# \[APP\]\[PRO\] Smart Presence - Presence detection based on smartphones connected to your Wi-Fi **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [August 20, 2020, 6:09am UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794 "2020-08-20T06:09:02Z")\ **Posts on this page:** 20\ **Page:** 14
**Author:** ![MaxLeonhardt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maxleonhardt/32/57173_2.png) [@MaxLeonhardt](https://community.homey.app/u/MaxLeonhardt)\ **Post date:** [December 18, 2022, 2:00pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/268 "2022-12-18T14:00:18Z")
Hi everyone! We have been using the smart presence app for a while now. Unfortunately, we have been running in to some problems as of late… Me and my girlfriend are both using Iphones, and didn’t have any problems before. But lately the app marks us as away when our phone screens have been off for a while. Then when we power the screen back on, it marks us as home again. Our settings have been unchanged, so weird that we are encountering these problems just now… ![Naamloos](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/0/b0148feef67dfb6bef2715f580612903fc87f20d.png) Has anyone encountered the same problem or have a fix for this? I can’t seem to find the right combination of settings. Thank you guys in advance! 🙂 ---
**Author:** ![friethoe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/friethoe/32/9647_2.png) [@friethoe](https://community.homey.app/u/friethoe)\ **Post date:** [December 18, 2022, 3:47pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/269 "2022-12-18T15:47:09Z")
I don’t have an iphone myself, but i remember you can switch off the dynamic macaddress. I believe it is editable in the wifi settings of your current connection. Hope this helps. ---
**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\ **Post date:** [December 18, 2022, 4:04pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/270 "2022-12-18T16:04:44Z")
30 seconds for “Away delay” will not work. To save battery a mobile do not speak on wifi all the time. These settings work fine with my wifes Iphone. ![Screenshot_20221218_170050_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/e/5e1029c4d448f147aa863167cbecdb0eda563384.jpeg) ---
**Author:** ![MaxLeonhardt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maxleonhardt/32/57173_2.png) [@MaxLeonhardt](https://community.homey.app/u/MaxLeonhardt)\ **Post date:** [December 19, 2022, 12:40pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/271 "2022-12-19T12:40:48Z")
Thank you for your reply! But waiting 25 minutes before being marked as away is rather long to be usefull in flows. Or do the Stress period settings overrule this delay? Do you encouter long delays in your flows using presence? ---
**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\ **Post date:** [December 19, 2022, 1:02pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/272 "2022-12-19T13:02:41Z")
Maybe you can trim down the delay to about 10-15 min. I prefer to NOT start away flows when somebody is home. ---
**Author:** ![D0N](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/d0n/32/60674_2.png) [@D0N](https://community.homey.app/u/D0N)\ **Post date:** [December 22, 2022, 9:49am UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/273 "2022-12-22T09:49:44Z")
Hi. I use now a Pixel 7 Pro, since then i’m not able to recognize if it’s away anymore. I changed the IP-Adress to the IP-Adress of the mobile phone, but no succes ☹ Any Idea? Thank you Don ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 22, 2022, 11:34pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/274 "2022-12-22T23:34:19Z")
Hi Don, A few questions first: - Did you set the MAC address to ‘Telephone MAC’ instead of ‘Random MAC’? (It’s in the Advanced settings of the wifi connection used) - Did you then reserve the phone’s IP in your DHCP server settings? That way it should always use the same IP. (You can set a ‘fixed IP’ in the phone, but then you risk two devices using the same IP) ---
**Author:** ![Quenderin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/quenderin/32/57449_2.png) [@Quenderin](https://community.homey.app/u/Quenderin)\ **Post date:** [February 15, 2023, 8:19am UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/275 "2023-02-15T08:19:02Z")
Can you consider adding a “the status of x has changed”? It would simplify and clean up my flows greatly as as I currently need both to use both x arrived and x left for my automations. Would be nice to just use one. Then you could add some form for a status changed where we can check whether someone left or arrived. I wouldn’t complain if you could do the same most other triggers as well (first/last/Someone/ect). Hope it makes sense… ---
**Author:** ![wesley\_w](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wesley_w/32/10127_2.png) [@wesley\_w](https://community.homey.app/u/wesley_w)\ **Post date:** [April 13, 2023, 4:54pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/276 "2023-04-13T16:54:37Z")
Was wondering if something has changed in the tiles? First when a members was not connected the tile was grayed out now the tile does not change in the home screen ![Screenshot_20230413_185040_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/2/8228bbe19dacc5897cc7bc330ebed205fc25395e.jpeg) HP2023 rc73 app version 7.0.0.1184 I think it is a APP thing in the web-browser the tiles a working properly ![2023-04-14 10_05_38-Homey 2023](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/5/55821b52fda32f830006d379f41bf91f0c791bf9.png) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 13, 2023, 6:39pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/277 "2023-04-13T18:39:23Z")
I observed the same… ---
**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\ **Post date:** [April 15, 2023, 6:57am UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/278 "2023-04-15T06:57:28Z")
Yes, absent are also gray in the old mobile app together with HP2023. It must be a problem with new mobile app. ---
**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\ **Post date:** [April 15, 2023, 7:07am UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/279 "2023-04-15T07:07:59Z")
Another problem with the new mobile app: when creating a new device the checkboxes for kid and guest are invisible. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 15, 2023, 9:31pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/280 "2023-04-15T21:31:53Z")
Thanks for reporting, this seems to be indeed connected to the Homey mobile app - may I ask you, have you submitted bug report via [Loading... - Form by Asana](https://form.asana.com/?k=VrerbZhsRyCxVZUaMkthng&d=739269396989735) ? If not, I will do it. ---
**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\ **Post date:** [April 16, 2023, 3:40am UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/281 "2023-04-16T03:40:36Z")
I have. ---
**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\ **Post date:** [April 17, 2023, 8:45pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/282 "2023-04-17T20:45:40Z")
In the latest beta app, the icon(s) for people not being home is no longer deactivated. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 18, 2023, 12:35pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/283 "2023-04-18T12:35:55Z")
Please report to Athom via [Loading... - Form by Asana](https://form.asana.com/?k=VrerbZhsRyCxVZUaMkthng&d=739269396989735) ---
**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\ **Post date:** [April 26, 2023, 2:36pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/284 "2023-04-26T14:36:33Z")
I have done that already. The same thing with the latest build (7.0.0.1185), icons for people not being home are not disabled as they should. ---
**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\ **Post date:** [May 8, 2023, 4:56pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/285 "2023-05-08T16:56:06Z")
@balmli - are you still active? Please see above, icons are not disabled as they should in the new Homey app. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 8, 2023, 6:31pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/286 "2023-05-08T18:31:27Z")
I believe that’s mobile app problem, not the Smart Presence app…there should be soon another beta, so let’s see if this will be fixed. \*\*\* update \*\* - latest beta released and unfortunately no change - only the Web version shows the state correctly.\* ---
**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\ **Post date:** [May 10, 2023, 7:52pm UTC](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794/287 "2023-05-10T19:52:19Z")
Have you submitted it to Athom? I have, would be good if more people do the same. [Previous page](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794.md?page=13) [Next page](https://community.homey.app/t/app-pro-smart-presence-presence-detection-based-on-smartphones-connected-to-your-wi-fi/33794.md?page=15)