# \[APP\]\[Pro\] Synology Surveillance Station 2 **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro\ **Created:** [November 1, 2022, 10:40pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552 "2022-11-01T22:40:18Z")\ **Posts on this page:** 20\ **Page:** 12
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2024, 10:15am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/221 "2024-02-05T10:15:47Z")
@Marco_Kuster please try the test version : [Synology Surveillance Station 2 | Homey](https://homey.app/en-us/app/com.synology.ss/Synology-Surveillance-Station-2/test) (green install button) ---
**Author:** ![Marco\_Kuster](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marco_kuster/32/78907_2.png) [@Marco\_Kuster](https://community.homey.app/u/Marco_Kuster)\ **Post date:** [February 5, 2024, 11:47am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/222 "2024-02-05T11:47:11Z")
Hello Martijn, Thanks for your quick response. I installed the testversion but still got the timeouts. Then restarted synology, homey and the app, checked the firewall, its off. No luck. Hope you have ideas… Thanks, Marco ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2024, 11:50am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/223 "2024-02-05T11:50:26Z")
@Marco_Kuster hard to say without any information. Please send a diagnostic report ---
**Author:** ![Marco\_Kuster](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marco_kuster/32/78907_2.png) [@Marco\_Kuster](https://community.homey.app/u/Marco_Kuster)\ **Post date:** [February 5, 2024, 12:08pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/224 "2024-02-05T12:08:42Z")
Hello Martijn, This is diagnostic report code: d02bbe1e-a156-4900-9ac8-ddad8fee36a4 Grt, Marco ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2024, 12:16pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/225 "2024-02-05T12:16:09Z")
@Marco_Kuster remove the trailing slash from your url. this wont work ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2024, 12:50pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/226 "2024-02-05T12:50:25Z")
@Marco_Kuster if you use the [synology.me](http://synology.me) url all traffic will be routed over the internet. If your Homey and Synology are in th esame network it might be better to use the local IP ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2024, 1:03pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/227 "2024-02-05T13:03:55Z")
@Marco_Kuster are you using the DSM url? [https://IP/cam:554](https://IP/cam:554) doesnt look like a valid DSM url. ---
**Author:** ![Marco\_Kuster](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marco_kuster/32/78907_2.png) [@Marco\_Kuster](https://community.homey.app/u/Marco_Kuster)\ **Post date:** [February 5, 2024, 1:28pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/228 "2024-02-05T13:28:14Z")
Hi Martijn, I managed to make a connection with DSM using the local IP and port 5001, and could add the camera’s afterwards. My misunderstanding was that I should make a connection with SS directly using port 554. Thanks for your help and patience! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2024, 1:35pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/229 "2024-02-05T13:35:38Z")
@Marco_Kuster I’ll add that to the pairing view 🙂 all api related things run on the DSM url ---
**Author:** ![Martin\_Tolseinde](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_tolseinde/32/63453_2.png) [@Martin\_Tolseinde](https://community.homey.app/u/Martin_Tolseinde)\ **Post date:** [February 9, 2024, 12:44pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/230 "2024-02-09T12:44:12Z")
Hi all, Hopefully someone can help me. A couple of months ago I installed the Synology Surveillance Station2 app. I have 2 (Synology) camera’s installed and everything worked very well! Homey makes a snapshot when the doorbell rings. But last week we had a local power outage and from here the problem begins. The router I got is from Ziggo, so this means the connected camera’s (and/or Synology Diskstation) will get a new IP address sometimes. I’ve checked this first and indeed the camera’s got a new IP address. I’ve changed the IP address in the app. Everything looks good here, but since the power outage I cannot make snapshots anymore. It just shows the last snapshot it made. The rest works (like motion detection). I tried to restart and/or repair the app, but then only the first snapshot does work. After this it doesn’t work (same result) anymore. Also I tried to reinstall the app, but this doesn’t work. Is there someone that knows what I’m doing wrong? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 9, 2024, 1:12pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/231 "2024-02-09T13:12:03Z")
@Martin_Tolseinde most of the time a Homey restart and NAS restart would resolve that issue ---
**Author:** ![Martin\_Tolseinde](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_tolseinde/32/63453_2.png) [@Martin\_Tolseinde](https://community.homey.app/u/Martin_Tolseinde)\ **Post date:** [February 9, 2024, 3:12pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/232 "2024-02-09T15:12:15Z")
@martijnpoppen, thank you very much! It looks like everything works now. 🥳 ---
