# \[APP\]\[Pro\] Synology **URL:** \ **Category:** Apps\ **Tags:** app, official, homey-pro\ **Created:** [July 24, 2021, 2:55pm UTC](https://community.homey.app/t/app-pro-synology/49744 "2021-07-24T14:55:38Z")\ **Posts on this page:** 20\ **Page:** 24
**Author:** ![Kimbo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kimbo/32/114713_2.png) [@Kimbo](https://community.homey.app/u/Kimbo)\ **Post date:** [January 3, 2025, 1:11pm UTC](https://community.homey.app/t/app-pro-synology/49744/461 "2025-01-03T13:11:01Z")
Last question: Do you know which ports need to be opened between the Homey Pro in VLAN 1 and the Synology in VLAN 2? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 3, 2025, 1:35pm UTC](https://community.homey.app/t/app-pro-synology/49744/462 "2025-01-03T13:35:07Z")
@Kimbo i have no idea. ---
**Author:** ![Plui5](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/plui5/32/120118_2.png) [@Plui5](https://community.homey.app/u/Plui5)\ **Post date:** [February 7, 2025, 10:54am UTC](https://community.homey.app/t/app-pro-synology/49744/463 "2025-02-07T10:54:05Z")
Hey! I’ve updated the Homey Pro and the Synology App, but I can not see any real time data from the Synology. What can I do? Do I need to reinstall the Synology app? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2025, 10:54am UTC](https://community.homey.app/t/app-pro-synology/49744/464 "2025-02-07T10:54:34Z")
Hey @Plui5 That’s not much to work with Please send a diagnostic report ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 14, 2025, 10:41am UTC](https://community.homey.app/t/app-pro-synology/49744/465 "2025-07-14T10:41:32Z")
## New app update (🟧 TEST: [1.10.7](https://homey.app/a/com.synology/test)): > - ADD: OTP code to device settings ---
**Author:** ![Hunnets](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hunnets/32/123533_2.png) [@Hunnets](https://community.homey.app/u/Hunnets)\ **Post date:** [August 9, 2025, 5:04am UTC](https://community.homey.app/t/app-pro-synology/49744/466 "2025-08-09T05:04:21Z")
I’m having trouble logging in - I have created a diagnostic report, could you please take a look? c9d9955e-0be2-4768-b483-c69703dfc533 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 9, 2025, 7:19am UTC](https://community.homey.app/t/app-pro-synology/49744/467 "2025-08-09T07:19:12Z")
@Hunnets plese send a new report after trying a login Currently I can’t see what goes erong ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 9, 2025, 8:57am UTC](https://community.homey.app/t/app-pro-synology/49744/468 "2025-08-09T08:57:22Z")
@Hunnets Looks like homey can’t reach your synology. Nothing wrong with the app ---
**Author:** ![Hunnets](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hunnets/32/123533_2.png) [@Hunnets](https://community.homey.app/u/Hunnets)\ **Post date:** [August 9, 2025, 11:12am UTC](https://community.homey.app/t/app-pro-synology/49744/469 "2025-08-09T11:12:15Z")
so strange - they are on the same nework through unifi. It worked with a Home Assistant integration ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 9, 2025, 12:54pm UTC](https://community.homey.app/t/app-pro-synology/49744/470 "2025-08-09T12:54:47Z")
might be mDNS related, restart your AP’s and router. The Synology has a reserved IP address? ---
**Author:** ![Hunnets](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hunnets/32/123533_2.png) [@Hunnets](https://community.homey.app/u/Hunnets)\ **Post date:** [August 9, 2025, 10:36pm UTC](https://community.homey.app/t/app-pro-synology/49744/471 "2025-08-09T22:36:16Z")
I’ll give that a go today. Yeop, fixed IP and can access the NAS from my PC on the same network so in theory it should be good to go ---
**Author:** ![Hunnets](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hunnets/32/123533_2.png) [@Hunnets](https://community.homey.app/u/Hunnets)\ **Post date:** [August 9, 2025, 10:49pm UTC](https://community.homey.app/t/app-pro-synology/49744/472 "2025-08-09T22:49:26Z")
I figures it out - might be helpful for other users that encounter the same issue - Had to go into “external access” \> “router configuration” on the NAS and input the Port related to Management UI. Once this was updated it connected right away ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 10, 2025, 4:01pm UTC](https://community.homey.app/t/app-pro-synology/49744/473 "2025-08-10T16:01:33Z")
