# \[APP\]\[Pro\] Sure Petcare App - (Sureflap Pet Door/Sureflap Cat Flap) **URL:** \ **Category:** Apps\ **Tags:** app, presence\ **Created:** [January 9, 2020, 6:36pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127 "2020-01-09T18:36:48Z")\ **Posts on this page:** 20\ **Page:** 12
**Author:** ![Saskia](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/saskia/32/73709_2.png) [@Saskia](https://community.homey.app/u/Saskia)\ **Post date:** [April 26, 2023, 11:27am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/225 "2023-04-26T11:27:53Z")
Sorry, I thought because Leendert is Dutch. Translation: Hello Leendert, I recently got the Sureflap Pet Door. I preferred the cat flap, since you can set per cat whether or not they can go outside. Unfortunately I had to opt for the larger pet door, as this is much nicer for our (big) cat with 3 legs. Is it possible to give it the same functionality as the cat flap via Homey? So to set in a flow which cat can and cannot go outside? That would be great! Kind regards, Saskia. ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [April 27, 2023, 5:34pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/226 "2023-04-27T17:34:49Z")
That isn’t possible unfortunately. ---
**Author:** ![Saskia](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/saskia/32/73709_2.png) [@Saskia](https://community.homey.app/u/Saskia)\ **Post date:** [April 30, 2023, 9:58am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/227 "2023-04-30T09:58:43Z")
Thanks for responding, I feel sorry it’s not possible. ---
**Author:** ![Effendi68](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/effendi68/32/75651_2.png) [@Effendi68](https://community.homey.app/u/Effendi68)\ **Post date:** [May 19, 2023, 5:25pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/229 "2023-05-19T17:25:54Z")
I have HP2023 and installed the Sure Petcare App. Installation works, I can install my Sureflap Cat Flap Connect but I couldn´t manage the flap in homey. When changing the status of the Flap the App in homey says “Unknown param: always\_locked”. The App gives me three options for the app but they are not the same as in the SurePetcare-App on my Smartphone. And there is another problem when I go to the options of the Sure Petcare App. Here I get this Message: “Error: Missing Parameter: value”. Thanks for your help, Tom ---
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [May 30, 2023, 7:56pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/230 "2023-05-30T19:56:54Z")
For anybody with issues, it looks like the homey app is not updating anymore (since around 3pm NL time). The home assistant app is also not working anymore. For now, it is not clear if the api is down or that they have changed something. HA info; > > > \### The problem > > The Petcare Integration is not working anymore. Also deleting, …restarting und trying to reinstall does not solve the problem. It is always saying connection error. The Surepetcare App itself is working normally. > > \### What version of Home Assistant Core has the issue? > > core-2023.5.4 > > \### What was the last working version of Home Assistant Core? > > \_No response\_ > > \### What type of installation are you running? > > Home Assistant OS > > \### Integration causing the issue > > surepetcare > > \### Link to integration documentation on our website > > https://www.home-assistant.io/integrations/surepetcare > > \### Diagnostics information > > \_No response\_ > > \### Example YAML snippet > > \_No response\_ > > \### Anything in the logs that might be useful for us? > > \_No response\_ > > \### Additional information > > \_No response\_ 22.50: Looks like the website is not recognizing my account but the app is still working. ---
**Author:** ![Ronwell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronwell/32/46980_2.png) [@Ronwell](https://community.homey.app/u/Ronwell)\ **Post date:** [May 30, 2023, 10:51pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/231 "2023-05-30T22:51:35Z")
are you working on the error 403, when setting the lock mode for the cat flap I have had it before, and it has returned, unfortunately I don’t remember I got past it ---
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [May 31, 2023, 10:31am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/232 "2023-05-31T10:31:47Z")
Logging in to the website is working again. HA integration is also working again. Homey app is returning an error en not updating devices since yeaterday. I don’t know what is wrong. (Restarting and/or trying logout-login also not working) For info, debug log: 591f59ec-3bc7-4395-b744-02c0266dc25a Thanks for any help! ---
**Author:** ![Saskia](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/saskia/32/73709_2.png) [@Saskia](https://community.homey.app/u/Saskia)\ **Post date:** [June 1, 2023, 7:34am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/233 "2023-06-01T07:34:09Z")
Did you find the solution? Same problem here after resetting the network. ---
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [June 1, 2023, 7:42am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/234 "2023-06-01T07:42:16Z")
No, but the link to GitHub is very useful. It looks like they did some server side changes. @Koktail do you have time to take a look at the discussion on GitHub? It looks like they made some small server side changes. Maybe that it is an ‘easy’ fix?. Would be really great! 👍 ---
