# \[APP\]\[Pro\] Sure Petcare App - (Sureflap Pet Door/Sureflap Cat Flap) **URL:** \ **Category:** Apps\ **Tags:** app, presence\ **Created:** [January 9, 2020, 6:36pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127 "2020-01-09T18:36:48Z")\ **Posts on this page:** 20\ **Page:** 17
**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\ **Post date:** [March 25, 2025, 5:06pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/329 "2025-03-25T17:06:31Z")
Mine sure petcare app is currently on 4.1.14 (since 3 februari). What is yours. ![1000014053](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/9/892c5d7c8dd3e9da68d154f447fb4872d4d1268a.jpeg) Rogier ---
**Author:** ![Jan-Thomas\_Borresen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-thomas_borresen/32/78856_2.png) [@Jan-Thomas\_Borresen](https://community.homey.app/u/Jan-Thomas_Borresen)\ **Post date:** [March 25, 2025, 5:59pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/330 "2025-03-25T17:59:26Z")
My version is also 4.1.14. However, as previously mentioned, the mobile application is working correctly. I suspect the issue may be related to a recent hub update, which is preventing Homey from connecting. Could it be that you haven’t received the hub update yet, and that is why you are not experiencing this problem? ![1000002153](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/3/539800102d5e0d0e5afde5d61b66f9272cf4a7bd.jpeg) ---
**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\ **Post date:** [March 25, 2025, 6:20pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/331 "2025-03-25T18:20:12Z")
![1000014058](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/3/83c711d5937e5543fd49b22196e1df933f54a24e.jpeg) ---
**Author:** ![Jan-Thomas\_Borresen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-thomas_borresen/32/78856_2.png) [@Jan-Thomas\_Borresen](https://community.homey.app/u/Jan-Thomas_Borresen)\ **Post date:** [March 25, 2025, 7:07pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/332 "2025-03-25T19:07:58Z")
Okay, so not the same version. The question is, which one is newest? I can’t find any information on which firmware is the newest. Maybe it’s different firmware because we live in different countries; who knows. @Koktail can look at this problem; maybe it’s something in the app? ---
**Author:** ![riQue](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rique/32/79245_2.png) [@riQue](https://community.homey.app/u/riQue)\ **Post date:** [March 28, 2025, 6:26am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/333 "2025-03-28T06:26:51Z")
Same issue here unfortunately. Cat flap version 335.422 and hub version 239.400. Since the latest update no events are being triggered in Homey anymore. ---
**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\ **Post date:** [March 29, 2025, 6:31pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/334 "2025-03-29T18:31:29Z")
Hi @Koktail. Did you notice the problems the sure petcare community is facing? Is this something you can address / fix? ![1000014236](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/a/2af16eba623fadcf2531ee0f1604a91abbcda35b.jpeg) Version Hub: 741.84 Version catflap: 335.422 Thanks in advanced Rogier ---
**Author:** ![Ren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ren/32/120764_2.png) [@Ren](https://community.homey.app/u/Ren)\ **Post date:** [April 2, 2025, 6:44am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/335 "2025-04-02T06:44:31Z")
I also have the same issue where I cannot control the catflap from Homey after the latest update. Is a fix being worked on? Hope this isnt due some api being now closed… ---
**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\ **Post date:** [April 2, 2025, 11:11am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/336 "2025-04-02T11:11:22Z")
Hi @Koktail > [@Koktail](#): > > Sure Petcare discouraged using their API This is a post from july 2023. Do you think we are f#@ked form now after there last update? Rogier ---
**Author:** ![Ren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ren/32/120764_2.png) [@Ren](https://community.homey.app/u/Ren)\ **Post date:** [April 2, 2025, 11:50am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/337 "2025-04-02T11:50:30Z")
I think there were issues like this in the past but was fixed every time. I guess as long as there is an api it can be made to work. Maybe DM the developer of this app? ---
**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\ **Post date:** [April 2, 2025, 1:42pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/338 "2025-04-02T13:42:45Z")
I just did ![1000014493](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/4/4428fef9ec6a628fd18bfdf82a9176f63cb682f9.jpeg) "Hi support, Mi name is Rogier Verheugen from the Netherlands. I have your sure petcare cat flap product. I bought it like many other People because of the integration with Athom’s Homey 2023 Pro home automation device. A community developer made a integration with the API of your products. Since last week you updated the firmware of your products. The API does not work anymore like before. Is there a way to fix this. I was very close to order 2 cat feeders. But I will not if this integration isn’t fixed. Please contact me. Best regards, Rogier Verheugen" But I am also hoping that @Koktail will involve in this matter. ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [April 3, 2025, 9:17am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/339 "2025-04-03T09:17:44Z")