> [@Hunnets](#): > > “external access” \> “router configuration” on the NAS and input the Port related to Management UI Hello Hunnets, That sounds to me like the local data connection is using internet now. It sounds like opening an internal port to anyone @ internet. I wouldn’t use it as a fix. ---
**Author:** ![Hunnets](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hunnets/32/123533_2.png) [@Hunnets](https://community.homey.app/u/Hunnets)\ **Post date:** [August 10, 2025, 9:40pm UTC](https://community.homey.app/t/app-pro-synology/49744/474 "2025-08-10T21:40:28Z")
What would you suggest? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 11, 2025, 10:37am UTC](https://community.homey.app/t/app-pro-synology/49744/475 "2025-08-11T10:37:27Z")
I honestly can’t tell from here. My Synology connects fine with the app by Martijn, not having changed any setting, and there’s no open ports. I suspect the issues Homey has with mDNS and devices with changing IP addresses, and or devices hopping between Access Points, resulting in the infamous “Unavailable” status, should be addressed by Athom once and for all. However, this has been a long time problem, bug if you will; I’m afraid they don’t want to, don’t know how to, or just can’t solve this. See f.i. the loads of issues related to mDNS with the Homewizard P1 dongle (it’s _ **Homey** _ causing the problems): [https://community.homey.app/search?context=topic&context\_id=19267&q=mdns&skip\_context=false](https://community.homey.app/search?context=topic&context_id=19267&q=mdns&skip_context=false) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 11, 2025, 11:54am UTC](https://community.homey.app/t/app-pro-synology/49744/476 "2025-08-11T11:54:55Z")
@Peter_Kawa Homey Synology app doesn’t use mdns. @Hunnets you should use the DSM address as your setup. Most of the time a local IP with port 5000 ---
**Author:** ![Hunnets](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hunnets/32/123533_2.png) [@Hunnets](https://community.homey.app/u/Hunnets)\ **Post date:** [August 12, 2025, 8:45am UTC](https://community.homey.app/t/app-pro-synology/49744/477 "2025-08-12T08:45:24Z")
I used local IP just a different port to 5000 and it worked? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 12, 2025, 9:30am UTC](https://community.homey.app/t/app-pro-synology/49744/478 "2025-08-12T09:30:04Z")
@Hunnets glad it works 👍 ---
**Author:** ![Luccie\_007](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/luccie_007/32/15369_2.png) [@Luccie\_007](https://community.homey.app/u/Luccie_007)\ **Post date:** [October 27, 2025, 7:33pm UTC](https://community.homey.app/t/app-pro-synology/49744/479 "2025-10-27T19:33:32Z")
I cant get it connected. Getting a login error timeout after 10000ms, but when i change the tab in firefox it immediately gives this error. Not after 10 secs. I do see somethin in the logs, but it doesnt login somehow. ![afbeelding](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/9/892d17bbc1322fbc0f5b0f58432ff6c3393b1f1c.png) **Tried on the android app an that worked, via webinterface it didnt.** ---
**Author:** ![Dre\_Vlag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dre_vlag/32/120696_2.png) [@Dre\_Vlag](https://community.homey.app/u/Dre_Vlag)\ **Post date:** [November 17, 2025, 2:52pm UTC](https://community.homey.app/t/app-pro-synology/49744/480 "2025-11-17T14:52:33Z")
Hello, Im new with Homey and i want to connect my synology with the app First i have made a new user in synology (called Homey) Then i have installed the synology app, add new device and use Diskstation. I have use these input ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/c/7c664febc64bca590ed21b31ae2d5e4bf5c1338e.png) But when i try to login, i get the error: Timeout after 10000ms Can someone help me? [Previous page](https://community.homey.app/t/app-pro-synology/49744.md?page=23) [Next page](https://community.homey.app/t/app-pro-synology/49744.md?page=25)