**Author:** ![chrinaldini](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chrinaldini/32/65877_2.png) [@chrinaldini](https://community.homey.app/u/chrinaldini)\ **Post date:** [June 1, 2023, 8:46am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/235 "2023-06-01T08:46:57Z")
I can’t log in to my account anymore, I get 403… I checked my account at your website and it was gone. Created it again, but still can’t login to Homey App… Is there a known issue here or just me? ---
**Author:** ![Saskia](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/saskia/32/73709_2.png) [@Saskia](https://community.homey.app/u/Saskia)\ **Post date:** [June 1, 2023, 9:00am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/236 "2023-06-01T09:00:28Z")
Did you find a solution for this? I have the same problem. ---
**Author:** ![chrinaldini](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chrinaldini/32/65877_2.png) [@chrinaldini](https://community.homey.app/u/chrinaldini)\ **Post date:** [June 1, 2023, 9:59am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/237 "2023-06-01T09:59:01Z")
Nothing yet… posted just a few hours ago so let’s give this a few more minutes… (-: ---
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [June 1, 2023, 2:15pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/238 "2023-06-01T14:15:49Z")
Did you checked it on this site? [https://surepetcare.io](https://surepetcare.io/) ---
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [June 1, 2023, 2:17pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/239 "2023-06-01T14:17:08Z")
The changes are on the server side. Here is a lot of information about it. It needs some small changes (at this moment) to get it working again. But possible there is more coming… > > > \### The problem > > The Petcare Integration is not working anymore. Also deleting, …restarting und trying to reinstall does not solve the problem. It is always saying connection error. The Surepetcare App itself is working normally. > > \### What version of Home Assistant Core has the issue? > > core-2023.5.4 > > \### What was the last working version of Home Assistant Core? > > \_No response\_ > > \### What type of installation are you running? > > Home Assistant OS > > \### Integration causing the issue > > surepetcare > > \### Link to integration documentation on our website > > https://www.home-assistant.io/integrations/surepetcare > > \### Diagnostics information > > \_No response\_ > > \### Example YAML snippet > > \_No response\_ > > \### Anything in the logs that might be useful for us? > > \_No response\_ > > \### Additional information > > \_No response\_ ---
**Author:** ![Ronwell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronwell/32/46980_2.png) [@Ronwell](https://community.homey.app/u/Ronwell)\ **Post date:** [June 2, 2023, 3:34am UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/240 "2023-06-02T03:34:24Z")
after getting a constant 403 error when trying to change the lock mode in the flap, I uninstalled and reinstalled the app, when trying to add the flap, it just hangs and does nothing, homey’s LED spins blue too. ---
**Author:** ![Upsilon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/upsilon/32/70506_2.png) [@Upsilon](https://community.homey.app/u/Upsilon)\ **Post date:** [June 2, 2023, 12:24pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/241 "2023-06-02T12:24:44Z")
Having the same problem. When trying to add the device, logging in I get the error “Request failed with status code 403” ---
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [June 2, 2023, 1:20pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/242 "2023-06-02T13:20:25Z")
Well, the only thing that have to changed to get it working is the ‘USER\_AGENT’. It is one line of code but for that we need the time of the developer. 😊 ---
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [June 2, 2023, 4:48pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/243 "2023-06-02T16:48:25Z")
Just for the info, it is an intentional blockage (on user agent level) from SurePetcare… ![IMG_2446](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/3/73d52c598a1d4ab59ce9c92d3871b5d9936f1cb1.png) ---
**Author:** ![Le\_Cactus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/le_cactus/32/9727_2.png) [@Le\_Cactus](https://community.homey.app/u/Le_Cactus)\ **Post date:** [June 2, 2023, 7:26pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/244 "2023-06-02T19:26:05Z")
I can confirm that by adding `'User-Agent':'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36',` to every all of the headers in the sure-petcare-api.js @Koktail’s Sure Petcare App is also working again. Let’s hope he finds the time to publish an updated version. ---
**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\ **Post date:** [June 2, 2023, 8:28pm UTC](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127/245 "2023-06-02T20:28:36Z")
Interesting!,can you share how you did that change? The tweet is removed by the way. Maybe more ‘questions’ than they expected? Anyway, really happy if it is working again! [Previous page](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127.md?page=11) [Next page](https://community.homey.app/t/app-pro-sure-petcare-app-sureflap-pet-door-sureflap-cat-flap/24127.md?page=13)