# \[APP\]\[Pro\] Heatit Controls app \[v4.5.0\] **URL:** \ **Category:** Apps\ **Tags:** app, z-wave, official, wifi, homey-pro\ **Created:** [July 30, 2021, 7:31am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914 "2021-07-30T07:31:56Z")\ **Posts on this page:** 20\ **Page:** 14
**Author:** ![Geir\_Skalvik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geir_skalvik/32/66215_2.png) [@Geir\_Skalvik](https://community.homey.app/u/Geir_Skalvik)\ **Post date:** [August 22, 2023, 2:26pm UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/270 "2023-08-22T14:26:03Z")
Try to do the inclusion procedure two times (on the heatit unit). I had problems getting mine to include, and I got the ‘err’ message. Try with: 6.1 METHOD 1: STANDARD (MANUAL) 1. Press Center (confirm) for 10 seconds. The display will show OFF. 2. Press Right (down) 5 times until you see Con on the display. 3. Start the add/remove device process in your primary controller. 4. Start the add/remove mode in the Heatit Z-TRM3 by pressing Center (confirm) for approximately 2 seconds. THEN; when it fails and show ‘Err’, do: 1. Press Center (confirm) for 10 seconds. The display will show OFF. 2. Press Right (down) 5 times until you see Con on the display. 3. Start the add/remove mode in the Heatit Z-TRM3 by pressing Center (confirm) for approximately 2 seconds. At least this worked for me 🙂 ---
**Author:** ![Noemi\_Horvathova](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/noemi_horvathova/32/85781_2.png) [@Noemi\_Horvathova](https://community.homey.app/u/Noemi_Horvathova)\ **Post date:** [September 3, 2023, 8:16pm UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/271 "2023-09-03T20:16:19Z")
Hello, I have successfully added my z-trm2fx thermostat to Homey. However, when checking the externsl temperature, it shows nothinb. I gave changed the setting to both Floor and air sensor and also shortened the response time, but it did not help. We have the heatit external sensor attached to the thermostat and without Homey it has been working properly. Also the evergy usage is pretty high, not sure whether it is correct. ![Screenshot_20230903_214828_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/2/c2b6cce344f78479d09b7df1415d9bf360d311d0.jpeg) Please advise. Thank you. ---
**Author:** ![lgrubbmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lgrubbmo/32/85891_2.png) [@lgrubbmo](https://community.homey.app/u/lgrubbmo)\ **Post date:** [September 19, 2023, 7:37am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/273 "2023-09-19T07:37:17Z")
Hi. I have adjusted parameters on all my devices to reduce z-wave traffic because of the error with "too much traffic. I can see that my z-trm2fx thermostat is spamming the network with meter reports, even if reporting is set to 600seconds. It seems like when the thermostat is idle, the reports it sent every 10 minutes now, but when heating is on, then the thermostat spams with reports. Does anyone have a soloution to this? I have attached the log ```auto [2023-09-19T07:26:24.350Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[36]},"Properties2":{"Size":4,"Scale bits 10":0,"Precision":1},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,109,21]},"Meter Value":{"type":"Buffer","data":[0,1,109,21]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:26:24.409Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,122,72]},"Meter Value":{"type":"Buffer","data":[0,1,122,72]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:26:24.487Z] Node[4]: 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(Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:56.580Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:56.642Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:56.709Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:56.807Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:56.899Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:56.971Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:57.073Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:57.133Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:57.176Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:57.336Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[33]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":false},"Properties2 (Raw)":{"type":"Buffer","data":[84]},"Properties2":{"Size":4,"Scale bits 10":2,"Precision":2},"Meter Value (Raw)":{"type":"Buffer","data":[0,1,118,135]},"Meter Value":{"type":"Buffer","data":[0,1,118,135]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:57.479Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[161]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":true},"Properties2 (Raw)":{"type":"Buffer","data":[34]},"Properties2":{"Size":2,"Scale bits 10":0,"Precision":1},"Meter Value (Raw)":{"type":"Buffer","data":[9,106]},"Meter Value":{"type":"Buffer","data":[9,106]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} [2023-09-19T07:28:57.566Z] Node[4]: [COMMAND_CLASS_METER] {"Properties1 (Raw)":{"type":"Buffer","data":[161]},"Properties1":{"Meter Type":1,"Rate Type":1,"Scale bit 2":true},"Properties2 (Raw)":{"type":"Buffer","data":[34]},"Properties2":{"Size":2,"Scale bits 10":0,"Precision":1},"Meter Value (Raw)":{"type":"Buffer","data":[9,106]},"Meter Value":{"type":"Buffer","data":[9,106]},"Delta Time (Raw)":{"type":"Buffer","data":[0,0]},"Delta Time":0} ``` ---
**Author:** ![HeatitControlsAB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heatitcontrolsab/32/43240_2.png) [@HeatitControlsAB](https://community.homey.app/u/HeatitControlsAB)\ **Post date:** [September 21, 2023, 10:31am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/274 "2023-09-21T10:31:30Z")
Yes, it can be used without load. You can also set the Thermostat mode to OFF. ---
**Author:** ![HeatitControlsAB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heatitcontrolsab/32/43240_2.png) [@HeatitControlsAB](https://community.homey.app/u/HeatitControlsAB)\ **Post date:** [September 21, 2023, 10:32am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/275 "2023-09-21T10:32:14Z")
Has this been resolved with Homey? ---
**Author:** ![HeatitControlsAB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heatitcontrolsab/32/43240_2.png) [@HeatitControlsAB](https://community.homey.app/u/HeatitControlsAB)\ **Post date:** [September 21, 2023, 10:33am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/276 "2023-09-21T10:33:32Z")
If you change the mode to A2, do you still see a temperature in your display locally? ---
**Author:** ![HeatitControlsAB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heatitcontrolsab/32/43240_2.png) [@HeatitControlsAB](https://community.homey.app/u/HeatitControlsAB)\ **Post date:** [September 21, 2023, 10:34am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/277 "2023-09-21T10:34:16Z")
What firmware version is on your device? ---
**Author:** ![lgrubbmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lgrubbmo/32/85891_2.png) [@lgrubbmo](https://community.homey.app/u/lgrubbmo)\ **Post date:** [September 21, 2023, 10:49am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/278 "2023-09-21T10:49:35Z")
My firmware version is 3.4. After googling I can see that I maybe should buy myself a z-stick and upgrade to fw 3.6? 🙂 ---
**Author:** ![HeatitControlsAB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heatitcontrolsab/32/43240_2.png) [@HeatitControlsAB](https://community.homey.app/u/HeatitControlsAB)\ **Post date:** [September 21, 2023, 11:02am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/279 "2023-09-21T11:02:58Z")
I would certainly suggest trying it. Have you found the update and guide as well on the internet? If not, please send us an email at [post@heatit.com](mailto:post@heatit.com) and we will send it to you there. ---
**Author:** ![lgrubbmo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lgrubbmo/32/85891_2.png) [@lgrubbmo](https://community.homey.app/u/lgrubbmo)\ **Post date:** [September 21, 2023, 11:05am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/280 "2023-09-21T11:05:44Z")
I have both the update and the guide, so only thing I miss right now is a z-stick. Thanks for your answer ---
**Author:** ![HeatitControlsAB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heatitcontrolsab/32/43240_2.png) [@HeatitControlsAB](https://community.homey.app/u/HeatitControlsAB)\ **Post date:** [September 25, 2023, 11:12am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/281 "2023-09-25T11:12:24Z")
That’s good, let us know if you have any more issues with the devices. ---
**Author:** ![Leifster](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/leifster/32/81236_2.png) [@Leifster](https://community.homey.app/u/Leifster)\ **Post date:** [September 25, 2023, 4:17pm UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/282 "2023-09-25T16:17:48Z")
Yes. The issue has been resolved. After giving up on HP2023 I got hold of a Futurehome 2 unit and this connected to the Z-TRM3s right away. I had filed a RMA for the Homey and I ran it up a last time to do a factory reset/ remove my account when I decided to give it a last attempt to connect to one of the heatits and it suddenly worked! After a lot of fiddling around I eventually managed to connect all my 4x Z-TRM3 units. The last unit was very hard to get connected and I still suspect a sub par Homey unit. But for now all looks good. Now I have another issue. Using the Influx DB app to write measurements to influxdata cloud, I see that one of the heatits report 4-5x as many readings as the other 3 units. I get about 800x temp readings in 24h, while around 140x readings for the 3 other units. What can be causing this? I have not seen any poll settings anywhere. Heatit FW difference? ---
