# \[APP\]\[Pro\] Netgear Router - Network control, Presence detection, Energy monitoring **URL:** \ **Category:** Apps\ **Tags:** app, router, netgear, homey-pro\ **Created:** [September 29, 2018, 9:06pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259 "2018-09-29T21:06:48Z")\ **Posts on this page:** 20\ **Page:** 15
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [August 17, 2020, 8:01pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/285 "2020-08-17T20:01:51Z")
Do you have multiple routers added to Homey maybe? ---
**Author:** ![rvdeijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvdeijk/32/22542_2.png) [@rvdeijk](https://community.homey.app/u/rvdeijk)\ **Post date:** [August 17, 2020, 8:45pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/286 "2020-08-17T20:45:58Z")
> [@Gruijter](#): > > Nighthawk: AX8 AX12 Tri-Band AX12 XR300 XR450 XR500 XR700 AC2100 AC2400 AC2600 R9000 R8900 R8500 R8300 R8000 R8000P R7900P R7960P R7900 R7800 R7000P R7000 R6900P R6900v2 R6900 R6850 R6800 R7450 R6700v3 R6700v2 R6400v2 R6400 R6350 R6260 R6230 R6220 R6120 R6080 R6020 @Gruijter you can add R7500 (I use the latest firmware: V1.0.0.124) to your nighthawk supporting list. I got one and seems to work fine. No troubles adding the router or reading statistics. ---
**Author:** ![Marco\_Wolfs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marco_wolfs/32/9824_2.png) [@Marco\_Wolfs](https://community.homey.app/u/Marco_Wolfs)\ **Post date:** [August 17, 2020, 9:25pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/287 "2020-08-17T21:25:31Z")
No only the RBR50 with 2 satellites. When I just checked if the app was recently updated I saw in the review that Sandro Mariotti seems to have the same problem ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [August 17, 2020, 9:41pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/288 "2020-08-17T21:41:39Z")
Can you do a compatibility test from the app settings, and post that with a description of what exactly happens / doesn’t work on github? Thx. ---
**Author:** ![Marco\_Wolfs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marco_wolfs/32/9824_2.png) [@Marco\_Wolfs](https://community.homey.app/u/Marco_Wolfs)\ **Post date:** [August 17, 2020, 10:54pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/289 "2020-08-17T22:54:46Z")
Done, already many thanks in advance for looking into this. ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [August 22, 2020, 10:05am UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/290 "2020-08-22T10:05:47Z")
Homey V5 does have some breaking changes for existing apps. The ‘not able to pair’ issue is solved in the new version 3.2.3 and should work for both Homey V5 and Homey V4. > **[Netgear Router](https://homey.app/en-us/app/com.gruijter.netgear/Netgear-Router/)** > > Monitor your Netgear router ---
**Author:** ![Marco\_Wolfs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marco_wolfs/32/9824_2.png) [@Marco\_Wolfs](https://community.homey.app/u/Marco_Wolfs)\ **Post date:** [August 22, 2020, 10:22pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/291 "2020-08-22T22:22:04Z")
Version 3.2.3 fixed my problem. Many thanks for the great support. To show my appreciation I made a small donation. ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [August 23, 2020, 5:23am UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/292 "2020-08-23T05:23:40Z")
🥰 glad it works again for you. Donation received. Many thx! 🍻 ---
**Author:** ![Mr\_Horizon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mr_horizon/32/8322_2.png) [@Mr\_Horizon](https://community.homey.app/u/Mr_Horizon)\ **Post date:** [September 28, 2020, 12:14pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/293 "2020-09-28T12:14:02Z")
Hi, app was and is running great. But after adding 2nd netgear router as AP (an R7000 on V1.0.11.106\_10.2.100 connected to the router via cable) devices are every couple of minutes or so being reported as not present while they are. Router is R7000P running V1.3.1.64\_10.1.36. I saw a post similar to this problem with a reference to lease time, but that does not seem to be the issue. My iPhone is reported by the R7000P router as being connected via cable. Obviously that means the iPhone is connected via the AP to the router. Does the app perhaps use this “connected via” to only look at wifi connected devices? Any pointers in the right direction would be appreciated! Homey 4.2.0 ---
**Author:** ![Mr\_Horizon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mr_horizon/32/8322_2.png) [@Mr\_Horizon](https://community.homey.app/u/Mr_Horizon)\ **Post date:** [October 6, 2020, 5:43pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/294 "2020-10-06T17:43:05Z")
I have solved this issue now by adding the AP as Netgear divide in the app. In the presence flows I now do a cross-check on the AP in case the router triggers a disconnect. When the mobile phone is not connected to the router nor the AP than it is safe to assume that person is no longer present. ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 13, 2021, 1:42pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/295 "2021-03-13T13:42:05Z")
A new version 3.2.4 was just released in the app store - Package update. http(s) timeout fix netgear@4.3.1 ---
