# \[APP\]\[Pro\] smpl products - Battery powered e-ink display **URL:** \ **Category:** Apps\ **Tags:** app, zigbee, official, tools, homey-pro\ **Created:** [February 23, 2022, 1:01pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932 "2022-02-23T13:01:21Z")\ **Posts on this page:** 20\ **Page:** 19
**Author:** ![jseverinson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jseverinson/32/28365_2.png) [@jseverinson](https://community.homey.app/u/jseverinson)\ **Post date:** [June 7, 2024, 4:52pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/372 "2024-06-07T16:52:39Z")
My apologies, I literally had five different cables I had tested that I was certain would be data cables but today I went to the store and bought a new one and finally I had some progress (alas, I was wrong about the previous cables, sorry!). Now the program will identify the smpl device, and it takes me to a step where it wants me to unplug and plug in again, but after that I get an error message as pictured. I’ve tried with all three displays I have and I get the same error with all. @Nitramevo, any advice to offer here? ![IMG_5832 - stor](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/7/2745b9eb554a3e256600e51e765e4945856a2e13.jpeg) ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [June 7, 2024, 8:13pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/373 "2024-06-07T20:13:53Z")
Delete program/reboot/re-install/retry ---
**Author:** ![jseverinson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jseverinson/32/28365_2.png) [@jseverinson](https://community.homey.app/u/jseverinson)\ **Post date:** [June 7, 2024, 10:17pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/374 "2024-06-07T22:17:56Z")
I found the reason by looking through the logs, and I saw this: ```auto 2024-06-07 23:13:40.7238|Trace|Log message received: Error: Database cannot be found. DatabasePath = C:\Users\Administrat�r\AppData\Local\Temp\SMPL_Mini_Display_Update_Tool\lib/../Data_Base/STM32_Prog_DB_0x495.xml | ``` Seems the home folder for the user I was using (this is a loaner laptop) was “Administratör”, messing things up with the non-ascii character there. I created a different user without “ö” and could successfully update all my screens. Back in business! Feels great, thank you for the help. ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [June 8, 2024, 4:01am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/375 "2024-06-08T04:01:31Z")
Yes, so glad it finally worked for you! ---
**Author:** ![Matthias\_1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthias_1/32/78907_2.png) [@Matthias\_1](https://community.homey.app/u/Matthias_1)\ **Post date:** [June 21, 2024, 10:03am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/376 "2024-06-21T10:03:40Z")
I did everything updated the firmware to the latest version on my SMPL displays and updated Homey Pro to the new version. Reset everything, integrated 3 Lidl Zigbee wall plugs and the displays still can’t be connected to Homey anymore ---
**Author:** ![flaviuvlaicu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/flaviuvlaicu/32/97113_2.png) [@flaviuvlaicu](https://community.homey.app/u/flaviuvlaicu)\ **Post date:** [June 29, 2024, 1:48pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/377 "2024-06-29T13:48:53Z")
I am having the same issue as @Matthias_1 ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [June 30, 2024, 10:34am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/378 "2024-06-30T10:34:23Z")
> [@Smpl mini display: battery powered e-ink display made for Homey](https://community.homey.app/t/smpl-mini-display-battery-powered-e-ink-display-made-for-homey/55191/304): > > Thank you for your continuous interest and engagement. We are sold out. And there are currently no plans for producing more displays. Production and business are discontinued. My wife and I have spent a significant amount of our time and savings on the project. Unfortunately, production cost has been too high to make a sustainable business case. This project had a bumpy start when our initial development setup was destroyed in Kharkiv at the beginning of the Russian invasion. And it has since… ---
**Author:** ![Matthias\_1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthias_1/32/78907_2.png) [@Matthias\_1](https://community.homey.app/u/Matthias_1)\ **Post date:** [July 11, 2024, 7:28am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/379 "2024-07-11T07:28:34Z")
Everything is working again for me now. I reset the Zigbee network to do this. After that, I removed the batteries from the SMPL displays for a few days. Then I added them again using the “Add new devices” function in Homey. Homey recognized the devices as existing devices and reconnected them. Now they are working reliably again. Setup: In my Zigbee network, I have installed several Lidl Zigbee sockets and the latest version on my Homey Pro, as well as flashed the displays to the current version. ---
