# \[APP\]\[Pro\] Powerview- Luxaflex & Hunter Douglas **URL:** \ **Category:** Apps\ **Tags:** app, official, devices, flow, homey-pro\ **Created:** [October 28, 2022, 12:47pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319 "2022-10-28T12:47:57Z")\ **Posts on this page:** 20\ **Page:** 7
**Author:** ![Bover](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bover/32/69179_2.png) [@Bover](https://community.homey.app/u/Bover)\ **Post date:** [January 29, 2023, 10:55am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/121 "2023-01-29T10:55:48Z")
Hi Martijn, The powerview app stopped working properly with my luxaflex duettes, hope you can help. It was working without issues, then it stopped with no obvious reason. After reinstalling the app on homey I was able to add the powerview hub to homey, but it then fails to add the shades to homey. If I request to find shades it tells me ‘cannot read property ‘name’ of undefined’. No idea what that means. I already tried powering the powerview Hub off/on, also a hard reset of the hub, restarting homey, reinstalling the powerview app, setting the IP adres of the powerview Hub, unfortunately all this did not resolve the issue. ![Screenshot_20230129-115808](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/6/46d014743bf9ef3d85b7156a92c635035dfd257c.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 29, 2023, 11:03am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/122 "2023-01-29T11:03:17Z")
Hey @Bover Can you send a diagnostic report? You can do that via the mobile Homey app > More - apps - Powerview - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![Bover](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bover/32/69179_2.png) [@Bover](https://community.homey.app/u/Bover)\ **Post date:** [January 29, 2023, 11:15am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/123 "2023-01-29T11:15:17Z")
c45c1762-b9e5-42ce-a9d7-fb52678ed05a ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 29, 2023, 11:21am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/124 "2023-01-29T11:21:58Z")
@Bover “Product 2” is not reporting its position. Thats why the app fails during pairing as it expects a position from all the products. I’ll make a fix that you can add all the products even when the position doesn’t exists. That fix will be there this afternoon/evening But you might want to trigger it a few times via the official Powerview app and see if it will pair after that ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 29, 2023, 2:36pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/125 "2023-01-29T14:36:02Z")
## New app update (LIVE: [2.3.3](https://homey.app/a/nl.luxaflex.powerview/)): > **Changelog:** > > **FIXES:** > **1** : FIX: shade pairing when position unknown * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Powerview - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 29, 2023, 2:36pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/126 "2023-01-29T14:36:19Z")
@Bover should be working with version 2.3.3 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 29, 2023, 7:34pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/127 "2023-01-29T19:34:34Z")
## New app update (TEST: [2.4.0](https://homey.app/a/nl.luxaflex.powerview/test)): > **Changelog:** > > **NEW:** > **1** : NEW: add German translation 🇩🇪 > **2** : NEW: add French translation 🇫🇷 > **3** : NEW: add Norwegiang translation 🇳🇴 > **4** : NEW: add Swedish translation 🇸🇪 > **5** : NEW: add Polish translation 🇵🇱 > **6** : NEW: add Russian translation 🇷🇺 > **7** : NEW: add Danish translation 🇩🇰 > **8** : NEW: add Italian translation 🇮🇹 > **9** : NEW: add Spanish translation 🇪🇸 > > ( Thanks ChatGPT 😛 ) * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Powerview - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![Bover](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bover/32/69179_2.png) [@Bover](https://community.homey.app/u/Bover)\ **Post date:** [January 30, 2023, 8:15am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/128 "2023-01-30T08:15:56Z")
Thank you so much Martijn for the quick reply and fix. Works like a charm again! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 30, 2023, 8:32am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/129 "2023-01-30T08:32:33Z")
Super! 😃 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 1, 2023, 3:24pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/130 "2023-02-01T15:24:31Z")