**Author:** ![AnneM\_B](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/annem_b/32/80977_2.png) [@AnneM\_B](https://community.homey.app/u/AnneM_B)\ **Post date:** [October 13, 2023, 6:55am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/283 "2023-10-13T06:55:00Z")
Situated in Norway. I try to connect Heatit z-TRM3 to homey pro 2023. Heatit confirms it found the homey with “erl”. After some more minutes waiting for the configuration to finish I get a message that “something went wrong during communication” and the process stops. How can I successfully connect? ---
**Author:** ![HeatitControlsAB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heatitcontrolsab/32/43240_2.png) [@HeatitControlsAB](https://community.homey.app/u/HeatitControlsAB)\ **Post date:** [October 13, 2023, 12:01pm UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/284 "2023-10-13T12:01:33Z")
Sorry for the slow reply. Good to hear it was solved, are you still experiencing issues with the reports? ---
**Author:** ![HeatitControlsAB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heatitcontrolsab/32/43240_2.png) [@HeatitControlsAB](https://community.homey.app/u/HeatitControlsAB)\ **Post date:** [October 13, 2023, 12:01pm UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/285 "2023-10-13T12:01:46Z")
What is the distance to the controller? ---
**Author:** ![AnneM\_B](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/annem_b/32/80977_2.png) [@AnneM\_B](https://community.homey.app/u/AnneM_B)\ **Post date:** [October 15, 2023, 9:10am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/286 "2023-10-15T09:10:11Z")
The distance is short. I solved the problem by pressing connection again right after ecl appeard. Then the thermostats were included. ---
**Author:** ![smjoen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smjoen/32/34339_2.png) [@smjoen](https://community.homey.app/u/smjoen)\ **Post date:** [October 15, 2023, 10:38pm UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/287 "2023-10-15T22:38:27Z")
I just upgraded from homey pro 2019 to homey pro 2023. I got 6 z-TRM3 thermostats in my house controling floor heating. After upgrade I can no longer control my heatit thermostats. I tried to remove 1 controler could not reconnect. I uninstalled the heatit app and reistalled but can not connect any of my thermostats. Any advice on what to do? ---
**Author:** ![HeatitControlsAB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heatitcontrolsab/32/43240_2.png) [@HeatitControlsAB](https://community.homey.app/u/HeatitControlsAB)\ **Post date:** [October 17, 2023, 6:52am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/288 "2023-10-17T06:52:54Z")
Can you try factory resetting the thermostats and moving the Homey closer during inclusion? ---
**Author:** ![HeatitControlsAB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heatitcontrolsab/32/43240_2.png) [@HeatitControlsAB](https://community.homey.app/u/HeatitControlsAB)\ **Post date:** [October 17, 2023, 6:55am UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/289 "2023-10-17T06:55:14Z")
Exciting news! The Heatit Z-TRM6 thermostat is officially supported in the Heatit Controls Homey App! ---
**Author:** ![carmaa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carmaa/32/49158_2.png) [@carmaa](https://community.homey.app/u/carmaa)\ **Post date:** [October 17, 2023, 6:50pm UTC](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914/290 "2023-10-17T18:50:58Z")
My Z-trm3 seems to have started reporting external and floor sensor temperatures even if no such sensors are connected? They are showing in homey as -41 degrees Celsius. I have 8 of them and they all show the same. This is a problem because a lot of other automation systems prioritize these temps for triggering actions over the internal sensor. [Previous page](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914.md?page=13) [Next page](https://community.homey.app/t/app-pro-heatit-controls-app-v4-5-0/49914.md?page=15)