# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 89
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 28, 2021, 10:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1774 "2021-12-28T22:29:37Z")
Can you send me another report? I’ll double check the settings. ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [December 28, 2021, 10:43pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1775 "2021-12-28T22:43:40Z")
Here we go 32fdb082-7dc7-47c0-9d03-56deff1ed628 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 28, 2021, 11:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1776 "2021-12-28T23:15:42Z")
Yeah all seems good except the timeouts. Homey cannot connect to the camera somehow. Only thing I can think of right now is to verify if Homey can reach those IP’s. You could try [netscan](https://homey.app/nl-nl/app/com.netscan/Net-Scan/) and see if Homey can find the IP As far as I can tell from the logs. The cameras are not in the same network. 😕 ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [December 29, 2021, 8:11am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1777 "2021-12-29T08:11:09Z")
Hi there. Definitely the Cams and Homey are in the same Network. Checked again. Everything is running smoothly with the Indoor Cams. Only the Solocams are not working. Homey is receiving all the values like last movement detection, temperature and battery status. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 29, 2021, 8:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1778 "2021-12-29T08:15:02Z")
Hey, The indoor cams are. Those are responding. The Solocams are giving timeouts. There’s nothing I can do from my end except telling that Homey can’t reach these ip’s: `192.168.1.58 / 192.168.1.152 / 192.168.1.188` The events are going via a different protocol and don’t need a internal connection. To control the camera you need a internal connection from Homey to each individual Solocam ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [December 29, 2021, 8:29am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1779 "2021-12-29T08:29:38Z")
It was definitely working last week after the 1st installation. Got my Homey before Christmas. The problems with the Solo Cams I have since the update of the app. This is the obly thing I can tell you. How I can proceed a Netscan? I‘m still new in the Homey world. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 29, 2021, 8:30am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1780 "2021-12-29T08:30:51Z")
Hey Send you a DM Let’s check what we can do 🙂 ---
**Author:** ![Stefan\_Lenders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stefan_lenders/32/10368_2.png) [@Stefan\_Lenders](https://community.homey.app/u/Stefan_Lenders)\ **Post date:** [December 30, 2021, 9:23am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1781 "2021-12-30T09:23:34Z")
Hi @martijnpoppen I replaced my doorbell with the Eufy wired 2k doorbell. The thing that doesn’t seem to work is turning the camera back on. From Homey turning the doorbell off (when we are outside) works. But turning it back on doesn’t seem to work. The IP in the app settings is correct. This works fine for my 2 eufy battery cam’s through the homebase. Though not for the doorbell Is this a known issue? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 30, 2021, 9:32am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1782 "2021-12-30T09:32:20Z")
Hey @Stefan_Lenders No not a known issue Can you do the following: - turn doorbell off - turn doorbell on - send me a diagnostic report > More - apps - Eufy Security - settings wheel right top - send diagnostic report ---
**Author:** ![Stefan\_Lenders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stefan_lenders/32/10368_2.png) [@Stefan\_Lenders](https://community.homey.app/u/Stefan_Lenders)\ **Post date:** [December 30, 2021, 9:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1783 "2021-12-30T09:39:29Z")
Sent: ffc87240-db94-4ec6-92f0-4a23333d927f ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 30, 2021, 10:08am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1784 "2021-12-30T10:08:38Z")
@Stefan_Lenders I don’t see any issues. Also the commands are sent properly. Can you describe what goes wrong? Or make a screencast or something 🙂 ---
**Author:** ![Yannick\_Eeckelaert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yannick_eeckelaert/32/35262_2.png) [@Yannick\_Eeckelaert](https://community.homey.app/u/Yannick_Eeckelaert)\ **Post date:** [December 31, 2021, 4:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1785 "2021-12-31T16:21:42Z")
Hi martijn, i Made a flow for the Flood light : [Shared Flow | Homey](https://homey.app/f/9hvihU) Bud in the eufy a it stays on home. Can you take a look? dd92e3fc-2cdf-4d96-8b6e-9c5df74168d9 The ip adres is local. But i Sint know of it is changt ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 31, 2021, 4:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1786 "2021-12-31T16:22:43Z")
Hey @Yannick_Eeckelaert Best to check in the app settings if the IP is a local IP ---
**Author:** ![Yannick\_Eeckelaert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yannick_eeckelaert/32/35262_2.png) [@Yannick\_Eeckelaert](https://community.homey.app/u/Yannick_Eeckelaert)\ **Post date:** [December 31, 2021, 4:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1787 "2021-12-31T16:29:49Z")
Local op adres is ok, i toggle the light ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 31, 2021, 4:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1788 "2021-12-31T16:30:36Z")
Make sure to refresh the official Eufy app. Because the change is niet visible directly Edit: you can also send me a report if you want ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 31, 2021, 4:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1789 "2021-12-31T16:37:48Z")
@Yannick_Eeckelaert theres a strange error. I would suggest to restart the app ---
**Author:** ![Yannick\_Eeckelaert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yannick_eeckelaert/32/35262_2.png) [@Yannick\_Eeckelaert](https://community.homey.app/u/Yannick_Eeckelaert)\ **Post date:** [December 31, 2021, 5:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1790 "2021-12-31T17:15:18Z")
Just restart the app nothing jet. Witch error? Wil cheque when i am home. With the home base it works fine. Met vriendelijke groet, Yannick Eeckelaert ---
**Author:** ![Yannick\_Eeckelaert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yannick_eeckelaert/32/35262_2.png) [@Yannick\_Eeckelaert](https://community.homey.app/u/Yannick_Eeckelaert)\ **Post date:** [December 31, 2021, 5:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1791 "2021-12-31T17:20:58Z")
Strange that Evvery Ting works fine buth the Security status. Met vriendelijke groet, Yannick Eeckelaert ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 31, 2021, 5:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1792 "2021-12-31T17:31:32Z")
I don’t see anything strange. Do the other Security modes work? ---
**Author:** ![Yannick\_Eeckelaert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yannick_eeckelaert/32/35262_2.png) [@Yannick\_Eeckelaert](https://community.homey.app/u/Yannick_Eeckelaert)\ **Post date:** [January 1, 2022, 9:07am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1793 "2022-01-01T09:07:57Z")
No non work, i wil try to delete the device en reinstall. IP adres is good. En fixed in modem. Met vriendelijke groet, Yannick Eeckelaert [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=88) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=90)