## New app update (LIVE: [2.4.1](https://homey.app/a/nl.luxaflex.powerview)): > **Changelog:** > > **NEW:** > **1** : NEW: add German translation 🇩🇪 > **2** : NEW: add French translation 🇫🇷 > **3** : NEW: add Norwegiang translation 🇳🇴 > **4** : NEW: add Swedish translation 🇸🇪 > **5** : NEW: add Polish translation 🇵🇱 > **6** : NEW: add Russian translation 🇷🇺 > **7** : NEW: add Danish translation 🇩🇰 > **8** : NEW: add Italian translation 🇮🇹 > **9** : NEW: add Spanish translation 🇪🇸 > > ( Thanks ChatGPT 😛 ) * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Powerview - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 8, 2023, 8:43am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/131 "2023-02-08T08:43:34Z")
## New app update (TEST: [2.5.2](https://homey.app/a/nl.luxaflex.powerview/test)): > **Changelog:** > > **NEW:** > **1** : NEW: add Gen3 hub and shades * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Powerview - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 6, 2023, 9:24am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/132 "2023-03-06T09:24:57Z")
## New app update (LIVE: [2.5.4](https://homey.app/a/nl.luxaflex.powerview/)): > **Changelog:** > > **NEW:** > **1** : NEW: add Gen3 hub and shades * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Powerview - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 22, 2023, 10:39am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/133 "2023-03-22T10:39:17Z")
**FYI** This app has been transferred to a offical app of Hunter Douglas. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/a/3abb0f275235a66ab26eaf1aba20ade1191cd913.png) **Development work is still done by me** 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 23, 2023, 1:24pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/134 "2023-03-23T13:24:28Z")
## New app update (TEST: [2.6.0](https://homey.app/a/nl.luxaflex.powerview/test)): > **Changelog:** > > **NEW:** > **1** : NEW: Sync IP address to shades when set from Hub > **2** : FIX: don’t reset IP on startup of app > **3** : FIX: error handling * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Powerview - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![Jorden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jorden/32/8856_2.png) [@Jorden](https://community.homey.app/u/Jorden)\ **Post date:** [March 31, 2023, 1:46pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/135 "2023-03-31T13:46:44Z")
Is the manual IP option still available? Because I can’t find it, and it seems to be spending an infinite amount of time trying to find my Hub. First install, just got my blinds and hub, it’s connected by wire and I believe it’s a hub gen 2 (not 1 or 3)… Is it true that the gen 2 is not supported? In that case I will return it and demand that they deliver a gen 3. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 31, 2023, 1:49pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/136 "2023-03-31T13:49:18Z")
@Jorden Manual IP only show when it can’t find a hub, so after the discovery failed. I’m not sure what the timeout is for discovery, this is a default Homey function. Gen 1 is not sold anymore Gen 2 is default in EU Gen 3 is the new one and soon to be rolled out in EU, but it requires different shades as well 😉 (it uses BLE instead of RF) ---
**Author:** ![Jorden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jorden/32/8856_2.png) [@Jorden](https://community.homey.app/u/Jorden)\ **Post date:** [March 31, 2023, 2:03pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/137 "2023-03-31T14:03:31Z")
Ah I see. Returning the gen 2 is no option then 🙂 So in the app, the “Powerview Hub” is the one I should choose? Both say “Loading…” after I choose the hub and then click “Install”. It keeps loading for minutes… Anything I can do to make it work? Should it also recognize my shades before I add the hub to Homey? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 31, 2023, 2:08pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/138 "2023-03-31T14:08:11Z")
@Jorden hmm it should timeout at some point. You can try via the webapp maybe and see if that shows a different result? ([https://my.homey.app](https://my.homey.app)) Which Homey are you on? And did you already add your powerviewhub to the official powerview app? (just trying to understand the situation 😉 ) ---
**Author:** ![Jorden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jorden/32/8856_2.png) [@Jorden](https://community.homey.app/u/Jorden)\ **Post date:** [March 31, 2023, 2:33pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/139 "2023-03-31T14:33:25Z")
It is connected to the app and I set up all devices, scenes etc. I thought it might had to do with the hub being connected to my wifi router from my provider, instead of to my home network. Changed it but that didn’t help. Then tried your tip to see if the webapp worked… guess what, I have my hub and all 4 shades in there now. Thanks for you help! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 31, 2023, 2:35pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/140 "2023-03-31T14:35:02Z")
Nice! Sometimes the mobile app gets stuck with pairing. [Previous page](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319.md?page=6) [Next page](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319.md?page=8)