# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 95
**Author:** ![Robert\_Volkers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_volkers/32/50369_2.png) [@Robert\_Volkers](https://community.homey.app/u/Robert_Volkers)\ **Post date:** [January 17, 2022, 2:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1894 "2022-01-17T14:09:33Z")
Hi, I still have the probleem uNiiek reported. ReferenceError: Can’t find variable: initClear I’m able to login but thereafter this message appears. When trying to switch the camera’s on or off homey gives a timeout message. Grtz. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 17, 2022, 2:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1895 "2022-01-17T14:13:15Z")
Hey @Robert_Volkers , The issue is not fixed yet. So better to use the login which pops up when you want to add a device. The login in the settings is more or less a fallback page ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 17, 2022, 2:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1896 "2022-01-17T14:15:26Z")
## New app update (live: [2.26.7](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/)): > **Changelog:** > **1.** FIX: error on settings page @Robert_Volkers fixed it 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 17, 2022, 3:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1897 "2022-01-17T15:08:43Z")
## New app update (live: [2.26.8](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/)): > **Changelog:** > **1.** HOTFIX: capability\_already\_exists error ---
**Author:** ![trietsch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trietsch/32/50507_2.png) [@trietsch](https://community.homey.app/u/trietsch)\ **Post date:** [January 20, 2022, 10:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1898 "2022-01-20T22:26:44Z")
@martijnpoppen Hey Martijn, very nice work on this app! I think I’ve found a bug: I’m trying to snooze a Eufy doorbell, however, the wrong device is snoozed. I verified this in the Eufy app. I’m guessing this can’t really be an off-by-one error, since you must be using some kind of device id in Eufy’s API? My setup: - battery powered doorbell - 3 eufycam 2 - homebase 2 When trying to snooze the doorbell, the first camera is snoozed instead. Even when I only added the doorbell as a device, it still snoozed the camera. Let me know if you need more details. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 20, 2022, 10:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1899 "2022-01-20T22:52:14Z")
@trietsch Hey thanks That sounds strange. Can you send me a diagnostic report? Then I’ll check whats wrong > More - apps - eufy security -settings wheel right top - send diagnostic report ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 21, 2022, 9:02am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1900 "2022-01-21T09:02:39Z")
> **Important!** > Eufy Security **IOS** 4.0.0 introduced Home-Management. > > Due to this change the device sharing with a extra account has changed. If you are a new user for the Homey app or you want to add a new device to Homey this might cause issues. > > **At the current moment there’s no fix available yet.** > **Work-around:** Use a android device to share the devices to your extra account. > > For questions please ask them in this thread. ---
**Author:** ![trietsch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trietsch/32/50507_2.png) [@trietsch](https://community.homey.app/u/trietsch)\ **Post date:** [January 21, 2022, 9:18am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1901 "2022-01-21T09:18:24Z")
Hey Martijn, here’s the diagnostics id: 43860d8d-dce5-4470-b819-930c61c84b41 Not sure if this is sensitive info, but it seems that I can’t send a PM. Thanks for looking into it! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 21, 2022, 9:21am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1902 "2022-01-21T09:21:19Z")
@trietsch Thanks! will check it ---
**Author:** ![jseverinson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jseverinson/32/28365_2.png) [@jseverinson](https://community.homey.app/u/jseverinson)\ **Post date:** [January 21, 2022, 9:41am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1903 "2022-01-21T09:41:40Z")
Hi Martijn! Thanks for the great work on this app, it’s so so good. I have experienced a very odd issue that I initially contacted eufy support for but after a while they convinced me to turn off the Homey eufy app and then the issue disappeared. I am trying to get rid of the notification “Switch modes from app” in the eufy settings in the Homebase, but whatever I do the settings get reset. This is the case for all four of the “switch modes” settings: - Switch modes by schedule [off] - Switch modes by geofencing [off] - Switch modes from app [on] - Switch modes from Keypad [on] When I edit any of these settings, after 15-30 minutes they have reset to their original state. I have tried to figure out if it’s connected to specific activity but have so far not yet seen a pattern, other than that it “sticks” if I disable the eufy app in Homey. When I reactivate the app the settings are reset again. I have submitted a diagnostics report with ID 9fbe93fc-c688-45da-87fc-54a0d8ecd3e0, happy to help troubleshoot any way I can. Thanks! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 21, 2022, 9:45am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1904 "2022-01-21T09:45:46Z")
