# \[APP\]\[Pro\] smpl products - Battery powered e-ink display **URL:** \ **Category:** Apps\ **Tags:** app, zigbee, official, tools, homey-pro\ **Created:** [February 23, 2022, 1:01pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932 "2022-02-23T13:01:21Z")\ **Posts on this page:** 20\ **Page:** 15
**Author:** ![bjornb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornb/32/17214_2.png) [@bjornb](https://community.homey.app/u/bjornb)\ **Post date:** [March 2, 2024, 7:23pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/291 "2024-03-02T19:23:32Z")
And it failed again, lasted 5 or 6 days or so and lost connectivity. I am unable to add it back into Homey, tried with the app, after rebooting homey, removing batteries, reset the smpl display etc, nothing helps… I own two SMPL displays, my old one received in November last year still works fine, only the unit received and added to Homey early february this year has stopped working. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 4, 2024, 6:44pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/292 "2024-03-04T18:44:37Z")
For now, using a zigbee router device as in-between should solve it > [@\[APP\]\[Pro\] smpl products - Battery powered e-ink display](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/251): > > Hi Roger, The smpl firmware upgrade will NOT solve the issue. It is related to the recent Homey Pro 2023 firmware update and only Athom can solve it. Please read the smpl online manual to find out your current smpl firmware version. > [@\[APP\]\[Pro\] smpl products - Battery powered e-ink display](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/254): > > @Peter_van_Meer I have just succesfully repeated your action: It seems like the new fw release makes it impossible to pair smpl directly to Homey Pro. It requires a zigbee router device (mains powered) connected to HP23 before smpl can connect and update. ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [March 4, 2024, 7:23pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/293 "2024-03-04T19:23:20Z")
It did NOT for me. ---
**Author:** ![Daniel\_Lofgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_lofgren/32/1075_2.png) [@Daniel\_Lofgren](https://community.homey.app/u/Daniel_Lofgren)\ **Post date:** [March 5, 2024, 4:54am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/294 "2024-03-05T04:54:36Z")
New firmware out 10.3.1. No change for me, But I am having problem that my homey says device already added but its not. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 5, 2024, 5:36am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/295 "2024-03-05T05:36:10Z")
> [@Daniel\_Lofgren](#): > > my homey says device already added but its not. Do you see that device also in [Homey Developer Tools](https://tools.developer.homey.app/tools/zigbee) ? If not and you are adding fully new device never added to Homey before, I would contact support. ---
**Author:** ![Daniel\_Lofgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_lofgren/32/1075_2.png) [@Daniel\_Lofgren](https://community.homey.app/u/Daniel_Lofgren)\ **Post date:** [March 5, 2024, 8:23am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/296 "2024-03-05T08:23:09Z")
No they don’t show there, asked in a support request to remove them. ---
**Author:** ![bjornb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjornb/32/17214_2.png) [@bjornb](https://community.homey.app/u/bjornb)\ **Post date:** [March 6, 2024, 2:04am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/297 "2024-03-06T02:04:29Z")
Interesting, I brought it to my garage so that I had multiple zigbee repeaters between Homey and smpl, and it was included and showing data again. But when I brought it back into the house it stopped working again (exclamation mark in top right corner). ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 6, 2024, 5:22am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/298 "2024-03-06T05:22:53Z")
Yes, known workaround, see : [[APP][Pro] smpl products - Battery powered e-ink display - #292 by Peter\_Kawa](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/292) ---
**Author:** ![Thomas\_Stolz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_stolz/32/67089_2.png) [@Thomas\_Stolz](https://community.homey.app/u/Thomas_Stolz)\ **Post date:** [March 6, 2024, 6:41am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/299 "2024-03-06T06:41:47Z")
I have the problem that when I want to configure a display layout, I only see 7 entries and have no scroll option. As I have a device that has 27 values, I can’t get to the lower ones. ![IMG_7468](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/b/2ba34a0f235f1c316bed98f0867f3acec3e45766.png) ![IMG_7470](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/e/cef88e6b6de5875c745a3cd2aef50af97c02e90c.jpeg) ![IMG_7471](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/c/9c42217476be8fb77cc59b1a35a7e8ddef506471.jpeg) ![IMG_7472](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/7/074a7b21dea504919533d40e20531ea94ca603fd.jpeg) ![IMG_7473](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/1/d1e9d849024248e015f131b8325ba41e532c50ac.jpeg) ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [March 6, 2024, 6:57am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/300 "2024-03-06T06:57:42Z")
