# \[APP\]\[Pro\] smpl products - Battery powered e-ink display **URL:** \ **Category:** Apps\ **Tags:** app, zigbee, official, tools, homey-pro\ **Created:** [February 23, 2022, 1:01pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932 "2022-02-23T13:01:21Z")\ **Posts on this page:** 20\ **Page:** 13
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [February 18, 2024, 10:56am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/251 "2024-02-18T10:56:12Z")
Hi Roger, The smpl firmware upgrade will NOT solve the issue. It is related to the recent Homey Pro 2023 firmware update and only Athom can solve it. Please read the smpl online manual to find out your current smpl firmware version. ---
**Author:** ![Edwin\_Biemond](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_biemond/32/72686_2.png) [@Edwin\_Biemond](https://community.homey.app/u/Edwin_Biemond)\ **Post date:** [February 18, 2024, 4:22pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/252 "2024-02-18T16:22:19Z")
Don’t care now for matter , would be nice if they do a rollback on beta or edge . after I can disable the homey update until it is fixed. ---
**Author:** ![Peter\_van\_Meer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_van_meer/32/74898_2.png) [@Peter\_van\_Meer](https://community.homey.app/u/Peter_van_Meer)\ **Post date:** [February 18, 2024, 8:36pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/253 "2024-02-18T20:36:35Z")
@Nitramevo @Roger_K@Daniel_Lofgren SMPL was my first device with ZigBee After the update of Homey Pro early 2023 to version 10.3.0 My 3 displays were no longer reachable. App deleted and reinstalled, displays removed. Re-adding the displays no longer worked. Added an Ikea Tradfri lamp to Homey today via the “IKEA Trådfri App” The SMPL display could then be added again to the SMPL App. Everything works as usual again. Itt’s simple 😃 ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [February 18, 2024, 10:24pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/254 "2024-02-18T22:24:20Z")
@Peter_van_Meer I have just succesfully repeated your action: It seems like the new fw release makes it impossible to pair smpl directly to Homey Pro. It requires a zigbee router device (mains powered) connected to HP23 before smpl can connect and update. ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [February 18, 2024, 10:32pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/255 "2024-02-18T22:32:17Z")
> [@\[APP\]\[Pro\] smpl products - Battery powered e-ink display](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/254): > > @Peter_van_Meer I have just succesfully repeated your action: It seems like the new fw release makes it impossible to pair smpl directly to Homey Pro. It requires a zigbee router device (mains powered) connected to HP23 before smpl can connect and update. ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [February 19, 2024, 7:55am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/256 "2024-02-19T07:55:58Z")
> [@Astra77](#): > > "Please note that we are currently experiencing a sharp increase in ticketload. This is why our expected reply time is 2-3 weeks. " Looks like generic sentence, because I have got it too, but response was a day later 🙂 (with no solution 😃 ) ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [February 19, 2024, 8:09am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/257 "2024-02-19T08:09:38Z")
I have like 8 router devices (and HP 2023 which not nearest device) around SMPL display… and I cannot get it working right. Tried to remove display, pair it once again, but with no success - right now display says that its connecting, but Homey doesn’t know about any connection - so I got timeout. ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [February 19, 2024, 8:43am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/258 "2024-02-19T08:43:50Z")
Tried this with a Hue bulb I don’t use anymore. I added it direct to Homey as a Zigbee device and also via the Huewithout the bridge app. But still I was unable to add the smpl display again. I did reset the bulb before adding. My other Hie bulbs are connecte via the Philps Hue app with the bridge. Als a Zigbee trust / Klik aan klik uit didn’t work to solve it. Maybe somtehing specific with the IKEA bulbs. ---
**Author:** ![Peter\_van\_Meer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_van_meer/32/74898_2.png) [@Peter\_van\_Meer](https://community.homey.app/u/Peter_van_Meer)\ **Post date:** [February 19, 2024, 9:01am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/259 "2024-02-19T09:01:20Z")
Did you reinstall the SMPL app? ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [February 19, 2024, 9:11am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/260 "2024-02-19T09:11:12Z")
Yes, I did remove the app and installed it again. I did remove app, add bulb, install app, try adding display again and also remove app, install it again, add bulb, try adding display again. Both with the same result, unable to pair. ---
**Author:** ![Roger3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roger3/32/79404_2.png) [@Roger3](https://community.homey.app/u/Roger3)\ **Post date:** [February 19, 2024, 11:45am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/261 "2024-02-19T11:45:38Z")
So the way to get the smpl display up and running again is to buy a Ikea Tradfri lamp ? When should we expect at update on the homey software? ---
**Author:** ![Oskarenator](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oskarenator/32/34192_2.png) [@Oskarenator](https://community.homey.app/u/Oskarenator)\ **Post date:** [February 19, 2024, 3:10pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/262 "2024-02-19T15:10:35Z")
I can connect mine, but it will not receive any data. I’ve got a Homey pro 2019. ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [February 19, 2024, 3:44pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/263 "2024-02-19T15:44:34Z")
contact smpl support via the website and remember to include the support form ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [February 19, 2024, 3:44pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/264 "2024-02-19T15:44:56Z")
contact smpl support ---
**Author:** ![Nitramevo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nitramevo/32/17475_2.png) [@Nitramevo](https://community.homey.app/u/Nitramevo)\ **Post date:** [February 19, 2024, 3:47pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/265 "2024-02-19T15:47:19Z")
contact smpl support for help ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [February 19, 2024, 4:30pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/266 "2024-02-19T16:30:33Z")
Wouldn’t be much use as I understand that Athom has to fix it. ---
**Author:** ![Daniel\_Lofgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_lofgren/32/1075_2.png) [@Daniel\_Lofgren](https://community.homey.app/u/Daniel_Lofgren)\ **Post date:** [February 23, 2024, 6:37am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/267 "2024-02-23T06:37:15Z")
Anyone got any news? ---
**Author:** ![Peter\_van\_Meer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_van_meer/32/74898_2.png) [@Peter\_van\_Meer](https://community.homey.app/u/Peter_van_Meer)\ **Post date:** [February 23, 2024, 10:58am UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/268 "2024-02-23T10:58:29Z")
YES. Discovered something!! Adding a display by a MacBook didn’t work. Then I tried the iPhone app this was the solution for me. Within 30 seconds connected. ---
**Author:** ![Peder\_Ahlenius](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peder_ahlenius/32/80627_2.png) [@Peder\_Ahlenius](https://community.homey.app/u/Peder_Ahlenius)\ **Post date:** [February 23, 2024, 1:43pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/269 "2024-02-23T13:43:59Z")
I have also had problems with my display losing connection and not connecting again a couple of times lately. But after rebooting my Homey Pro and removing the batteries it is possible to reconnect it with the Homey Pro. ---
**Author:** ![Zoltan\_Abranyi](https://avatars.discourse-cdn.com/v4/letter/z/e9bcb4/32.png) [@Zoltan\_Abranyi](https://community.homey.app/u/Zoltan_Abranyi)\ **Post date:** [February 23, 2024, 3:14pm UTC](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932/270 "2024-02-23T15:14:19Z")
did you have to delete something to do this? [Previous page](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932.md?page=12) [Next page](https://community.homey.app/t/app-pro-smpl-products-battery-powered-e-ink-display/60932.md?page=14)