# \[APP\]\[Pro\] Nous - Save energy, increase security and comfort of your home and create amazing ambiances **URL:** \ **Category:** Apps\ **Created:** [January 1, 2024, 10:05am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614 "2024-01-01T10:05:43Z")\ **Posts on this page:** 20\ **Page:** 11
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [September 25, 2025, 7:13am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/204 "2025-09-25T07:13:25Z")
Not sure if this has been pointed out already, but I have an issue with some of the smart sockets. I specifically picked the Nous devices in order to use them for the oven, heat pump and some other devices that can have a high peak current. Some of them are pretty much tucked away. And that is when the issue becomes annoying. Every now and then, power metering is not being reported. I have to “repair” the device and for that unplug it and reconnect it. Especially with the smart sockets tucked away, that is an issue. ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [September 25, 2025, 8:28am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/205 "2025-09-25T08:28:11Z")
Hi [Rudi\_Hendrix](https://community.homey.app/u/rudi_hendrix), I understand you’re talking about your Nous A1Z devices ? Can you send me as App log just afetr you notice power metering just stopped being reported ? Thank you, SoPhos ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [September 25, 2025, 10:48am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/206 "2025-09-25T10:48:52Z")
Here are some examples of one of these. Yes, I think they’re A1Z devices. How can I send the app log? Not sure if I have the data of just after it stopped reporting still available. ![Screenshot_20250925_085752_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/d/4d2f04d2f34fb7b5bda574a0388707899c05feea.jpeg) ![Screenshot_20250925_085805_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/5/35a335de3fc6c31ccfb37b2e7e5036d55bdfedc2.jpeg) ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [September 25, 2025, 11:58am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/207 "2025-09-25T11:58:14Z")
Hi [Rudi\_Hendrix](https://community.homey.app/u/rudi_hendrix), To send App logs, on your mobile phone Homey app, go to ‘… Plus’ (bottom right corner), select ‘App’, open ‘Nous’, then open settings (top right corner) and tap on ‘Send Report diagnostic’. You can try now but I think 18 days is too long to get informations, you should wait for next time. What is the distance between your Nous A1Z plug and your Homey box ? Have you got other Zigbee plugged devices between them ? You must understand that Zigbee network working distance can be lower than other technologies. But the good new is that most Zigbbe plugged devices act as ‘routers’ and relay all Zigbee signals, as repeaters. So, if your problem is related to distance, you should try to plug another A1Z between your Homey box and your oven, to see if it resolves the case… Regards, SoPhos ---
**Author:** ![winnieoursbrun](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/winnieoursbrun/32/140194_2.png) [@winnieoursbrun](https://community.homey.app/u/winnieoursbrun)\ **Post date:** [September 25, 2025, 4:49pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/208 "2025-09-25T16:49:57Z")
Hey @SergeP, fyi the answer from Homey support about my NOUS Matter device: > This shows that the device does not generically work with Energy values. In the meantime I have learned that Tuya is the brand behind Nous and creates custom clusters for power measurement via Matter. > That is also the reason power measurement does not function with these devices. The Homey Matter integration works with devices that have standardized capabilities which are generically supported. > > At this time the Nous app only supports Zigbee devices. If Matter devices are also supported by this app in the future, power measurement should also become available for these devices. > > For now this is all I can do for you, which is why I’m closing your ticket. Would be great if we can work with your app to add matter device, i’d love to have power measurement on my socket 🙂 ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [September 25, 2025, 6:34pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/209 "2025-09-25T18:34:07Z")
I just sent you the diagnostic report and sent a link in a personal message. Not all plugs are not reporting power metering. It is just some of them. One of them is the closest to Homey of all devices 🙂 ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [September 26, 2025, 4:50am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/210 "2025-09-26T04:50:30Z")
