# \[APP\]\[Pro\] Powerview- Luxaflex & Hunter Douglas **URL:** \ **Category:** Apps\ **Tags:** app, official, devices, flow, homey-pro\ **Created:** [October 28, 2022, 12:47pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319 "2022-10-28T12:47:57Z")\ **Posts on this page:** 20\ **Page:** 12
**Author:** ![DaChNic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dachnic/32/79163_2.png) [@DaChNic](https://community.homey.app/u/DaChNic)\ **Post date:** [December 19, 2023, 6:18pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/222 "2023-12-19T18:18:50Z")
I am running the Powerview App version 2.7.9 and Gen 2 Hub and Blinds. I installed the hub: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/e/3e69f4286ab2ecdee59e26b8004922fd0b28d979.jpeg) However, when I go to add the shade, I get the following: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/c/1c58571912ad6d5e433a3e8a0d34b86df174ace0.jpeg) Here is the diagnostic report: f2f6c7da-5205-450b-817f-a517a053d2a1 I saw someone above had this issue and the version update fixed it. I am at the latest version. Any assistance would be appreciated. Thanks! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 19, 2023, 8:01pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/223 "2023-12-19T20:01:20Z")
@DaChNic will have a look! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 19, 2023, 9:33pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/224 "2023-12-19T21:33:44Z")
@DaChNic found the issue will make a fix tomorrow ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 20, 2023, 10:26am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/225 "2023-12-20T10:26:32Z")
@DaChNic can you share the type of curtains you have for: - Upstairs Office Shade - Dining Room Shade ---
**Author:** ![DaChNic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dachnic/32/79163_2.png) [@DaChNic](https://community.homey.app/u/DaChNic)\ **Post date:** [December 20, 2023, 1:41pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/226 "2023-12-20T13:41:18Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/b/4b92bc4e348ecfa87fbe16ffadbf51779cd45719.png) Hunter Douglas parkland blinds ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 20, 2023, 1:44pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/227 "2023-12-20T13:44:04Z")
@DaChNic ah sorry I was not clear. What type of shade is that? dual motor single motor? rotating etc ---
**Author:** ![DaChNic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dachnic/32/79163_2.png) [@DaChNic](https://community.homey.app/u/DaChNic)\ **Post date:** [December 20, 2023, 2:24pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/228 "2023-12-20T14:24:54Z")
I believe they are a single motor that rotates the shades. They do not lift the shade. [Parkland Wood Blinds Info Sheet (hunterdouglasarchitectural.com)](https://assets.hunterdouglasarchitectural.com/documents/windowCoverings/WoodBlinds/ParklandWoodBlindsInfoSheet.pdf) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 20, 2023, 2:49pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/229 "2023-12-20T14:49:58Z")
@DaChNic thanks, this model was missing in the config, so the app couldn’t control them. will add ---
**Author:** ![DaChNic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dachnic/32/79163_2.png) [@DaChNic](https://community.homey.app/u/DaChNic)\ **Post date:** [December 22, 2023, 3:24am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/230 "2023-12-22T03:24:31Z")
What do I need to do to get the fix? Thanks! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 8:25am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/231 "2023-12-22T08:25:58Z")
@DaChNic for now: waiting 😛 I didn’t finish it yet due to some complications hopefully I manage this weekend! ---
**Author:** ![DaChNic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dachnic/32/79163_2.png) [@DaChNic](https://community.homey.app/u/DaChNic)\ **Post date:** [December 22, 2023, 8:45am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/232 "2023-12-22T08:45:47Z")
Not a problem! I’m fairly new so didn’t know the process. I appreciate your being so responsive!! PLUS, it’s a holiday weekend so enjoy it! I’m in no hurry. Thank you!! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 10:01am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/233 "2023-12-22T10:01:30Z")
## New app update (🟩 LIVE: [2.8.0](https://homey.app/a/nl.luxaflex.powerview/)): > **Changelog:** > > **NEW:** > **1** : NEW: fix device type. Add powerview model 39 * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Powerview - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 10:02am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/234 "2023-12-22T10:02:07Z")
@DaChNic it’s done. You can install the latest version by clicking on 2.8.0 above and press the green install button. (no need to remove your powerview app!) ---
**Author:** ![DaChNic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dachnic/32/79163_2.png) [@DaChNic](https://community.homey.app/u/DaChNic)\ **Post date:** [December 22, 2023, 10:49am UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/235 "2023-12-22T10:49:08Z")
It WORKED!!! Thank you!! ---
**Author:** ![Mark\_Wittens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark_wittens/32/1159_2.png) [@Mark\_Wittens](https://community.homey.app/u/Mark_Wittens)\ **Post date:** [December 23, 2023, 4:13pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/236 "2023-12-23T16:13:26Z")
At this time I have to restart Homey every few days because this app just stops working. Last times this happened I also restarted the Powerview hub but Im not sure if this is required to make it work again. Nothing has changed in my network, I have no idea what I can do to prevent this. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 23, 2023, 4:52pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/237 "2023-12-23T16:52:45Z")
@Mark_Wittens please send a report when this happens ---
**Author:** ![Mark\_Wittens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark_wittens/32/1159_2.png) [@Mark\_Wittens](https://community.homey.app/u/Mark_Wittens)\ **Post date:** [December 23, 2023, 6:43pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/238 "2023-12-23T18:43:03Z")
At this moment it doesn’t work, already restarted Homey and the Powerview hub Report: 1d84ed5e-397b-4f1e-94e9-8f65c43ef2a8 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 23, 2023, 6:48pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/239 "2023-12-23T18:48:53Z")
@Mark_Wittens already responded to your report. But the ip address of your Powerview hub in Homey is not correct and therefore it fails ---
**Author:** ![Mark\_Wittens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark_wittens/32/1159_2.png) [@Mark\_Wittens](https://community.homey.app/u/Mark_Wittens)\ **Post date:** [December 23, 2023, 7:33pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/240 "2023-12-23T19:33:48Z")
Can you send me a pm with what IP you see? I see the same IP it always has had, and always worked. ---
**Author:** ![Mark\_Wittens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark_wittens/32/1159_2.png) [@Mark\_Wittens](https://community.homey.app/u/Mark_Wittens)\ **Post date:** [January 5, 2024, 9:27pm UTC](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319/241 "2024-01-05T21:27:40Z")
Maybe this will help others, so here’s what fixed it for me: In my case, the Powerview hub was connected via wifi, I found an option in the hub to fix the ip when connected with a cable so I did that and set the ip there (even though I previously already fixed the ip in my router and I’ve never seen it using a different one than expected). I’m not sure using the wired connection or setting the option in the hub did the trick it but at least it works now and I’m not touching anything anymore unless it breaks again 🙂 [Previous page](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319.md?page=11) [Next page](https://community.homey.app/t/app-pro-powerview-luxaflex-hunter-douglas/71319.md?page=13)