# \[APP\]\[Pro\] Nous - Save energy, increase security and comfort of your home and create amazing ambiances **URL:** \ **Category:** Apps\ **Created:** [January 1, 2024, 10:05am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614 "2024-01-01T10:05:43Z")\ **Posts on this page:** 20\ **Page:** 15
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [August 1, 2026, 7:31am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/284 "2026-08-01T07:31:13Z")
HI **[Knut\_Danielsen](https://community.homey.app/u/knut_danielsen)**, > [@Knut\_Danielsen](#): > > I have an issue with L14 water valve that triggers the valve to open just for a split second or not responding at all for on/off on the device. Anyone who’s got some experience with this device? Could you send a report log, please ? Regards, SoPhos ---
**Author:** ![Antek\_Tek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/antek_tek/32/172546_2.png) [@Antek\_Tek](https://community.homey.app/u/Antek_Tek)\ **Post date:** [August 17, 2026, 3:32pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/285 "2026-08-17T15:32:13Z")
Hello SergeP, I have a new NOUS B1Z which is detected as an Unknown Zigbee Device when pairing through the NOUS B1Z driver. Manufacturer ID: `_TZ3000_v5498kdm` Product ID: `TS0001` NOUS app version: `2.19.0` Could you please add this new manufacturer ID to the B1Z driver? Thanks! ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [August 18, 2026, 5:33am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/286 "2026-08-18T05:33:04Z")
Hi **[Antek\_Tek](https://community.homey.app/u/antek_tek)**, A new version has been published in test with your device IDs ( **\_TZ3000\_v5498kdm** / TS0001) for **Nous Smart Switch Module (B1Z)** : > **[Nous | Homey](https://homey.app/en-us/app/net.franceweb.nous/Nous/test/)** > > Save energy, increase security and comfort of your home and create amazing ambiances with Nous devices Can you please test it and confirm all is Ok for you ? Regards, SoPhos ---
**Author:** ![Antek\_Tek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/antek_tek/32/172546_2.png) [@Antek\_Tek](https://community.homey.app/u/Antek_Tek)\ **Post date:** [August 18, 2026, 7:29am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/287 "2026-08-18T07:29:43Z")
Hi, thank you for your responsiveness, indeed everything works well! Best regards. ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [August 19, 2026, 5:08am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/288 "2026-08-19T05:08:31Z")
Hi **[Antek\_Tek](https://community.homey.app/u/antek_tek)**, Nice, thank you. So App has now been pushed to live version. It’ll be validated in few hours. Regards, SoPhos ---
**Author:** ![Ton\_vanderKruijssen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ton_vanderkruijssen/32/167893_2.png) [@Ton\_vanderKruijssen](https://community.homey.app/u/Ton_vanderKruijssen)\ **Post date:** [August 20, 2026, 10:34am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/289 "2026-08-20T10:34:33Z")
Hi Serge, I bought the NOUS B3Z but unfortunately I can’t pair it with my Homey SHS ☹ Homey finds the device but immediately I get an error “can’t connect”. I’ve tried several things: restarting the pairing several times and closely to the Homey Bridge, even unpaired another zigbee device hoping this does the job, but nothing works. I’ve more less then 15 zigbee devices so that can’t be the reason. What else can I do? I really need to pair this device to my Homey. Grtz. Ton ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [August 20, 2026, 11:20am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/290 "2026-08-20T11:20:12Z")
Hi **[Ton\_vanderKruijssen](https://community.homey.app/u/ton_vanderkruijssen)**, I’ve just pushed a new test version to try to improve pairing on **Nous B3Z** device. Can you try this version and tell me if pairing is better, please : > **[Nous | Homey](https://homey.app/en-us/app/net.franceweb.nous/Nous/test/)** > > Save energy, increase security and comfort of your home and create amazing ambiances with Nous devices Regards, SoPhos ---
**Author:** ![Ton\_vanderKruijssen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ton_vanderkruijssen/32/167893_2.png) [@Ton\_vanderKruijssen](https://community.homey.app/u/Ton_vanderKruijssen)\ **Post date:** [August 20, 2026, 11:32am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/291 "2026-08-20T11:32:59Z")
Hello Sophos, First, thank you very much for your quick reply and your work!!! I’ve restarted the Nous-app and the Homey app on my phone, just to be sure. I’ve just tried it but again, no result… Homey sees the device very quickly, the led stops blinking and immediately I get the same fault: cannot connect. Must I restart my Homey SHS as well? Ton ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [August 20, 2026, 11:54am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/292 "2026-08-20T11:54:03Z")
HI **[Ton\_vanderKruijssen](https://community.homey.app/u/ton_vanderkruijssen)**, In this case, yes, you should restart your Homey box (even unplug it) to fully init Zigbee network. Regards, SoPhos ---
**Author:** ![Ton\_vanderKruijssen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ton_vanderkruijssen/32/167893_2.png) [@Ton\_vanderKruijssen](https://community.homey.app/u/Ton_vanderKruijssen)\ **Post date:** [August 20, 2026, 12:30pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/293 "2026-08-20T12:30:10Z")
Hi Sophos, I’ve turned off my Homey SHS and short thereafter restarted it. Doesn’t work: no difference in the results. I’ve just turned off my Home Bridge and tried again but the same response: device is seen but almost immediately rejected… Regards, Ton ---