Hi [Rudi\_Hendrix](https://community.homey.app/u/rudi_hendrix), I got your diagnostic log. We’ve got errors indicating device become sometimes unreachable. > Error: Het apparaat reageert niet. Is het van stroom voorzien? > _Error: The device is not responding. Is it connected to a power source?_ As you’ve got full working A1Z devices, you could try to switch one working with one not responding and see what happens. There could be interference because of the environment (your oven for example). Regards, SoPhos ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [September 26, 2025, 5:51am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/211 "2025-09-26T05:51:05Z")
Ok, that’s good to know. Thank you for looking into it. Next to these I also have Zigbee plugs from other brands and Z-Wave plugs. I will exchange some of them. Then I will keep track of where the 2 devices that currently are not reporting came from and where they went to. That way we can determine if it is the device or the location that is causing the stop of reporting. I am not in a hurry, so it may take a while 🙂 ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [October 1, 2025, 7:32pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/212 "2025-10-01T19:32:10Z")
I took out the plug from the oven and from the pump of the floor heating and replaced them with entirely different ones. The Nous ones I have now put in a different place, but made a note where they originally came from. So far everything still seems to work. There is still one Nous power node that is malfunctioning, but it is in my technical room. So that would mean taking down the internet. 🙂 ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [October 30, 2025, 6:45am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/213 "2025-10-30T06:45:14Z")
Getting back to this issue. I can confirm that currently I have no issues. Don’t know if something has changed to the apps. However, the devices that are now using the Nous plugs don’t get “stuck” on a specific power usage. And the devices that did have the Nous plugs get “stuck” now have different smart plugs that don’t show issues. I do think that the power usage reported of those plugs is on the low side, but that is a different matter ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [October 30, 2025, 7:16am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/214 "2025-10-30T07:16:45Z")
Hi [Rudi\_Hendrix](https://community.homey.app/u/rudi_hendrix), I’m happy to hear you managed to solve your problems, congrats. 👏 Nothing changed on Nous App for A1Z but Zigbee network sometimes needs few attentions… For Power usage, you can choose in settings if displayed power is the **device native** one or is **calculated**. If you choose **calculated** power values, please note that you’'l get **apparent power** value (P=U\*I), without considering **phase shift**. Regards, SoPhos ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [October 30, 2025, 12:12pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/215 "2025-10-30T12:12:42Z")
I see, this only applies to the Nous ones I guess. What is the better option in your opinion? ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [October 30, 2025, 1:53pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/216 "2025-10-30T13:53:58Z")
Hi [Rudi\_Hendrix](https://community.homey.app/u/rudi_hendrix), > [@](#): > > I see, this only applies to the Nous ones I guess. Yes, I add this option in App and settings because of first A1Z devices firmware not giving accurate values. > [@](#): > > What is the better option in your opinion? Best option is to use native device values but if they are not accurate, you can use calculated ones. Regards, SoPhos ---
**Author:** ![Roel\_Willems](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roel_willems/32/82544_2.png) [@Roel\_Willems](https://community.homey.app/u/Roel_Willems)\ **Post date:** [December 3, 2025, 11:57am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/217 "2025-12-03T11:57:35Z")
Hi I have a question regarding the Nous A1Z plugs. On the homey app website they are listed as max load 16A - 3680W. [Smart Plugs – Best Buy Guide | Homey](https://homey.app/en-us/best-buy-guide/smart-plugs/#:%5C~:text=The%20Nous%20A1Z%20is%20a,from%20tampering%20with%20the%20plug) . On the Nous website on the other hand, they are listed as 10A - 2500W max load. > **[Nous A1Z ZigBee Smart WiFi Socket 16A - Nous technology](https://nous.technology/product/a1z-1.html)** I would like to use it to control my oven, which exceeds 2500W. Not by much, but still. So I don’t want to take any chances with overheating of the device and it causing to shut down or even worse. Can we clarify this? (or change the Homey app webpage if this is an error?) Kind regards! Roel ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [December 3, 2025, 12:21pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/218 "2025-12-03T12:21:21Z")
