# \[APP\]\[Pro\] Synology Surveillance Station 2 **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro\ **Created:** [November 1, 2022, 10:40pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552 "2022-11-01T22:40:18Z")\ **Posts on this page:** 20\ **Page:** 13
**Author:** ![widameista](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/widameista/32/23333_2.png) [@widameista](https://community.homey.app/u/widameista)\ **Post date:** [April 23, 2024, 9:19pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/241 "2024-04-23T21:19:20Z")
yes ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 23, 2024, 9:39pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/242 "2024-04-23T21:39:55Z")
@widameista Can you send a diagnostic report ---
**Author:** ![widameista](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/widameista/32/23333_2.png) [@widameista](https://community.homey.app/u/widameista)\ **Post date:** [April 24, 2024, 6:06am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/243 "2024-04-24T06:06:58Z")
hope this is what you asked for: 54DA4DD3 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 24, 2024, 7:37am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/244 "2024-04-24T07:37:47Z")
@widameista no that’s a full homey report, which only Athom employees can see. If you find any **issues** , send a **report** via the mobile homey app > More - apps - Synology Surveillance Station 2 - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![widameista](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/widameista/32/23333_2.png) [@widameista](https://community.homey.app/u/widameista)\ **Post date:** [April 24, 2024, 7:58am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/245 "2024-04-24T07:58:45Z")
Ah, thanks. d15a3cfa-de45-4d4e-b406-e933d0a88ec8 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 24, 2024, 8:13am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/246 "2024-04-24T08:13:08Z")
@widameista no info about snapshots in your report, please make sure to take a snapshot before sending the report otherwise i wont see the result in the logs ---
**Author:** ![widameista](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/widameista/32/23333_2.png) [@widameista](https://community.homey.app/u/widameista)\ **Post date:** [April 24, 2024, 8:23am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/247 "2024-04-24T08:23:32Z")
7e558109-9dcd-4ce8-b2ab-1271efbae827 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/4/e485c06bfe26011c68c0ed1a8b191d26b018bf4e.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 24, 2024, 9:32am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/248 "2024-04-24T09:32:03Z")
@widameista everything looks alright, can you try a homey restart? ---
**Author:** ![widameista](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/widameista/32/23333_2.png) [@widameista](https://community.homey.app/u/widameista)\ **Post date:** [April 24, 2024, 12:36pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/249 "2024-04-24T12:36:59Z")
i restarted already yesterday evening ☹ ---
**Author:** ![DaaFFF](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daafff/32/83399_2.png) [@DaaFFF](https://community.homey.app/u/DaaFFF)\ **Post date:** [April 24, 2024, 4:50pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/250 "2024-04-24T16:50:30Z")
Hi @martijnpoppen, The Surveillance Station app on Synology NAS is recently updated to version 9.2.0-11289. The refresh option in the “device overview” where an actual image of the camera is showed (snapshot) was refreshing the image, but the time of the refresh was staying at 5 day’s ago. After restarting Homey Pro and also the Synology NAS the whole functionality was gone. See image below: ![Device](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/c/2c6479163684bb9f3e5d8d6dc3154e5c6fc886b2.jpeg) Restarting the Synology NAS and Homey Pro again has not changed the situation. I have also created a diagnostic report: 7f933f75-6f51-4fc3-a680-fdadf3067310 Are you able to check what is happening here? If you need more info, let me know. Thanks in advance, David ---
**Author:** ![DaaFFF](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daafff/32/83399_2.png) [@DaaFFF](https://community.homey.app/u/DaaFFF)\ **Post date:** [April 24, 2024, 4:53pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/251 "2024-04-24T16:53:00Z")
I also discovered that the snapshot functionality isn’t available anymore. See image below: ![Flow](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/c/9c4d0cb6074f3f2f0b40dec4c806ca7bb20ea1b8.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 24, 2024, 5:14pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/252 "2024-04-24T17:14:13Z")
Will have a look guys. Nothing change in the app. So looks like something else ---
**Author:** ![G\_Gerrits](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/g_gerrits/32/17816_2.png) [@G\_Gerrits](https://community.homey.app/u/G_Gerrits)\ **Post date:** [April 27, 2024, 8:29pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/253 "2024-04-27T20:29:26Z")
Hi @martijnpoppen, I have exactly the same problem as DaaFFF. Also updated the Surveillance Station app on Synology NAS to version 9.2.0-11289, now the refresh option in Homey app is gone, no snapshots anymore. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 27, 2024, 8:31pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/254 "2024-04-27T20:31:35Z")
@G_Gerrits see post above yours… ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 28, 2024, 1:00pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/255 "2024-04-28T13:00:27Z")
@widameista @DaaFFF @G_Gerrits I tried it on my own NAS With these versions: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/9/593991322c4739d8abe1296eca924202d37d7ecb.png) It worked immediately. I would suggest to try a repair of the cameras and the surveillance station in Homey and see if that resolves your issue. Also please send a diagnostic report after that ---
**Author:** ![G\_Gerrits](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/g_gerrits/32/17816_2.png) [@G\_Gerrits](https://community.homey.app/u/G_Gerrits)\ **Post date:** [April 28, 2024, 2:00pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/256 "2024-04-28T14:00:19Z")
Hi Martijn, Hereby the diagnostics report: d371ba74-d4d4-43ac-b2a8-7cffcf269ac6 Repair action doesn’t fix the problem. We use latest versions of Synology: DSM 7.2.1-69057 Update 5 Surveillance station: 9.2.0-11289 Before i updated Surveillance station, it worked fine, after that options for screenshots are gone in the Homey app. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 28, 2024, 2:07pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/257 "2024-04-28T14:07:41Z")
@G_Gerrits According to the release notes of Surveillance station: 9.2.0-11289 theres a change in user roles. Can you check the following: - Inside Synology surveillance station - Go to User - Check if the user (which you use in Homey) has administrator priviliges. This is a requirement to use it with Homey. As mentioned in the patch notes: > 1. > - Added support for a new default privilege profile named “Administrator” that grants users access to all objects and the ability to manage Surveillance Station settings. Certain actions that involve modifying DSM settings are restricted and require the user to be added to the DSM administrators group. > 1. > - Offering a streamlined interface by hiding the Map and Snapshot application from the main menu and desktop for users without view privileges. ---
**Author:** ![DaaFFF](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daafff/32/83399_2.png) [@DaaFFF](https://community.homey.app/u/DaaFFF)\ **Post date:** [April 28, 2024, 7:18pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/258 "2024-04-28T19:18:30Z")
Hi @martijnpoppen I’ve changed the privilege profile to administrator and that is indeed solving the issue. Thanks for your time! ---
**Author:** ![G\_Gerrits](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/g_gerrits/32/17816_2.png) [@G\_Gerrits](https://community.homey.app/u/G_Gerrits)\ **Post date:** [April 28, 2024, 8:01pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/259 "2024-04-28T20:01:12Z")
Hi @martijnpoppen, That fixed the issue indeed. Thanks Martijn. ---
**Author:** ![widameista](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/widameista/32/23333_2.png) [@widameista](https://community.homey.app/u/widameista)\ **Post date:** [April 29, 2024, 7:28am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/260 "2024-04-29T07:28:45Z")
my synology is a DS220+ ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/e/3e4a61e24f2383ceb4ee008f16b1cbfd755eb871.png) The user used in Homey is admin in both stations after completly reinstalling app and devices (station and camera) i can see a picture again. thank you [Previous page](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552.md?page=12) [Next page](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552.md?page=14)