I think that is a bug. Do you know what browser you are using on your device? Maybe you can try in the web app: [My Homey](https://my.homey.app/login) ---
**Author:** ![Thomas\_Stolz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_stolz/32/67089_2.png) [@Thomas\_Stolz](https://community.homey.app/u/Thomas_Stolz)\ **Post date:** [March 6, 2024, 7:03am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/301 "2024-03-06T07:03:32Z")
That was the first thing I tried. On the web I’m also unable to reach the lower entries. In both cases I used the Safari (mobile, desktop). Will have a look on Firefox/Chrome on the Mac soon. ---
**Author:** ![Thomas\_Stolz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_stolz/32/67089_2.png) [@Thomas\_Stolz](https://community.homey.app/u/Thomas_Stolz)\ **Post date:** [March 6, 2024, 7:33am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/302 "2024-03-06T07:33:16Z")
Used to stay with just 7 to select. Tested: iPhone Homey App 8.0.0.1441 / Homey Pro (Early 2023) 10.3.1 / iOS 17.4 MacOS Webpage (latest Safari, Firefox, Chrome) ![Bildschirmfoto 2024-03-06 um 08.29.31](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/d/bd8c980ba0f0976d5ed92aeba0d64442289ec899.jpeg) ---
**Author:** ![Edwin\_Biemond](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_biemond/32/72686_2.png) [@Edwin\_Biemond](https://community.homey.app/u/Edwin_Biemond)\ **Post date:** [March 6, 2024, 8:52am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/303 "2024-03-06T08:52:56Z")
it is bug or maybe not. smpl does not detect sub cap like meter\_power.import .export etc only meter\_power you need to make variables and use those ---
**Author:** ![Koktail](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koktail/32/51498_2.png) [@Koktail](https://community.homey.app/u/Koktail)\ **Post date:** [March 6, 2024, 9:43am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/304 "2024-03-06T09:43:36Z")
The smpl app depends on the Homey API and only capacities exposed to them can be fetched through the API. ---
**Author:** ![johan\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_w/32/17556_2.png) [@johan\_W](https://community.homey.app/u/johan_W)\ **Post date:** [March 6, 2024, 10:17am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/305 "2024-03-06T10:17:02Z")
Workaround is : SMPL needs to be connected true a Zigbee Router and not direct to a HP23. All ready mentioend a couple off time’s ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [March 6, 2024, 11:39am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/306 "2024-03-06T11:39:07Z")
I have tried it with a Hue lamp and with a klikaanklikuit Zigbee device. Even added the lamp as a Zigbee device instead of trough the Hue app. Didn’t make any difference. ---
**Author:** ![Oskarenator](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oskarenator/32/34192_2.png) [@Oskarenator](https://community.homey.app/u/Oskarenator)\ **Post date:** [March 7, 2024, 6:25pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/307 "2024-03-07T18:25:31Z")
No luck here either ---
**Author:** ![Daniel\_Lofgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_lofgren/32/1075_2.png) [@Daniel\_Lofgren](https://community.homey.app/u/Daniel_Lofgren)\ **Post date:** [March 11, 2024, 4:46pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/308 "2024-03-11T16:46:19Z")
Anyone heard any news? Even my wife is complaining now 🤣 ---
**Author:** ![Daniel\_Lofgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_lofgren/32/1075_2.png) [@Daniel\_Lofgren](https://community.homey.app/u/Daniel_Lofgren)\ **Post date:** [March 13, 2024, 4:46pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/309 "2024-03-13T16:46:25Z")
Firmware v10.3.2 out, still unable to add device. Same for others? ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [March 13, 2024, 5:12pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/310 "2024-03-13T17:12:59Z")
Same here. Can’t add the smpl display. Not in the app, not in the browser. [Previous page](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932.md?page=14) [Next page](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932.md?page=16)