Hi [Roel\_Willems](https://community.homey.app/u/roel_willems), I’m the developper of Homey Nous App, I’m not responsible of what is published, neither on Homey website, neither on Nous website. But I’m quite sure Nous A1Z are 10A - 2500W max load. If you’re looking for 16A devices, you can use the new [Nous A7Z](https://nous.technology/product/a7z.html) device, which are 16A (peak) - 3680W max load. [![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/f/2f9b184c8edeaec08ee6dd6be4ba8afe03667f73.png)](https://nous.technology/product/a7z.html) Regards, SoPhos ---
**Author:** ![Roel\_Willems](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roel_willems/32/82544_2.png) [@Roel\_Willems](https://community.homey.app/u/Roel_Willems)\ **Post date:** [December 3, 2025, 3:54pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/219 "2025-12-03T15:54:07Z")
H! Serge Thank you for your reply! I don’t know how that got on the homey web page then (the information is usually very good), but thank you for this information! That is clarifying! Regards Roel ---
**Author:** ![Sinare](https://avatars.discourse-cdn.com/v4/letter/s/bb73d2/32.png) [@Sinare](https://community.homey.app/u/Sinare)\ **Post date:** [December 8, 2025, 6:06pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/220 "2025-12-08T18:06:26Z")
Hello, using the Nous App a few months and since two weeks the whole app stops working once or twice a day. After restarting its working again. Any Ideas what I can do ? Using pro19 Thanks in advance ![1000019043](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/5/752e54da05775104545030e79a5c36b52c4dd1d0.jpeg) ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [December 12, 2025, 6:44am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/221 "2025-12-12T06:44:47Z")
Hi [Sinare](https://community.homey.app/u/sinare), I’m sorry about that and I know there is a lot of problems with Zigbee on Homey 2019 (you can find many posts on Homey Forum about that). All users using Homey 2023 don’t have any problem with Zigbee, but I often have feedback from users on H2019 with Zigbee network problems. After many tests with some of them, all problems were about Homey 2019 Zigbee driver, none on Homey Nous App (I’m using last Homey 2023 and have no problem). You can try to reset Zigbee network, it could work, but be aware of devices and flows loosing. Or simply move to Homey 2023. Regards, SoPhos ---
**Author:** ![SergeP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sergep/32/81216_2.png) [@SergeP](https://community.homey.app/u/SergeP)\ **Post date:** [December 28, 2025, 3:26pm UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/222 "2025-12-28T15:26:50Z")
Hi all, A new version of Homey Nou App has just been published in test. This new version adds compatibility for **4 brand new Nous Smart devices** : - **Smart Power strip ([Nous A11Z](https://nous.technology/product/a11z.html))** ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/f/afd58d3d248880d803b426b0418a5533d9fbe2ca.jpeg) - **Smart 63A DIN Pro Switch ([Nous D5Z](https://nous.technology/product/d5z.html))** ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aa337b4bdd9f331f498e8bfedb582b107b7a4d21.jpeg) - **Smart Carbon Monoxide Alarm ([Nous E12](https://nous.technology/product/e12.html))** ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/6/166ca811e8dd0ee3acfcdbc76f83637b4f968867.jpeg) - **Water leakage or shortage sensor ([Nous E13](https://nous.technology/product/e13.html))** ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/3/43efd614688355e2be755b460e9da3212aee25f0.png) You can test this new test version on Homey App : > **[Nous | Homey](https://homey.app/en-us/app/net.franceweb.nous/Nous/test/)** > > Save energy, increase security and comfort of your home and create amazing ambiances with Nous devices Regards, SoPhos ---
**Author:** ![adrien\_seither](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrien_seither/32/121047_2.png) [@adrien\_seither](https://community.homey.app/u/adrien_seither)\ **Post date:** [February 7, 2026, 8:22am UTC](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614/223 "2026-02-07T08:22:38Z")
Hello, my D4Z device is not recognized by my Homey box; it shows it as an unknown Zigbee device. Thank you [Previous page](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614.md?page=10) [Next page](https://community.homey.app/t/app-pro-nous-save-energy-increase-security-and-comfort-of-your-home-and-create-amazing-ambiances/99614.md?page=12)