# \[APP\]\[Pro\] smpl products - Battery powered e-ink display **URL:** \ **Category:** Apps\ **Tags:** app, zigbee, official, tools, homey-pro\ **Created:** [February 23, 2022, 1:01pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932 "2022-02-23T13:01:21Z")\ **Posts on this page:** 20\ **Page:** 18
**Author:** ![Astra77](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/astra77/32/1216_2.png) [@Astra77](https://community.homey.app/u/Astra77)\ **Post date:** [May 28, 2024, 2:22pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/352 "2024-05-28T14:22:51Z")
Oh wow… so effectively these displays are now useless even though they adhere to the Zigbee standard…? ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [May 28, 2024, 3:45pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/353 "2024-05-28T15:45:43Z")
I got mine display working after installing an IKEA bulb. But it stopped working a week ago and I can”t get it to work again. Not even after the latest Homey update. Very disappointing. ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [May 28, 2024, 3:59pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/354 "2024-05-28T15:59:47Z")
1/ Make sure to have the latest firmware 1.19/zigbee stack update 1.17.2 on your smpl mini display (all information is available in the online manual) 2/ Install the latest Homey Pro 2023 firmware 11.1 3/ Make sure you have at least one Zigbee router device close to your Homey Pro 2023 to have smpl connect via this device and not directly to Homey Pro 4/ Make sure to insert new/fresh batteries 5/ Delete existing display devices, smpl app and start over 6/ Avoid any Aqara Smart Plugs on your Homey Pro We have tested the above and it works flawlessly with multiple connected displays. Ad 1: firmware/zigbee stack update If you have any trouble updating, please consider: - trying different USB-cables (make sure it’s a data cable) and USB ports - if you have anti-virus software etc. installed that prevent the update process - trying another PC - continue trying multiple times This has helped other users. ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [May 28, 2024, 6:18pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/355 "2024-05-28T18:18:50Z")
For me the firmware upgrade of the display solved the problem. Was able to recconect right away after the upgrade. ---
**Author:** ![Astra77](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/astra77/32/1216_2.png) [@Astra77](https://community.homey.app/u/Astra77)\ **Post date:** [May 28, 2024, 6:43pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/356 "2024-05-28T18:43:40Z")
Tried it all, didn’t help unfortunately. The only thing Incan try is with an IKEA bulb, haven’t done that. Is it necessary that the bulb stays online after (successfully) connecting? ---
**Author:** ![Daniel\_Lofgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_lofgren/32/1075_2.png) [@Daniel\_Lofgren](https://community.homey.app/u/Daniel_Lofgren)\ **Post date:** [May 29, 2024, 4:36pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/357 "2024-05-29T16:36:51Z")
Updated firmware and it did work! Hope it stays that 🥳 ---
**Author:** ![Astra77](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/astra77/32/1216_2.png) [@Astra77](https://community.homey.app/u/Astra77)\ **Post date:** [May 29, 2024, 5:23pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/358 "2024-05-29T17:23:26Z")
Nice! And with or without an extra hub (eg ikea bulb)? ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [May 29, 2024, 5:57pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/359 "2024-05-29T17:57:34Z")
For me with the IKEA bulb ---
**Author:** ![Daniel\_Lofgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_lofgren/32/1075_2.png) [@Daniel\_Lofgren](https://community.homey.app/u/Daniel_Lofgren)\ **Post date:** [May 29, 2024, 6:37pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/360 "2024-05-29T18:37:02Z")
Nothing, don’t have any ikea stuff but have several hue routers nearby…if it has anything to do with with it. ---
**Author:** ![Astra77](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/astra77/32/1216_2.png) [@Astra77](https://community.homey.app/u/Astra77)\ **Post date:** [May 29, 2024, 7:01pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/361 "2024-05-29T19:01:23Z")
Ok, thanks. I will give it another go this weekend, also have a hue router nearby, but so far no luck ---
**Author:** ![Astra77](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/astra77/32/1216_2.png) [@Astra77](https://community.homey.app/u/Astra77)\ **Post date:** [May 30, 2024, 5:20pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/362 "2024-05-30T17:20:38Z")
//update: no luck. ☹ Re-flashed both displays, removed the app from the homey, rebooted homey, reinstalled app. Used new fresh batteries again. Tried one placed on top of the homey while reconnecting, tried the other one close to a Hue bulb. Nothing helped. I’m out of options now. I thought Zigbee would make connecting iOT/Smart devices easier… ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [May 30, 2024, 5:41pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/363 "2024-05-30T17:41:10Z")
is the hue bulb connected directly to Homey Pro or via a Hue bridge? ---
**Author:** ![Astra77](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/astra77/32/1216_2.png) [@Astra77](https://community.homey.app/u/Astra77)\ **Post date:** [May 30, 2024, 7:52pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/364 "2024-05-30T19:52:06Z")
via hue bridge. I don’t have it any other way… ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [May 30, 2024, 8:18pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/365 "2024-05-30T20:18:53Z")
Ah. Then it is not part of Homeys Zigbee network and it wont have any effect. ---
**Author:** ![jseverinson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jseverinson/32/28365_2.png) [@jseverinson](https://community.homey.app/u/jseverinson)\ **Post date:** [June 5, 2024, 7:39pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/366 "2024-06-05T19:39:10Z")
Hi all. I’ve been trying to update the firmware in my displays to get them working on the new version but I’m getting nowhere. The application installs ok, I go through the instructions but then I only get a spinner saying it’s looking for the device. I’ve tried: - Three different displays - Four different USB cords - A completely clean laptop without antivirus - Disabling every windows security feature I could find - Booting the computer in safe mode Any advice is appreciated. How long should I be pressing the boot button? Should there be any visual indication on the display screen that something is happening? ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [June 5, 2024, 8:17pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/367 "2024-06-05T20:17:29Z")
Have you pressed the right button? There are two. The one that you use to link the device and another one. I used the wrong one the first time I tried. Look close at the picture in the firmware app. ---
**Author:** ![jseverinson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jseverinson/32/28365_2.png) [@jseverinson](https://community.homey.app/u/jseverinson)\ **Post date:** [June 5, 2024, 9:07pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/368 "2024-06-05T21:07:38Z")
Thanks Norbert for the advice. Unfortunately I’ve double and triple checked that I’m using the boot button. Did you experience any visual feedback on the screen when pressing it? How long did you have to wait until the application detected the device? ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [June 6, 2024, 2:52am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/369 "2024-06-06T02:52:35Z")
When I had the right button the waiting time until a response was really short, max 15 seconds. Are you sure you have a data cable? I had to try a different cable too. Some cables are only for charging. ---
**Author:** ![jseverinson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jseverinson/32/28365_2.png) [@jseverinson](https://community.homey.app/u/jseverinson)\ **Post date:** [June 6, 2024, 7:29am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/370 "2024-06-06T07:29:50Z")
I’ve tried that too I’m afraid. have made sure that the cable I’m using is a data cable. In fact I’ve tried multiple data cables. ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [June 6, 2024, 7:35am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/371 "2024-06-06T07:35:14Z")
That is strange. If you had One device than possibly the data port could be faulty, but it is very unlikley that that would happen on three devices. When I tried I didn’'t change anything on my Windows laptop. mine has Windows 11. Just installed the app and excuted. [Previous page](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932.md?page=17) [Next page](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932.md?page=19)