# \[APP\]\[Pro\] Roborock Cloud - Intelligent robot vacuum cleaners **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro\ **Created:** [January 22, 2025, 2:55pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559 "2025-01-22T14:55:20Z")\ **Posts on this page:** 20\ **Page:** 34
**Author:** ![KennyMoens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennymoens/32/84061_2.png) [@KennyMoens](https://community.homey.app/u/KennyMoens)\ **Post date:** [December 27, 2025, 3:06pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/673 "2025-12-27T15:06:23Z")
Hello guys, @Mark520 when you configured your account in the official roborock app you were normally required to enter a region. Do you recall which one? You might check in the roborock app itself under your personal settings. With me it mentions the region as belgium. @Vinni_Mata can you try with V3.3.1? That should already fix some issues like with @CtlAltDel ---
**Author:** ![Mark520](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark520/32/143109_2.png) [@Mark520](https://community.homey.app/u/Mark520)\ **Post date:** [December 27, 2025, 3:11pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/674 "2025-12-27T15:11:14Z")
![IMG_0746](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/2/126243075afe76d92e66cd5f6c7c399804e17468.jpeg) ---
**Author:** ![KennyMoens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennymoens/32/84061_2.png) [@KennyMoens](https://community.homey.app/u/KennyMoens)\ **Post date:** [December 27, 2025, 3:12pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/675 "2025-12-27T15:12:44Z")
Hey @Mark520 I think I am going to try to implement a region override, as your account seems to refer to EU, which might lead to these errors too. That won’t be for today though. Kind regards ---
**Author:** ![KennyMoens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennymoens/32/84061_2.png) [@KennyMoens](https://community.homey.app/u/KennyMoens)\ **Post date:** [December 27, 2025, 4:16pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/676 "2025-12-27T16:16:57Z")
Hey @Mark520 To prevent that I couldn’t sleep due to thinking about this, I’ve quickly drafted a new version which allows region selection, v3.3.2 available as test now via [Roborock Cloud | Homey](https://homey.app/a/be.functor.roborock/test/) If you use “auto-detect” in the dropdown, I would expect the same behaviour as you have now. I hope that when you select “United States” it will work better. Let me know the results! ---
**Author:** ![Mark520](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark520/32/143109_2.png) [@Mark520](https://community.homey.app/u/Mark520)\ **Post date:** [December 27, 2025, 5:09pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/677 "2025-12-27T17:09:11Z")
9ef0b5f6-6dbe-4a8b-9f00-c1f8d90188ed Ok I tried selecting United States and password and token did not work. Also tried just token but never received email. Also tried auto select same result as before. ---
**Author:** ![Mark520](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark520/32/143109_2.png) [@Mark520](https://community.homey.app/u/Mark520)\ **Post date:** [December 27, 2025, 5:09pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/678 "2025-12-27T17:09:27Z")
![IMG_0747](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/3/f3284353f047ed86c237bf3df6e8d779eca3fcca.jpeg) ---
**Author:** ![Mark520](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark520/32/143109_2.png) [@Mark520](https://community.homey.app/u/Mark520)\ **Post date:** [December 27, 2025, 5:11pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/679 "2025-12-27T17:11:05Z")
I also logged out of app and logged in again to insure credentials are correct. I logged in with username and password not the authentication token in the app. Just tried again on pc same result. Not sure that this makes any difference but the app says USA not united states. I have also logged into the website directly with my current credentials. [https://us.roborock.com/](https://us.roborock.com/) with no issue. ---
**Author:** ![KennyMoens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennymoens/32/84061_2.png) [@KennyMoens](https://community.homey.app/u/KennyMoens)\ **Post date:** [December 27, 2025, 5:54pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/680 "2025-12-27T17:54:57Z")
Could you try all different regions to see if it makes a difference? ---
**Author:** ![Mark520](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark520/32/143109_2.png) [@Mark520](https://community.homey.app/u/Mark520)\ **Post date:** [December 27, 2025, 6:19pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/681 "2025-12-27T18:19:03Z")
same error with all region. 7476ab5e-569e-49ec-a13e-43c62ed13051 ---
**Author:** ![Mark520](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark520/32/143109_2.png) [@Mark520](https://community.homey.app/u/Mark520)\ **Post date:** [December 27, 2025, 6:24pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/682 "2025-12-27T18:24:20Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/c/ac87db364dc67b3af17eb17215e320a00df81acb.png) i uninstalled app and reinstalled and got this error for the first time. ---
**Author:** ![KennyMoens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennymoens/32/84061_2.png) [@KennyMoens](https://community.homey.app/u/KennyMoens)\ **Post date:** [December 27, 2025, 6:46pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/683 "2025-12-27T18:46:09Z")
Yeah in that case you have to wait typically it unlocks at midnight. ---
