# \[APP\]\[Pro\] Sure Petcare App - (Sureflap Pet Door/Sureflap Cat Flap) **URL:** \ **Category:** Apps\ **Tags:** app, presence\ **Created:** [January 9, 2020, 6:36pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127 "2020-01-09T18:36:48Z")\ **Posts on this page:** 20\ **Page:** 14
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [July 29, 2023, 6:56am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/267 "2023-07-29T06:56:27Z")
I’ve just released it to production. ---
**Author:** ![oddvarr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oddvarr/32/39621_2.png) [@oddvarr](https://community.homey.app/u/oddvarr)\ **Post date:** [July 29, 2023, 7:41am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/268 "2023-07-29T07:41:33Z")
Thanks for keeping this app updated @Koktail 🙂 I have set my Homey to send me a push when the cat is entering or leaving. Then other ting is triggered if I am home or not. I have noticed in a week or so that it takes 60-90 seconds from the cat entering and I get the push from Homey. It is not a problem, but something changed. Could this be some sort of bug? ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [July 29, 2023, 8:24am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/269 "2023-07-29T08:24:15Z")
Sure Petcare discouraged using their API and has added a rate limit. So polling the API is changed from 5 second to one minute unfortunately. ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [August 1, 2023, 3:39pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/270 "2023-08-01T15:39:38Z")
![PXL_20230801_153557170.PORTRAIT.ORIGINAL](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/f/df396b85967522adf153d6be50028eb50a65f43a.jpeg) I’m using one with the smpl mini display to show if the cats are home or not. ---
**Author:** ![oddvarr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oddvarr/32/39621_2.png) [@oddvarr](https://community.homey.app/u/oddvarr)\ **Post date:** [August 1, 2023, 4:22pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/271 "2023-08-01T16:22:04Z")
That was really nice Koktail. 🙂 Could I do something similar with a nest hub mini? I really miss HP 2019 where I could use the LED ring to indicate which of my two cats being inside or outside. ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [November 1, 2023, 2:22pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/272 "2023-11-01T14:22:58Z")
Since this morning my sureflap app doesnt seem to work anymore. Anyone else with the same issue ? I removed and reinstalled the app but same result. Also needed to login to the mobile app again this morning so maybee they changed something in the api again ? EDIT: Seems to be working again out of the blue 🙂 ---
**Author:** ![Joost\_Else](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joost_else/32/17360_2.png) [@Joost\_Else](https://community.homey.app/u/Joost_Else)\ **Post date:** [November 4, 2023, 1:32pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/273 "2023-11-04T13:32:56Z")
I just noticed my cat couldn’t come in again. Apparently, the flap’s batteries were empty. So, new batteries. Hours later, according to homey the battery level still is 12%. So, I got into the developer console… ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/b/8b32957a66769e75987f5bb8d7fdd82e04bb735b.png) Also, I noticed homey doesn’t send notifications for this app anymore. Does it still work? ---
**Author:** ![Zero](https://avatars.discourse-cdn.com/v4/letter/z/a88e57/32.png) [@Zero](https://community.homey.app/u/Zero)\ **Post date:** [January 18, 2024, 2:52pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/274 "2024-01-18T14:52:28Z")
On the app page it says the following: **Permissions** - Gain full access to Homey to control everything on behalf of the user I haven’t seen this before, why does it need full access? ---
**Author:** ![Joost\_Else](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joost_else/32/17360_2.png) [@Joost\_Else](https://community.homey.app/u/Joost_Else)\ **Post date:** [March 24, 2024, 1:25pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/275 "2024-03-24T13:25:26Z")
Since yesterday, the app works with hours-long delays. My cat was in yesterday at 17:30, the alarm from the app went off at 3:30 this morning. The registration in the original phone app does work correctly. Anyone else has the same problem? ---
**Author:** ![oddvarr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oddvarr/32/39621_2.png) [@oddvarr](https://community.homey.app/u/oddvarr)\ **Post date:** [March 24, 2024, 1:39pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/276 "2024-03-24T13:39:19Z")
This is a problem by Surepetcare. Not related to this homey app. ![Surepetcare](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/d/dd66f7b82d608d18e166ad321e09ee74e7885e40.png) Se here: [https://surepetcare.my.site.com/help/s/?language=en\_US](https://surepetcare.my.site.com/help/s/?language=en_US) ---
**Author:** ![Bazeloth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bazeloth/32/79224_2.png) [@Bazeloth](https://community.homey.app/u/Bazeloth)\ **Post date:** [June 5, 2024, 1:47pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/277 "2024-06-05T13:47:15Z")
@Koktail at the top of this page it says: “You need the Surecare Hub to use this app.” Is this still the case even when i install the Homey app? I’m asking because it would make a 95 euro difference: [https://www.surepetcare.com/nl-nl/huisdierluiken/microchip-huisdierluik-connect](https://www.surepetcare.com/nl-nl/huisdierluiken/microchip-huisdierluik-connect) ---
