# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 98
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 25, 2022, 10:00am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1954 "2022-01-25T10:00:00Z")
@degreecy Unfortunately not possible with Eufy ☹ ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 25, 2022, 10:04am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1955 "2022-01-25T10:04:54Z")
> [@kilofox](#): > > „actorID is not defined“ Thanks will fix ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 25, 2022, 10:16am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1956 "2022-01-25T10:16:21Z")
## New app update (test: [2.27.5](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/test)): > **Changelog:** > **1.** FIX: wrong device channel when setting snooze mode > **2.** FIX: full effect mode notifications > **3.** NEW: add PTZ for indoor pan\_tilt camera > **4.** NEW: ADD PTZ to Floodlight camera > **5.** FIX: unresponsive API url. > **6.** FIX: error on PAN\_TURN flowcard @kilofox can you try this one? ---
**Author:** ![kilofox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kilofox/32/16718_2.png) [@kilofox](https://community.homey.app/u/kilofox)\ **Post date:** [January 25, 2022, 11:03am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1957 "2022-01-25T11:03:52Z")
still red triangle: „settings is not defined“ 🫣 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 25, 2022, 11:05am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1958 "2022-01-25T11:05:42Z")
🤦‍♂️ ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 25, 2022, 11:09am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1959 "2022-01-25T11:09:50Z")
## New app update (test: [2.27.6](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/test)): > **Changelog:** > **1.** FIX: wrong device channel when setting snooze mode > **2.** FIX: full effect mode notifications > **3.** NEW: add PTZ for indoor pan\_tilt camera > **4.** NEW: ADD PTZ to Floodlight camera > **5.** FIX: unresponsive API url. > **6.** FIX: error on PAN\_TURN flowcard @kilofox updated 🤞 ---
**Author:** ![kilofox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kilofox/32/16718_2.png) [@kilofox](https://community.homey.app/u/kilofox)\ **Post date:** [January 25, 2022, 1:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1960 "2022-01-25T13:41:12Z")
The flow works now. Nevertheless the camera is not performing a 360 turn. 🤗 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 25, 2022, 1:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1961 "2022-01-25T13:46:57Z")
@kilofox Alright thanks for testing. Might be that it doesn’t work as I would expect ☹ ---
**Author:** ![Erik\_L1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_l1/32/17122_2.png) [@Erik\_L1](https://community.homey.app/u/Erik_L1)\ **Post date:** [January 25, 2022, 2:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1962 "2022-01-25T14:56:34Z")
Hi! Trying to install my recently purchased cameras, but I’m stuck and hope that someone has an idea on how to move forward. I created a secondary account, shared the cameras via “Manage homes” and installed the app on Homey. Logged in via More - Apps - Eufy Security - Configure App, and everything seems ok. But when I try to add a device, it briefly says “Looking for devices” and then sends me to a login screen. I login (again), it says “validating login details” but then immidiately goes back to a login screen. After a while i get “Timed out after 30000ms” error message. Could this have to do with the 4.0.0 update of the iOS app of Eufy Security? I noticed that there’s a suggested workaround, should I _invite_ from the _primary_ account on the Android device or should i _set up_ my _secondary_ account on the Android Device? Thankful for all help! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 25, 2022, 3:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1963 "2022-01-25T15:05:20Z")
Hey @Erik_L1 Thanks for contacting. Yes unfortunately Eufy made a update but only for IOS. Therefore I can’t fix the Homey app (yet). The suggested workaround should work like this: - login in the Eufy app with the main account on android (or old IOS app version \< 4.0.0) - invite a extra user - login (create) with the extra user account - accept the invite - logout Then in Homey you can get the devices because you shared them using the “old” way ---
**Author:** ![Patrik\_Andersson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrik_andersson/32/48497_2.png) [@Patrik\_Andersson](https://community.homey.app/u/Patrik_Andersson)\ **Post date:** [January 25, 2022, 8:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1964 "2022-01-25T20:25:37Z")
hi, I’m brand new or next brand new to Homey. today I got my Eufy wifi dorrbell and have tried to start it in Homey. has created 2 accounts but when I enter my data devices on Eufy it does not download devices but just sends me to the login again. does this have to do with 4.0? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 25, 2022, 8:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1965 "2022-01-25T20:26:25Z")
Hey @Patrik_Andersson Are you using a Iphone for your Eufy devices? Unfortunately at the moment theres no fix yet for the new Home Management. I’ll make a fix ASAP when i have the API available ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 25, 2022, 8:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1966 "2022-01-25T20:27:31Z")
> [@martijnpoppen](#): > > The suggested workaround should work like this: > > - login in the Eufy app with the main account on android (or old IOS app version \< 4.0.0) > - invite a extra user > - login (create) with the extra user account > - accept the invite > - logout > > Then in Homey you can get the devices because you shared them using the “old” way @Patrik_Andersson I would suggest to use above instructions. ---
**Author:** ![Patrik\_Andersson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrik_andersson/32/48497_2.png) [@Patrik\_Andersson](https://community.homey.app/u/Patrik_Andersson)\ **Post date:** [January 25, 2022, 10:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1967 "2022-01-25T22:00:44Z")
> [@martijnpoppen](#): > > Are you using a Iphone for your Eufy devices? > > Unfortunately at the moment theres no fix yet for the new Home Management. > I’ll make a fix ASAP when i have the API available yes, it’s true that I use iPhone, I can work around the problem of putting it in with an android phone ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 25, 2022, 10:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1968 "2022-01-25T22:28:33Z")
> [@Patrik\_Andersson](#): > > I can work around the problem of putting it in with an android phone Great! Sorry for the inconvience ---
**Author:** ![Patrik\_Andersson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrik_andersson/32/48497_2.png) [@Patrik\_Andersson](https://community.homey.app/u/Patrik_Andersson)\ **Post date:** [January 26, 2022, 6:48am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1971 "2022-01-26T06:48:38Z")
now I have tried to log in and download via an android but it will be the same result. 1 time log it in but find nothing and then it threw me out. have tried with 2 different accounts but without success on an android. what am I doing wrong or is it simply not working? ! ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/3/b3761c835dd0792e4a9830b76ea43003ba188cfa.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 26, 2022, 8:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1972 "2022-01-26T08:15:47Z")
@Patrik_Andersson Did you download the Eufy app on Android or the Homey app? ---
**Author:** ![Patrik\_Andersson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrik_andersson/32/48497_2.png) [@Patrik\_Andersson](https://community.homey.app/u/Patrik_Andersson)\ **Post date:** [January 26, 2022, 8:30am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1973 "2022-01-26T08:30:37Z")
Onley homey, do I have to have both downloaded? ---
**Author:** ![Patrik\_Andersson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrik_andersson/32/48497_2.png) [@Patrik\_Andersson](https://community.homey.app/u/Patrik_Andersson)\ **Post date:** [January 26, 2022, 9:23am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1974 "2022-01-26T09:23:54Z")
now I made it work. now I’ll just manage to get a picture in homey with. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 26, 2022, 9:34am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1975 "2022-01-26T09:34:23Z")
> [@Patrik\_Andersson](#): > > Onley homey, do I have to have both downloaded? Only Eufy 😛 Because the IOS version is not compatible with Homey at the moment [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=97) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=99)