The app was incompatible with the latest Homey firmware. I simplified the app settings so everyone can use the app again. (currently on test v2.0.10) Please make sure you are logged in correctly! ---
**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\ **Post date:** [April 3, 2025, 10:43am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/340 "2025-04-03T10:43:08Z")
Hi @Koktail I’m for work abroad. Did update your app and re activated the flow. Gave it a test and it works. Thanks for your effort. Rogier ---
**Author:** ![Ren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ren/32/120764_2.png) [@Ren](https://community.homey.app/u/Ren)\ **Post date:** [April 3, 2025, 4:06pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/341 "2025-04-03T16:06:22Z")
Weird I updated to the test version and logged out and back in but same error. Even reset my password but still doesnt work. Any ideas? EDIT: nm I reinstalled it and again reset the pw and now it works! Thank you so much for your great work on this! ---
**Author:** ![RayCokes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/raycokes/32/12452_2.png) [@RayCokes](https://community.homey.app/u/RayCokes)\ **Post date:** [April 13, 2025, 6:17pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/342 "2025-04-13T18:17:16Z")
Hy there, In the app, it says battery okay but the SurePet feeder says it’s low and you can hear it need replacement. Seems like the battery function is not working anymore. Greetz Ray ---
**Author:** ![Marcel\_Visser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_visser/32/66024_2.png) [@Marcel\_Visser](https://community.homey.app/u/Marcel_Visser)\ **Post date:** [April 14, 2025, 8:39am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/343 "2025-04-14T08:39:47Z")
Hi, The triggercard “Lock mode has been changed” is not working for me using the cat flap. The app and flows for the rest of the app are working fine, but a flow like: If lock mode has changed, and the lock mode is open, than send me a notification is not working. Other trigger cards like, when cat came inside, are working fine. Is this a known problem? Do you need a specific log file? ---
**Author:** ![Joar\_Thorbergsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joar_thorbergsen/32/121229_2.png) [@Joar\_Thorbergsen](https://community.homey.app/u/Joar_Thorbergsen)\ **Post date:** [July 4, 2025, 5:53am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/344 "2025-07-04T05:53:32Z")
I cant login with the app. Getting ‘Request failed with status ccode 401’ Im 100% sure Im useing the right email and password. Please help. ---
**Author:** ![Alessio\_C](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alessio_c/32/74285_2.png) [@Alessio\_C](https://community.homey.app/u/Alessio_C)\ **Post date:** [July 16, 2025, 8:09am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/345 "2025-07-16T08:09:03Z")
Similar problem for me, app not working anymore Error Request failed with status code 401 ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [July 16, 2025, 9:08am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/346 "2025-07-16T09:08:32Z")
Still no problem here , just logged out and in. But sureflap updates in waves on the cloud servers so maybee im still a cloud platform version away from also having this issue. Wi ---
**Author:** ![Victoryus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/victoryus/32/90198_2.png) [@Victoryus](https://community.homey.app/u/Victoryus)\ **Post date:** [August 28, 2025, 10:13pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/347 "2025-08-28T22:13:32Z")
Hello, Is it possible to have a history entry like: “An animal looked through the flap”? Right now I lock the cat door at night, and sometimes in the morning the cat is not here for breakfast. It would be very useful to check whether the cat was actually here before. Also, is it possible to set the cat’s status (inside/outside) manually? For example, if I use the original petcare app and my wife uses Homey, she doesn’t see when the cat goes out through the front door, Even if I set it in the petcare app. If these options can work with homey I can get rid of the other app. ---
**Author:** ![Rogier\_Verheugen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier_verheugen/32/77406_2.png) [@Rogier\_Verheugen](https://community.homey.app/u/Rogier_Verheugen)\ **Post date:** [September 3, 2025, 2:14pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/348 "2025-09-03T14:14:37Z")
Hi @Koktail (and @Marcel_Visser ) I have the same issue. When I change the slot mode in the official Sure Pet Care app the ‘IF’ flow card: ‘Slot mode has changed’ will not be triggered ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/b/6b11b99e028389e85fdf47f86b6f9dd75008ccc8.png) 1. Restarted your app 2. Restarted the Homey (Pro 2023) 3. Flow is enabled 4. Tested this with a timeline card (direcly after ‘Slot mode has changed’ card) 5. Card is manually working I think a diagnostic report will not help since the card will not be triggerd Thanks in advance, Rogier [Previous page](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127.md?page=16) [Next page](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127.md?page=18)