Hey @jseverinson It’s a setting on the Homebase device in the Homey app: So go to the device setting and uncheck Force homebase notifications. It’s there because the notifications where not persisted in the Eufy app 😕 Image for reference: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/9/b9e696ee973ccee750c65de9455f3538fc8a53c0.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 21, 2022, 9:53am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1905 "2022-01-21T09:53:00Z")
@trietsch The device channel is coming from the Eufy API. However I see a lot of `401 unauthorized` errors in the logs.So the latest data is not updated So this might be a ‘block’ from Eufy. Is it possible to add a extra account. Share your devices with that one and login again in the Homey app? Edit: I hope you’re not using the latest IOS app yet 🙈 ---
**Author:** ![trietsch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trietsch/32/50507_2.png) [@trietsch](https://community.homey.app/u/trietsch)\ **Post date:** [January 21, 2022, 10:06am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1906 "2022-01-21T10:06:33Z")
I’ve created this account yesterday, but I can create another one. I’ll try it tonight and let you know. 401s should only occur then too many attempts are done with login right (then the account is blocked)? Or also when doing too many device actions? I’m on Android, so no issues with Home Management (just yet). ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 21, 2022, 10:18am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1907 "2022-01-21T10:18:22Z")
The 401 can occur on the strangest moments. But normally it would mean too many requests to the API. Either login or trying to start streams etc. Edit: @trietsch let me know if it works. Otherwise you can send me a new report 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 21, 2022, 11:23am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1908 "2022-01-21T11:23:13Z")
## New app update (live: [2.26.9](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/)): > **Changelog:** > **1.** ADD: important notification about device sharing to timeline > [@\[APP\]\[Pro\] Eufy Security](https://community.homey.app/t/app-pro-eufy-security/44921/1900): > > Important! Eufy Security IOS 4.0.0 introduced Home-Management. Due to this change the device sharing with a extra account has changed. If you are a new user for the Homey app or you want to add a new device to Homey this might cause issues. At the current moment there’s no fix available yet. Work-around: Use a android device to share the devices to your extra account. For questions please ask them in this thread. ---
**Author:** ![Henrik\_Soegaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_soegaard/32/36503_2.png) [@Henrik\_Soegaard](https://community.homey.app/u/Henrik_Soegaard)\ **Post date:** [January 21, 2022, 3:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1909 "2022-01-21T15:56:00Z")
I get a flowcard\_not\_registerd now - worked fine this morning…? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 21, 2022, 4:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1910 "2022-01-21T16:00:15Z")
Hey @Henrik_Soegaard I need some more info for that. Can you share a diagnostic report? > More - apps - eufy security -settings wheel right top - send diagnostic report When you send that I would suggest restart the app ---
**Author:** ![FERRY\_Dekker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ferry_dekker/32/38770_2.png) [@FERRY\_Dekker](https://community.homey.app/u/FERRY_Dekker)\ **Post date:** [January 21, 2022, 5:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1911 "2022-01-21T17:33:58Z")
Is it possible That it is not only IOS That has problems. Cause my flows to set homebase en camera’s in away or home modus doesn’t to work anymore. Was still working this morning. On Android ---
**Author:** ![Henrik\_Soegaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_soegaard/32/36503_2.png) [@Henrik\_Soegaard](https://community.homey.app/u/Henrik_Soegaard)\ **Post date:** [January 21, 2022, 5:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1912 "2022-01-21T17:36:10Z")
Done. Seems a restart solved the issue 😁. Thanks ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 21, 2022, 5:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1913 "2022-01-21T17:36:48Z")
Super! [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=94) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=96)