# \[APP\]\[Pro\] Sure Petcare App - (Sureflap Pet Door/Sureflap Cat Flap) **URL:** \ **Category:** Apps\ **Tags:** app, presence\ **Created:** [January 9, 2020, 6:36pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127 "2020-01-09T18:36:48Z")\ **Posts on this page:** 20\ **Page:** 18
**Author:** ![Arbo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arbo/32/86038_2.png) [@Arbo](https://community.homey.app/u/Arbo)\ **Post date:** [September 10, 2025, 6:17pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/349 "2025-09-10T18:17:40Z")
**Subject:** Issue with Flows – Error 401 Hi, I’m a very happy user of this app and have been using it since I got my Homey Pro. However, over the past few days, my flows have stopped working. When analyzing the flows, I see the following message: **“Request failed with status code 401.”** Could you please advise me on how to resolve this issue? Best regards, Arjan ---
**Author:** ![Ronwell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronwell/32/46980_2.png) [@Ronwell](https://community.homey.app/u/Ronwell)\ **Post date:** [September 13, 2025, 4:51am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/350 "2025-09-13T04:51:39Z")
I had the same issue, I solved my issue by powering off the sure flap hub for 20 minutes, also just to note, I have noticed with my flap, if the battery gets to 70% or less it fails everytime so I have set up alerts to remind me to replace the battery at 75%. see if that helps ---
**Author:** ![Arbo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arbo/32/86038_2.png) [@Arbo](https://community.homey.app/u/Arbo)\ **Post date:** [September 14, 2025, 2:50pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/351 "2025-09-14T14:50:34Z")
Thank you for the advice. I was hopeful that this would work. Took te batteries out for 30 minutes. After I put them back in I tested my flows. But unfortunately still not working. Still getting “Requests failed with status code 401”. The problem does not occur when I use the Sure Petcare app on my iPhone. Then I have no problem to change the status (open, closed, keep inside, keep outside)..Hope a real solution will come soon. ---
**Author:** ![Ronwell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronwell/32/46980_2.png) [@Ronwell](https://community.homey.app/u/Ronwell)\ **Post date:** [September 15, 2025, 4:58am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/352 "2025-09-15T04:58:22Z")
did you try restarting the hub for the flap ---
**Author:** ![Arbo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arbo/32/86038_2.png) [@Arbo](https://community.homey.app/u/Arbo)\ **Post date:** [September 15, 2025, 1:45pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/353 "2025-09-15T13:45:54Z")
Nope. Thanks for the tip Will do a restart as soon as I am home from work Can’t believe that I didn’t think of that myself….. I will post the result here ---
**Author:** ![Ronwell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronwell/32/46980_2.png) [@Ronwell](https://community.homey.app/u/Ronwell)\ **Post date:** [September 16, 2025, 4:42am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/354 "2025-09-16T04:42:33Z")
i did suggest it in my previous reply ---
**Author:** ![Arbo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arbo/32/86038_2.png) [@Arbo](https://community.homey.app/u/Arbo)\ **Post date:** [September 16, 2025, 8:12am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/355 "2025-09-16T08:12:23Z")
> Restarted the hub. Unfortunately this did not solve the issue😞 > > Hopefully there will be another solution for this problem. ---
**Author:** ![Arbo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arbo/32/86038_2.png) [@Arbo](https://community.homey.app/u/Arbo)\ **Post date:** [September 18, 2025, 9:21am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/356 "2025-09-18T09:21:12Z")
Solved!!! Removed the sure pet app from the homey pro and the reinstalled it. Looks like everything is working fine now. Thanks to all of you who tried to help me. Very much appreciated!! ---
**Author:** ![JESO](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeso/32/49150_2.png) [@JESO](https://community.homey.app/u/JESO)\ **Post date:** [October 6, 2025, 3:29pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/357 "2025-10-06T15:29:22Z")
Another option is to simply logout from the app, and login again. That solved the 401 issue for me. ---
**Author:** ![Robinjo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robinjo/32/2656_2.png) [@Robinjo](https://community.homey.app/u/Robinjo)\ **Post date:** [October 15, 2025, 7:21pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/358 "2025-10-15T19:21:24Z")
Hi, I just bought the hub and connected the Pet door and a Petfeeder. Pet door triggers from my cats work fine and the weight change from the Petfeeder also, but the 2 cards from pet has eaten don’t trigger. Is there something I can do to get this working? Thanks in advance. ---
**Author:** ![Robinjo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robinjo/32/2656_2.png) [@Robinjo](https://community.homey.app/u/Robinjo)\ **Post date:** [November 7, 2025, 8:50pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/359 "2025-11-07T20:50:11Z")
@Koktail can you please answer my question? ---
**Author:** ![Bernhard\_Oberfrank](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bernhard_oberfrank/32/79096_2.png) [@Bernhard\_Oberfrank](https://community.homey.app/u/Bernhard_Oberfrank)\ **Post date:** [November 9, 2025, 12:44pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/360 "2025-11-09T12:44:02Z")
@Koktail first of all thank you very much for the app! I have the following problem and hope, you can help me: actual Versions: Homey Pro Early 2023 V. 12.8.2 Sure Petcare V. 2.0.10 3 Cat Flap Connect intecrated in Homey, but the events “A pet came home” and “A pet goes away” function only for 1 flap. ---