**Author:** ![KarlO](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/karlo/32/79886_2.png) [@KarlO](https://community.homey.app/u/KarlO)\ **Post date:** [July 12, 2024, 4:55pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/380 "2024-07-12T16:55:39Z")
I have two of these devices. Every time I change the batteries, they are next to impossible to get back on my otherwise well functioning Zigbee network. They have firmware 1.17. The site lists 1.17.2 as the latest firmware so I wanted to try and update. However, midway through the writing process, the error is “Failed to program the wireless stack…” So now I have voided the warranty \*), and bricked one of the devices. Any ideas how to complete the firmware update or get the device out of “DFU in FS mode”? I have tried two different PCs, two different micro-USB cables. Same error. \*) not that the warranty would have been any good as per the status of the manufacturer above. I am sorry to read the status of the product and the development setup’s fate in Kharkiv. ---
**Author:** ![Tobias\_Pink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tobias_pink/32/68357_2.png) [@Tobias\_Pink](https://community.homey.app/u/Tobias_Pink)\ **Post date:** [January 30, 2025, 8:52pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/381 "2025-01-30T20:52:35Z")
Could someone please provide me the firmware file via PM I am not able to download from the website with my credentials. My device is not connecting since I have upgraded to Homey Pro 2023 ---
**Author:** ![AlecDB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alecdb/32/146950_2.png) [@AlecDB](https://community.homey.app/u/AlecDB)\ **Post date:** [January 31, 2025, 6:37pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/382 "2025-01-31T18:37:34Z")
I can not get mine to work. I bought a display from someone and I can’t seem to get it connected. I want to try updating the firmware but I don’t have a name or order number since I did not buy it myself. I’ve already tried connecting it close to the HP23, close to an Ikea lamp, rebooting HP, rebooting the lamp, the display has fresh batteries etc. Hope someone can help me with the installation of new firmware and hope that it will fix the problem. Thanks in advance. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 31, 2025, 7:45pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/383 "2025-01-31T19:45:00Z")
@Tobias_Pink@AlecDB , have you tried to contact [**info@smplproducts.com**](mailto:info@smplproducts.com) ? ---
**Author:** ![Tobias\_Pink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tobias_pink/32/68357_2.png) [@Tobias\_Pink](https://community.homey.app/u/Tobias_Pink)\ **Post date:** [January 31, 2025, 8:37pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/384 "2025-01-31T20:37:57Z")
@Sharkys Yes I did at the 10th and 14th of December 2024. Till now no reply. I do have the order number, but the download does not work. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 31, 2025, 8:45pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/385 "2025-01-31T20:45:20Z")
That sad to hear but I know guys were in quite big troubles because of the ongoing war ;-( Hopefully someone can help. ---
**Author:** ![johan\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_w/32/17556_2.png) [@johan\_W](https://community.homey.app/u/johan_W)\ **Post date:** [January 31, 2025, 8:52pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/386 "2025-01-31T20:52:38Z")
I have send you a PM with a dropbox download link. ---
**Author:** ![YouSeeStefan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/youseestefan/32/88115_2.png) [@YouSeeStefan](https://community.homey.app/u/YouSeeStefan)\ **Post date:** [February 10, 2025, 2:11pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/387 "2025-02-10T14:11:19Z")
Looks a nice product do people recommend it? ---
**Author:** ![johan\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_w/32/17556_2.png) [@johan\_W](https://community.homey.app/u/johan_W)\ **Post date:** [February 10, 2025, 4:47pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/388 "2025-02-10T16:47:58Z")
No, only for people who has it all ready. It is not in production anymore ---
**Author:** ![YouSeeStefan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/youseestefan/32/88115_2.png) [@YouSeeStefan](https://community.homey.app/u/YouSeeStefan)\ **Post date:** [February 11, 2025, 8:31am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/389 "2025-02-11T08:31:38Z")
Sad looks a nice product ---
**Author:** ![Astra77](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/astra77/32/1216_2.png) [@Astra77](https://community.homey.app/u/Astra77)\ **Post date:** [February 11, 2025, 9:02am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/390 "2025-02-11T09:02:53Z")
Could you send me the link also? I’ve tried the download link (want to give it another go), but doesn’t work unfortunately. ---
**Author:** ![Jacques\_Derks](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacques_derks/32/12699_2.png) [@Jacques\_Derks](https://community.homey.app/u/Jacques_Derks)\ **Post date:** [February 11, 2025, 9:19am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/391 "2025-02-11T09:19:10Z")
Can you also send me the link? [Previous page](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932.md?page=18) [Next page](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932.md?page=20)