**Author:** ![Martin\_Tolseinde](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_tolseinde/32/63453_2.png) [@Martin\_Tolseinde](https://community.homey.app/u/Martin_Tolseinde)\ **Post date:** [February 14, 2024, 4:37pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/233 "2024-02-14T16:37:18Z")
Hi Martijn, The restart of Homey and NAS resolved the problem for a moment. After the restart I tried to make a snapshot and this worked. I tried this a couple of times, just to be sure. But unfortunately later that day it stopped working again; When I want to make a snapshot (or someone rings my doorbell) it doesn’t make a snapshot; it just shows the latest snapshot it made (also when I click on the ‘refresh’ button nothing changes). When I restart, everything seems to work again. But later on the day (or next day; I’m not sure) it stops. Funny thing is that the motion detection works properly, but I don’t use this (yet) in a flow. I tried several things to make it work again, but to be honest I don’t know where to find the bug. I think it is related to Synology, so I removed the camera’s from Synology. Deleted everything in Actieregels and after this did a restart and I reinstalled the camera’s back (each also with a different name; so “Voordeur” became “Voortuin” for instance). Of course I also did this on Homey (delete the Synology Surveillance Station2 app and reinstall/restart and corrected the flow). But same result. Like I said before: In the beginning everything worked very well and it really easy to install and use your app. It was magical to see a snapshot when someone rings the doorbell. Maybe it’s sort of a setting in Synology which was changed after the power outage? ---
**Author:** ![Martin\_Tolseinde](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_tolseinde/32/63453_2.png) [@Martin\_Tolseinde](https://community.homey.app/u/Martin_Tolseinde)\ **Post date:** [March 10, 2024, 10:01am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/234 "2024-03-10T10:01:53Z")
Hi @martijnpoppen, Still having the same issue. Can you help me with this? When I check the Synology I see that it makes pictures (it stores them on the harddisk) when someone rings the doorbell. But Homey doesn’t show the image. Is there someone that knows what I’m doing wrong? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 10, 2024, 10:19am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/235 "2024-03-10T10:19:05Z")
@Martin_Tolseinde restarting Homey and your NAS would be a possible fix ---
**Author:** ![Martin\_Tolseinde](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_tolseinde/32/63453_2.png) [@Martin\_Tolseinde](https://community.homey.app/u/Martin_Tolseinde)\ **Post date:** [March 22, 2024, 9:48am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/236 "2024-03-22T09:48:46Z")
@martijnpoppen The restart of Homey and NAS resolved the problem for a moment. After the restart I tried to make a snapshot, and this worked. I tried this a couple of times, just to be sure. But unfortunately, later that day it stopped working again; When I want to make a snapshot (or someone rings my doorbell) it doesn’t make a snapshot; it just shows the latest snapshot it made (also when I click on the ‘refresh’ button nothing changes). When I restart, everything seems to work again. But later on the day (or next day; I’m not sure) it stops. Funny thing is that the motion detection works properly, but I don’t use this (yet) in a flow. I tried several things to make it work again, but to be honest I don’t know where to find the bug. I think it is related to Synology, so I removed the camera’s from Synology. Deleted everything in Actieregels and after this did a restart and I reinstalled the camera’s back. Of course I also did this on Homey (delete the Synology Surveillance Station2 app and reinstall/restart and corrected the flow). But same result. Like I said before: In the beginning everything worked very well and it really easy to install and use your app. It was magical to see a snapshot when someone rings the doorbell. Maybe it’s sort of a setting in Synology which was changed after the power outage? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 22, 2024, 10:51am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/237 "2024-03-22T10:51:39Z")
@Martin_Tolseinde hmm sounds like the connection between Homey and SS2 gets corrupted. When it happens again can you send a report? ---
**Author:** ![Martin\_Tolseinde](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_tolseinde/32/63453_2.png) [@Martin\_Tolseinde](https://community.homey.app/u/Martin_Tolseinde)\ **Post date:** [March 22, 2024, 11:59am UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/238 "2024-03-22T11:59:11Z")
Hi @martijnpoppen, Hopefully you mean this: 56482fe2-9aa2-411e-9452-aa1d72a60b35 ---
**Author:** ![widameista](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/widameista/32/23333_2.png) [@widameista](https://community.homey.app/u/widameista)\ **Post date:** [April 23, 2024, 9:10pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/239 "2024-04-23T21:10:14Z")
i have exactly the same problem, no snapshot anymore since a few days… ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 23, 2024, 9:11pm UTC](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552/240 "2024-04-23T21:11:04Z")
@widameista did you already restart Homey and your NAS? [Previous page](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552.md?page=11) [Next page](https://community.homey.app/t/app-pro-synology-surveillance-station-2/71552.md?page=13)