**Author:** ![Twan\_Veugelers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/twan_veugelers/32/129333_2.png) [@Twan\_Veugelers](https://community.homey.app/u/Twan_Veugelers)\ **Post date:** [April 19, 2021, 2:14pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/296 "2021-04-19T14:14:11Z")
Edit: Never mind, now the searching of the Router does find the SOAP port. Still no idea why it could not find it originially. Original Post: For some reason I could not longer see my Netgear router in Homey. Well I could see it, but it reported no longer being able to login. I could not fix it, so eventually I tried to remove the device, remove the app. Then re-installed the app, now when trying to find the router. It finds the correct IP address, but the app does not find the SOAP port automatically. I know it was set to 5000 before. When I set it to 5000, fill in the password, the app still is not able to login. The log is below. PS, I have an R8000 router, and I resetted it to factory settings last weekend. ========== STARTING TEST ========== Node version: v12.16.1 Netgear package version: 4.3.1 OS: linux 4.14.15-g3c513a6eca Info: Homey fw:5.0.4 app: 3.2.4 t = 0 trying to auto discover Netgear routers… [{Firmware:V1.0.4.68\_10.1.75,RegionTag:R8000\_WW,Region:ww,Model:R8000,InternetConnectionStatus:Up,ParentalControlSupported:1,CircleEnabled:0,OpenDNSEnabled:0,SOAPVersion:3.21,LoginMethod:2.0,ReadyShareSupportedLevel:29,XCloudSupported:1,SmartNetworkSupported:0,DeviceMode:0,host:192.168.1.1}] t = 2.387 trying to login using method 1… method 1 failed. trying to login using method 2… method 2 failed. trying to login using auto method… {} {host:192.168.1.1,port:5000,tls:false,username:admin,password:\*\*\*\*\*,timeout:18000,sessionId:A7D88AE69687E58D9A00,loggedIn:false,configStarted:false,soapVersion:3,loginMethod:2,guestWifiMethod:{},lastResponse:{code:ECONNREFUSED},queue:{queue:{},overheat:1618840607948,pending:true,params:{default:{rule:common,key:common},rules:{common:{rate:3,limit:1,priority:1}},overall:{rate:10,limit:1},retryTime:2,ignoreOverallOverheat:true},heatPart:100}} ---
**Author:** ![Twan\_Veugelers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/twan_veugelers/32/129333_2.png) [@Twan\_Veugelers](https://community.homey.app/u/Twan_Veugelers)\ **Post date:** [April 20, 2021, 7:36am UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/297 "2021-04-20T07:36:00Z")
So, yesterdays behavior is not a single instance. Again, Homey is telling me that Homey can not log in into the Device, while the whole night is see network devices being connecting in the log. Not sure how to troubleshoot this. ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [April 20, 2021, 7:54am UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/298 "2021-04-20T07:54:09Z")
Can you do a compatibility test and create an issue on github? Also please send a diagnostics report. ---
**Author:** ![Twan\_Veugelers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/twan_veugelers/32/129333_2.png) [@Twan\_Veugelers](https://community.homey.app/u/Twan_Veugelers)\ **Post date:** [April 20, 2021, 12:12pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/299 "2021-04-20T12:12:33Z")
Hi Gruijter. No sure how to do that. What I did notice is that the device is spontaneously available again in Homey, and during the time it was not, the Nighthawk app was also not able to connect to the router. ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [April 20, 2021, 12:31pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/300 "2021-04-20T12:31:21Z")
> [@Twan\_Veugelers](#): > > the Nighthawk app was also not able to connect to the router That actually sounds like a firmware bug in the router. You should definitely contact Netgear about this. ---
**Author:** ![Twan\_Veugelers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/twan_veugelers/32/129333_2.png) [@Twan\_Veugelers](https://community.homey.app/u/Twan_Veugelers)\ **Post date:** [April 20, 2021, 1:46pm UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/301 "2021-04-20T13:46:32Z")
Thank you, i will investigate further. Thank you ---
**Author:** ![RRAEts](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rraets/32/30058_2.png) [@RRAEts](https://community.homey.app/u/RRAEts)\ **Post date:** [May 3, 2021, 7:37am UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/302 "2021-05-03T07:37:12Z")
Homey V5.0 and Router Netgear RBR50 The app detects perfect when a particular smartphone comes on line. The flow follows always the “else”-path. The same problem when the smartphone goes offline. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/c/2c8a307def822fb1da15cd694faa5471c070ae5b.png) ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [May 3, 2021, 7:48am UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/303 "2021-05-03T07:48:52Z")
But there is no condition? So what should this flow do? and there is a question mark in the first action, this should be a TAG. Maybe if you tell us what you want to achieve, we can help you. ---
**Author:** ![RRAEts](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rraets/32/30058_2.png) [@RRAEts](https://community.homey.app/u/RRAEts)\ **Post date:** [May 3, 2021, 8:25am UTC](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259/304 "2021-05-03T08:25:19Z")
I have deleted the else-clause. Now everything is workig normal. Thanks. Solution provided 🙂 The else-clause has no use. I was testing en logging, so I did provide all exit-paths. [Previous page](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259.md?page=14) [Next page](https://community.homey.app/t/app-pro-netgear-router-network-control-presence-detection-energy-monitoring/2259.md?page=16)