**Author:** ![Ton\_vanderKruijssen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ton_vanderkruijssen/32/167893_2.png) [@Ton\_vanderKruijssen](https://community.homey.app/u/Ton_vanderKruijssen)\ **Post date:** [August 20, 2026, 12:40pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/294 "2026-08-20T12:40:29Z")
Also tried to install under Tuya Zigbee and the standard Zigbee app but again and again the same problem. I’m however very thankfull for you’re doing your best to solve this problem! Grtz. Ton ---
**Author:** ![Ton\_vanderKruijssen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ton_vanderkruijssen/32/167893_2.png) [@Ton\_vanderKruijssen](https://community.homey.app/u/Ton_vanderKruijssen)\ **Post date:** [August 20, 2026, 1:17pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/295 "2026-08-20T13:17:19Z")
Hi Sophos, I’m so sorry: just looked into the app and I was still using the v2.19.1 release ☹ I didn’t know I had to install the test version, so I did it a few minutes ago. I now shut off the server and repeat again the pairing steps. 🤞 Hi Sophos, It is pairing and working, however very unstable… I get a lot off timeout errors and the device is reacting very slowly on my commands. The energy measurement is also not adequate. Even my other devices seem to be effected: some of them give also timeout problems so I had to replace a backup at last. I want to thank you very much for your efforts but I’ve decided to return the device and look for another solution. Best regards, Ton ---
**Author:** ![Cedric\_Hubert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cedric_hubert/32/173237_2.png) [@Cedric\_Hubert](https://community.homey.app/u/Cedric_Hubert)\ **Post date:** [August 23, 2026, 11:41am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/296 "2026-08-23T11:41:12Z")
Bonjour, pour moi aussi sa fonctionne pas jai plusieur b3z et tous ne fonctionne pas impossible de l’appareiller, jai mis a jour le module via la passerelle zigbee nous et supprimer l’appareil toujours la meme chose ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [August 23, 2026, 12:31pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/297 "2026-08-23T12:31:42Z")
Hi **Cedric\_Hubert** , In English please. Btw, can you send a report log, please. And also, which App version do you use ? Regards, SoPhos ---
**Author:** ![Didier\_Pasquet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_pasquet/32/82896_2.png) [@Didier\_Pasquet](https://community.homey.app/u/Didier_Pasquet)\ **Post date:** [August 25, 2026, 3:12am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/298 "2026-08-25T03:12:05Z")
Hello, I just bought some Nous D5Z Pro relays. I can’t pair them; I keep getting the same error message: “Connection failed, something went wrong while adding this device, please try again.” Yet, I’ve had a D3Z installed for months that works perfectly. I’ve already tried several times with two of the units… I’m not going to do it for all five! Has anyone else had this problem? Best regards, ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [August 25, 2026, 4:57am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/299 "2026-08-25T04:57:07Z")
Hi **[Didier\_Pasquet](https://community.homey.app/u/didier_pasquet)**, During my tests integrating the Nous D5Z, I encountered the same pairing issues. I’m not sure whether a firmware update has been released since then, but it is essential that the graphite measuring ring (the one with the yellow cable) is connected to the D5Z and not positioned too close to the D5Z itself; otherwise, the pairing process will not work. In working mode, the ring must still be connected and if it’s too close to the D5Z, the unit will go On then OFF when receiving on command. Regards, SoPhos ---
**Author:** ![Didier\_Pasquet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_pasquet/32/82896_2.png) [@Didier\_Pasquet](https://community.homey.app/u/Didier_Pasquet)\ **Post date:** [August 25, 2026, 6:53am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/300 "2026-08-25T06:53:50Z")
Thanks for the information. I tried with the power monitoring clamp connected, but it didn’t help. I even unplugged my D3Z module to avoid conflicts, but that didn’t work either; I’m still getting the error message. It must be coming from something else… ---
**Author:** ![Didier\_Pasquet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_pasquet/32/82896_2.png) [@Didier\_Pasquet](https://community.homey.app/u/Didier_Pasquet)\ **Post date:** [August 25, 2026, 6:55am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/301 "2026-08-25T06:55:05Z")
![erreur nous](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/6/264ba92abc253a7c8a427cb27f1338bb72e3b9c9.jpeg) ---
**Author:** ![Didier\_Pasquet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_pasquet/32/82896_2.png) [@Didier\_Pasquet](https://community.homey.app/u/Didier_Pasquet)\ **Post date:** [August 26, 2026, 3:21pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/302 "2026-08-26T15:21:34Z")
Hello, i see that in developer tool Does that ring a bell? best regards ![erreur nous avec developer tool](https://us1.discourse-cdn.com/flex025/uploads/athom/optimized/3X/d/5/d5aa18e4c6e0dbbc43d861f50a821850b7cabb31_2_690x22.jpeg) ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [August 27, 2026, 5:45am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/303 "2026-08-27T05:45:19Z")
Hi **[Didier\_Pasquet](https://community.homey.app/u/didier_pasquet)**, Sorry for the delay but I was very busy these past days. I can’t read data on your picture, can you confirm **Manufacturer** and **Model ID** , pleae ? I don’t hink this unit is the Nous D5Z Pro one. Btw, I published a **new test version** of Nous App cleaning Bindings for the **Nous DXZ** and **Nous D5Z Pro** driver. Can you test it and tell me, please : > **[Nous | Homey](https://homey.app/en-us/app/net.franceweb.nous/Nous/test/)** > > Save energy, increase security and comfort of your home and create amazing ambiances with Nous devices Regards, SoPhos [Previous page](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614.md?page=14) [Next page](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614.md?page=16)