**Author:** ![MarcoRuiter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcoruiter/32/33528_2.png) [@MarcoRuiter](https://community.homey.app/u/MarcoRuiter)\ **Post date:** [June 5, 2024, 2:09pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/278 "2024-06-05T14:09:23Z")
@Bazeloth Yes you need the HUB. The hub connects the flap to the internet . The Homey App talks to the api on the servers of sureflap to pass-on and receive messages from their cloud ---
**Author:** ![Bazeloth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bazeloth/32/79224_2.png) [@Bazeloth](https://community.homey.app/u/Bazeloth)\ **Post date:** [June 5, 2024, 2:10pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/279 "2024-06-05T14:10:44Z")
Thanks for the quick explanation! I’ll be sure to pick up the hub as well then. ---
**Author:** ![Bazeloth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bazeloth/32/79224_2.png) [@Bazeloth](https://community.homey.app/u/Bazeloth)\ **Post date:** [June 6, 2024, 8:47am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/280 "2024-06-06T08:47:52Z")
@MarcoRuiter is it possible to scan a cats id tag and right then and there decide whether to open the cat flap or not? I’m asking, because we’d like our current cat to go outside whenever he wants but keep our kitten indoors for now. I suppose i can simply skip scanning the new kitten’s tag (for now), but in the future i’d like to be able to give them separate curfews. ---
**Author:** ![Joenoo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joenoo/32/18671_2.png) [@Joenoo](https://community.homey.app/u/Joenoo)\ **Post date:** [June 7, 2024, 6:43am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/281 "2024-06-07T06:43:22Z")
@Bazeloth Yes, that is possible. You can assign access rights per chip (cat). ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [June 7, 2024, 7:06am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/282 "2024-06-07T07:06:57Z")
Yes, no the catflap only (not the petdoor) and not a curfew for both. Just mark them as indoor kat yes/no. ---
**Author:** ![Janbuijs91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/janbuijs91/32/34384_2.png) [@Janbuijs91](https://community.homey.app/u/Janbuijs91)\ **Post date:** [June 7, 2024, 7:07am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/283 "2024-06-07T07:07:17Z")
The “huisdierluik” (or “pet door”) only scans when pets go inside, not when they’re going outside, so you actually can’t do what you want with that one. To keep certain pets inside, you would have to buy the “DualScan” cat flap: > **[DualScan microchip kattenluik | SureFlap](https://www.surepetcare.com/nl-nl/huisdierluiken/dualscan-microchip-kattenluik)** > > DualScan-technologie: stel per dier de toestemming om naar buiten te gaan in om bepaalde huisdieren binnen te houden. But that one doesn’t have a connect variant. Edit: seems like I was wrong on that last one. The normal cat door connect also has DualScan, (but the bigger “pet door” doesnt): > **[Kattenluik Connect](https://www.surepetcare.com/nl-nl/huisdierluiken/microchip-cat-flap-connect)** > > Weet of uw huisdieren thuis zijn, monitor langdurig activiteiten en merk veranderingen in het gedrag op.U kan weten wanneer uw huisdieren thuis zijn, langdurig hun activiteit controleren en gedragsveranderingen opmerken. ---
**Author:** ![Bernhard\_Oberfrank](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bernhard_oberfrank/32/79096_2.png) [@Bernhard\_Oberfrank](https://community.homey.app/u/Bernhard_Oberfrank)\ **Post date:** [June 28, 2024, 5:37pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/284 "2024-06-28T17:37:59Z")
Hello, Homey Pro Early 2023 V. 11.1.1 Sure Petcare V. 2.0.8 we have 3 Cat Flap Connect integrated in Homey. The events function only for 1 flap. Thank you for a solution ---
**Author:** ![Effendi68](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/effendi68/32/75651_2.png) [@Effendi68](https://community.homey.app/u/Effendi68)\ **Post date:** [July 18, 2024, 3:39pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/286 "2024-07-18T15:39:17Z")
Since today (in the morning the app worked well) the surepetcare-app for homey does not work. I could not change the events for the flap. I get the message “Request failed with status code 401” by every change and when I go to the options of the app there is the message “undefined undefined” and a button “Logout”. Does anyone have this failure too? I could solve the problem: In the options of the app you can logout from the surepetcare server. Then login again and the app is working well. Tom ---
**Author:** ![Bernhard\_Oberfrank](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bernhard_oberfrank/32/79096_2.png) [@Bernhard\_Oberfrank](https://community.homey.app/u/Bernhard_Oberfrank)\ **Post date:** [August 13, 2024, 12:24pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/287 "2024-08-13T12:24:21Z")
Hello, actual Versions: Homey Pro Early 2023 V. 12.0.0 Sure Petcare V. 2.0.8 still the same problem: 3 Cat Flap Connect, but the events “A pet came home” and “A pet goes away” function only for 1 flap. The event 'Lock mode has changed" does not function for all flaps but the device status is updated correctly. Changing the Lock mode in Homey is ok. The event “The app generates a error” sends sporadic a timeout-error. Settings - Apps - Sure Petcare causes the Error: Missing Parameter: value [Previous page](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127.md?page=13) [Next page](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127.md?page=15)