-1 or above. | | DSM 7.2.2 | Important | Upgrade to 7.2.2-72806-5 or above. | ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 25, 2025, 5:51pm UTC](https://community.homey.app/t/app-pro-synology/49744/501 "2025-11-25T17:51:37Z")
@Bruno_ROUY I don’t see anything related to a login in the report. Please make sure to login and send a new report [Previous page](https://community.homey.app/t/app-pro-synology/49744.md?page=24) [Next page](https://community.homey.app/t/app-pro-synology/49744.md?page=26)