**Author:** ![Thomas\_Gass](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_gass/32/115407_2.png) [@Thomas\_Gass](https://community.homey.app/u/Thomas_Gass)\ **Post date:** [November 16, 2025, 8:46pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/361 "2025-11-16T20:46:09Z")
I have the same issue… loging in and out didn’t help and de- and reinstalling the app neither… Is there anything else I could do to have it back working? It’s such a pity as the flows I wrote were so helpful, and now … ---
**Author:** ![Thomas\_Gass](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_gass/32/115407_2.png) [@Thomas\_Gass](https://community.homey.app/u/Thomas_Gass)\ **Post date:** [November 17, 2025, 8:26am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/362 "2025-11-17T08:26:45Z")
…here are some more information about my “Request failed with status code 401” error: I’m running the Sure Petcare App since a long time in Homey Pro and have it successfully connected to many flows. All of a sudden, the catflap is not anymore reachable via homey and I get the a.m. error. Firmware version of petcare hub is: 239.400 Firmware version of catflap is: 335.422 In the Sure Petcare App opn homey I can successfully log in and out to my petcare account. However, when trying to add the flap as a device and I have to login again, the a.m. error appears. Any idea why that happens and how to fix it? Thanks for all your help, Thomas ---
**Author:** ![Thomas\_Gass](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_gass/32/115407_2.png) [@Thomas\_Gass](https://community.homey.app/u/Thomas_Gass)\ **Post date:** [November 19, 2025, 11:34am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/363 "2025-11-19T11:34:30Z")
> ok, I’ve contacted Petcare Support on this matter and that is their answer: > > While we use an industry standard communication method, we do not use the same protocol of communication, mainly because our products are battery powered and therefore, we cannot work the same way and still maintain a reasonable battery life. > > We are currently in the process of updating our products range and services, and we feel that in the future we may have an open API, but currently this is not something we can offer to you or support. > > Please do keep an eye on our website and social media feeds for any further updates on open API and other product integration. Does that mean we can’t use it in homey pro now? It’s such a pity, since it worked flawlessly until a couple of days ago. @Koktail: Am I missing something here or is this in fact a problem all users of your faboulous app have? ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [November 19, 2025, 1:49pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/364 "2025-11-19T13:49:49Z")
If they change their api the app will not work anymore. I try to have a look and check of I can fix it. ---
**Author:** ![Thomas\_Gass](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_gass/32/115407_2.png) [@Thomas\_Gass](https://community.homey.app/u/Thomas_Gass)\ **Post date:** [November 26, 2025, 8:52am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/365 "2025-11-26T08:52:45Z")
Thank you so much! I’m really missing your app, since it’s so convenient to use and I have a lot of flows I use with it (such as “keep cats inside at sunset” or “don’t let them out when it’s raining”) ---
**Author:** ![Thomas\_Gass](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_gass/32/115407_2.png) [@Thomas\_Gass](https://community.homey.app/u/Thomas_Gass)\ **Post date:** [December 28, 2025, 12:15pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/366 "2025-12-28T12:15:23Z")
ok, follow up on this topic - maybe interesting/relevant for other disappointed users: I’ve managed to connect the microchip catflap again! 🙂 This is, what I noticed: there seem to be several login sites sure petcare uses and apparently they use separate databases of registered users there. The one you have to use is: [https://surepetcare.io](https://surepetcare.io) In my case they seem to have updated their password rules and are demanding now at least one capital letter - which was missing in my existing password. So I’ve opted for a password change, used a password according to their policies, connected in homey again and tataaa: the flap is online! 🙂 The only minor problem I see is that communication between homey and sure petcare exeeds 20000ms - however, it is possible to control the flap and read out it’s status. Maybe someone knows why this lag occurs? Thomas ---
**Author:** ![Leguber](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leguber/32/120897_2.png) [@Leguber](https://community.homey.app/u/Leguber)\ **Post date:** [March 8, 2026, 7:44am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/367 "2026-03-08T07:44:19Z")
Hello i have a pet door connect with bridge and homey, what i want is separate curfews for 2 cats. ( hold 1 cat OUTSIDE in the night. Other can go in) in Homey developer mode i see the cat ID’s under ‘‘tags’’. Is that possible to use these tags in script ? Or you need API then. I emailed Surecare they reply: ‘‘in the future we might have an open API for our products we are working on this’’ ---
**Author:** ![Rene\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_p/32/121448_2.png) [@Rene\_P](https://community.homey.app/u/Rene_P)\ **Post date:** [May 9, 2026, 5:32pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/368 "2026-05-09T17:32:55Z")
Hello! I’d like to install the app, but I want to know why it’s requesting this permission: Permissions: > Get full access to Homey to control everything on behalf of the user. [Previous page](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127.md?page=17) [Next page](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127.md?page=19)