# \[APP\]\[Pro\] Sure Petcare App - (Sureflap Pet Door/Sureflap Cat Flap) **URL:** \ **Category:** Apps\ **Tags:** app, presence\ **Created:** [January 9, 2020, 6:36pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127 "2020-01-09T18:36:48Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [November 8, 2020, 9:39am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/104 "2020-11-08T09:39:55Z")
Strange, cannot log in either… ![PNG-bilde](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/1/5148e1c323590820db9f0622aefdad653bc71b52.png) App not working! Had to go back to 1.0.14. ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [November 8, 2020, 4:27pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/105 "2020-11-08T16:27:59Z")
The authorization call was the version of my SDK branch and got mixed up somehow. I’ve added a new release: ### v1.0.20 - 08.11.2020 - bugfix login call failed - bugfix logout button ### v1.0.21 - 08.11.2020 - prevent sending initial value ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [November 8, 2020, 5:34pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/106 "2020-11-08T17:34:16Z")
Ok, login is ok, but still no feeder accessible, one pic in app, grey battery icon. Ok adding the feeder, so will let my cat pass the verdict, made one test flow, cat is still out (hunting mice) ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [November 8, 2020, 6:48pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/107 "2020-11-08T18:48:40Z")
Feeder part of the app still not working, can add it, but no data when added. Only displays the battery page (greyed out, no data) and the flows page. ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [November 8, 2020, 7:14pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/108 "2020-11-08T19:14:41Z")
Can you send a log? ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [November 9, 2020, 9:21am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/109 "2020-11-09T09:21:08Z")
Diag b64b6497-ceb9-48f8-8255-a42a24a691b6 ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [November 9, 2020, 10:06am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/110 "2020-11-09T10:06:20Z")
Thanks for testing. It looks like the API is changed somehow. I’ve added an extra check for the missing properties. ### v1.0.22 - 09.11.2020 - bugfix in sending the initial value - simplify analysing pet data ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [November 9, 2020, 10:33am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/111 "2020-11-09T10:33:04Z")
Looks good, will test on Missy and Miss Did you remove the apps front page? Showing 3 weights… Now it is showing weight bowl, battery and flow page. ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [November 9, 2020, 10:48am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/112 "2020-11-09T10:48:26Z")
It show either 2 weights or 1 weight (left/right or single bowl). Based on the configuration of the feeder. ---
**Author:** ![Tangodelta](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tangodelta/32/9471_2.png) [@Tangodelta](https://community.homey.app/u/Tangodelta)\ **Post date:** [November 9, 2020, 11:01am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/113 "2020-11-09T11:01:55Z")
![surepet feeder grafana](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/b/5b2522190b0b07c0657d6fc91096b0159e968b28.jpeg) Illustrated in Grafana, so works perfectly! Both influx and prometheus as source. ---
**Author:** ![JohnK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnk/32/30919_2.png) [@JohnK](https://community.homey.app/u/JohnK)\ **Post date:** [November 11, 2020, 2:45pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/114 "2020-11-11T14:45:02Z")
Hmmm Login page keeps loading after sending credentials… ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [November 14, 2020, 6:53am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/115 "2020-11-14T06:53:42Z")
Thanks for testing. I cannot reproduce your issue. Can you send a log to the developer? ---
**Author:** ![JohnK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnk/32/30919_2.png) [@JohnK](https://community.homey.app/u/JohnK)\ **Post date:** [November 15, 2020, 6:58pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/116 "2020-11-15T18:58:48Z")
a81cf196-8df4-4d0a-b98f-90a5fd3d59d9 Does this contain the needed debug info? Thank you J ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [November 16, 2020, 8:05am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/117 "2020-11-16T08:05:02Z")
Cannot find any error or bug. Did you try to reboot homey? Maybe there is some condition I do not know about. ---
**Author:** ![JohnK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnk/32/30919_2.png) [@JohnK](https://community.homey.app/u/JohnK)\ **Post date:** [November 20, 2020, 1:52am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/118 "2020-11-20T01:52:45Z")
Hello Yes, Homey was rebooted a couple of times. I have the homey device since last week. There are no special conditions that I am aware of… Tried to login with a Samsung S20 and S9, once credentials were provided the page stays blank with turning half circle icon Logging in to Honeywell Evohome app with Homey followed a somewhat similar procedure, there was no issue… No idea why can’t login to the sure petcare app 😕 When restarting homey app on the phone, or even the phone itself… nothing changes -\> If I go to configure app, I immediately get the blank page with turning circle. If I remove the app from Homey, then reinstall it… I can get back the login page for sure petcare, but result after logging in stays the same. ---
**Author:** ![Remko\_H](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/remko_h/32/30378_2.png) [@Remko\_H](https://community.homey.app/u/Remko_H)\ **Post date:** [November 30, 2020, 3:23pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/119 "2020-11-30T15:23:42Z")
Same problem here, it keeps loading. But when close the homey app, and open it Go to add devices I can add the device it finds my sureflap, but than it keeps on adding device. When I close the homey app and open it The device is added and works But when I go to configure app ,I get the blank page with turning circle ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [November 30, 2020, 3:35pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/120 "2020-11-30T15:35:36Z")
On what version are you? Homey and app? When you are logged in you get the same result? ---
**Author:** ![JohnK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnk/32/30919_2.png) [@JohnK](https://community.homey.app/u/JohnK)\ **Post date:** [December 1, 2020, 12:33am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/121 "2020-12-01T00:33:32Z")
Exact same scenario as here! Homey 4.2 and app version is the latest. ---
**Author:** ![hans449](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans449/32/4863_2.png) [@hans449](https://community.homey.app/u/hans449)\ **Post date:** [December 1, 2020, 8:12pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/122 "2020-12-01T20:12:57Z")
Do you need the hub for this app to work on the Sureflap? Or can Homey be the almighty hub once again? 😉 ---
**Author:** ![JohnK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnk/32/30919_2.png) [@JohnK](https://community.homey.app/u/JohnK)\ **Post date:** [December 2, 2020, 3:37am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/123 "2020-12-02T03:37:04Z")
Nah, you need the sure petcare hub… Homey\<-\>surepetcare account\<-\>surepetcare API\<-\>surepetcare server\<-\>surepetcare hub\<-\>surepetcare devices Does that make any sense? 😉 [Previous page](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127.md?page=5) [Next page](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127.md?page=7)