**Author:** ![KennyMoens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennymoens/32/84061_2.png) [@KennyMoens](https://community.homey.app/u/KennyMoens)\ **Post date:** [December 27, 2025, 6:48pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/684 "2025-12-27T18:48:16Z")
Hmm from your diagnostics report it shows me that no region was selected in all cases. Maybe some bug I’ll check tomorrow. ---
**Author:** ![Vinni\_Mata](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vinni_mata/32/122314_2.png) [@Vinni\_Mata](https://community.homey.app/u/Vinni_Mata)\ **Post date:** [December 27, 2025, 10:48pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/685 "2025-12-27T22:48:07Z")
Hi @KennyMoens . I’m having issues similar to the ones mentioned above me using 3.3.3. I’ve tried variations of token, password, auto-detect region and United States. Password & Token authentication brings error 2012 and Token Only claims to send an email (token) to my email address but never does (I’ve also checked my Spam folder). Thanks for being so helpful. I am excited for when this gets fixed. ---
**Author:** ![KennyMoens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennymoens/32/84061_2.png) [@KennyMoens](https://community.homey.app/u/KennyMoens)\ **Post date:** [December 28, 2025, 7:27am UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/686 "2025-12-28T07:27:29Z")
Hello @Vinni_Mata @Mark520 , The pairing logic still had a bug related to the region selection, which led to that it was not picked up correctly. In the repairing logic it was picked up correctly. I’ve pushed v3.3.4 now to test, this should allow the region override for the pairing logic too. I really hope it will now work 🙂 Kind regards, ---
**Author:** ![Vinni\_Mata](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vinni_mata/32/122314_2.png) [@Vinni\_Mata](https://community.homey.app/u/Vinni_Mata)\ **Post date:** [December 28, 2025, 10:21am UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/687 "2025-12-28T10:21:52Z")
Hey, @KennyMoens Alright here’s the new breakdown. Updated to 3.3.4 experimental. Picking “Robot Vacuum” (not Zeo Series). Email address entered. On Authenticate with Password and Token - Region: Auto Detect “Failed to retrieve the home details: invalid token (code: 2010). No email sent. On same settings but region entered (United States) we get the same error. No email sent. Strangely, I did this process earlier and I did receive some confirmation emails with tokens but those did not work. I can’t duplicate these options with token only since now it won’t even send me the confirmation email. I do have some photos though from when I tried earlier. See attached. Keep up the great work. I never worked with helping a programmer before and I can tell this is frustrating work! ![1000041462](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/b/1bfbb70f2971a3a3ddcab91e25ab310651751193.png) ![1000041463](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/d/0d8b40114a0c872a13292069e27f64d667444be0.png) ---
**Author:** ![KennyMoens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennymoens/32/84061_2.png) [@KennyMoens](https://community.homey.app/u/KennyMoens)\ **Post date:** [December 28, 2025, 12:31pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/688 "2025-12-28T12:31:37Z")
Hey @Vinni_Mata That’s a very good sign! The error you are getting is from later in the process, when I’m trying to retrieve the devices themself. At that moment we are effectively using another instance of the API already, and I didn’t implement the region overriding there yet. This should be fixed with v3.3.5 which is available for test now. I’m quite confident that this will solve it! _PS: the auto-detect will probably never work for your accounts. For some reason the Roborock servers don’t answer the correct information for some accounts. Therefore that the region override should fix it._ ---
**Author:** ![Mark520](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark520/32/143109_2.png) [@Mark520](https://community.homey.app/u/Mark520)\ **Post date:** [December 28, 2025, 3:22pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/689 "2025-12-28T15:22:57Z")
7f471223-9daf-4a6b-aae8-ce1927f9d626 Was able to select United States and enter password and then received token . However once in received an error message. ---
**Author:** ![Mark520](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark520/32/143109_2.png) [@Mark520](https://community.homey.app/u/Mark520)\ **Post date:** [December 28, 2025, 3:24pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/690 "2025-12-28T15:24:42Z")
![IMG_0749](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/f/7fb0101895abf8361e42a813e992790e99ad34df.jpeg) ![IMG_4004](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/7/0784158106c5e98622695cb343445c03ee57dc71.jpeg) But received message from Roborock app. ---
**Author:** ![KennyMoens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennymoens/32/84061_2.png) [@KennyMoens](https://community.homey.app/u/KennyMoens)\ **Post date:** [December 28, 2025, 3:34pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/691 "2025-12-28T15:34:59Z")
@Mark520 That is expected, you are still using v3.3.4, please try with v3.3.5. Thanks, ---
**Author:** ![Mark520](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark520/32/143109_2.png) [@Mark520](https://community.homey.app/u/Mark520)\ **Post date:** [December 28, 2025, 3:38pm UTC](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559/692 "2025-12-28T15:38:05Z")
Also tried token only 0dc9e320-cbde-4105-bc66-f1b8cf465037 Same error as before. Will try with 3.3.5 [Previous page](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559.md?page=33) [Next page](https://community.homey.app/t/app-pro-roborock-cloud-intelligent-robot-vacuum-cleaners/128559.md?page=35)