# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 88
**Author:** ![vyncke002](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vyncke002/32/2326_2.png) [@vyncke002](https://community.homey.app/u/vyncke002)\ **Post date:** [December 28, 2021, 2:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1754 "2021-12-28T14:12:37Z")
Thks removed the screenhsot ---
**Author:** ![vyncke002](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vyncke002/32/2326_2.png) [@vyncke002](https://community.homey.app/u/vyncke002)\ **Post date:** [December 28, 2021, 2:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1755 "2021-12-28T14:49:27Z")
blijf problemen hebben om de L40 toe te voegen heb al een factory reset gedaan van de L40 heb alle FAQ items gevolgd heb in de app settings de locale IP adressen gegeven als ik de web app gebruik met 2de account zie ik de L40 en kan ik connecteren en beeld zien in de Eufy app settings zie ik het juiste station\_ID (serienummer L40) er staat ook een actor\_id bij, bij de werkende floodligth cam 2 Pro staat dit niet. wat kan ik nog doen? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 28, 2021, 2:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1756 "2021-12-28T14:51:02Z")
@vyncke002 Please try to keep the conversation in English 🙂 You can send me a diagnostic report. I’ll have a look what’s going wrong. You can do that via: > More - Apps - Eufy Security - Settings wheel right top - send diagnostic report ---
**Author:** ![vyncke002](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vyncke002/32/2326_2.png) [@vyncke002](https://community.homey.app/u/vyncke002)\ **Post date:** [December 28, 2021, 2:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1757 "2021-12-28T14:58:45Z")
96061078-537a-442f-8f0e-69d4c2a1816d ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 28, 2021, 2:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1758 "2021-12-28T14:59:33Z")
@vyncke002 Thanks So looks like the L40 is not shared with your extra account. That’s what homey can’t find it. Make sure to share the L40. You see the L40 in the hubs list. because that’s a different API call. ---
**Author:** ![vyncke002](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vyncke002/32/2326_2.png) [@vyncke002](https://community.homey.app/u/vyncke002)\ **Post date:** [December 28, 2021, 3:02pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1759 "2021-12-28T15:02:36Z")
Would it help trying to set up a new sharing account and only share the l40 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 28, 2021, 3:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1760 "2021-12-28T15:29:51Z")
## New app update (live: [2.20.0](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/)): * * * **Changelog:** > - ADD: model T8123 to L40 cam @vyncke002 added T8123. I only had the T8122 for the L40 camera. Seems like you have a different model than I had in the app. You can install the update if you click on above link and hit the install button. Then you don’t have to wait for the auto-update. ---
**Author:** ![vyncke002](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vyncke002/32/2326_2.png) [@vyncke002](https://community.homey.app/u/vyncke002)\ **Post date:** [December 28, 2021, 3:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1761 "2021-12-28T15:41:54Z")
You are a rockstar! 🙏 ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [December 28, 2021, 8:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1762 "2021-12-28T20:42:03Z")
I have issues since the latest Update to set the Security Mode of the Solocams (E20/E40) and I even can’t switch them on/off anymore. Move alerts , Temperature etc. is transferred but I can’t change the Security Mode. For the indoor Cams it’’s still working properly. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 28, 2021, 8:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1763 "2021-12-28T20:48:19Z")
Hey @marko0703 Hmm strange probably due to the IP check on startup. Can you check the app settings and see if the IP adresses are set to a internal IP You can find that here: > More - apps - Eufy Security - config app ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [December 28, 2021, 9:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1764 "2021-12-28T21:00:07Z")
Done already. IP’s are correctly maintained. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 28, 2021, 9:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1765 "2021-12-28T21:01:16Z")
@marko0703 2 things you can do: - try a app restart - if it doesn’t work send me a diagnostic report You can do that via: > More - apps - Eufy Security - settings wheel right top - send diagnostic report ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [December 28, 2021, 9:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1766 "2021-12-28T21:07:23Z")
I have tried not working. Created the report. bc4cafbc-6030-4af9-bdc6-5a0fa92cbe8f ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 28, 2021, 9:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1767 "2021-12-28T21:33:38Z")
@marko0703 see a lot of time outs on the IP adresses can you check if they’re still the same? ![Screenshot_20211228-223229](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/0/707d78a0a28c18b4153acfd48a76652890057cd3.jpeg) ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [December 28, 2021, 9:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1768 "2021-12-28T21:48:29Z")
Should I assign fixed IP addresses to all of my cams. Would this help? ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [December 28, 2021, 9:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1769 "2021-12-28T21:56:05Z")
I deleted the 3 cams. Added again and now it shows strange IP adresses for the 3 Solo Cams starting with 79. etc? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 28, 2021, 9:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1770 "2021-12-28T21:58:47Z")
> [@marko0703](#): > > Should I assign fixed IP addresses to all of my cams. Would this help? Yes that’s the best option > [@marko0703](#): > > deleted the 3 cams. Added again and now it shows strange IP adresses for the 3 Solo Cams starting with 79. etc? Probably your public IP. That’s coming from Eufy. Make sure to put the fixed IP’s in the app ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [December 28, 2021, 10:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1771 "2021-12-28T22:22:22Z")
Can it be as well that the Security Mode can’t be changed with the 2nd User I have created? But why it’s working with the Indoor Cams? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 28, 2021, 10:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1772 "2021-12-28T22:24:09Z")
No it’s a issue with the IP adress. As showed in my image there are time outs. So somehow Homey cannot reach Them Maybe a good extra check. Are the camera’s in the same network as Homey? ---
**Author:** ![marko0703](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marko0703/32/48666_2.png) [@marko0703](https://community.homey.app/u/marko0703)\ **Post date:** [December 28, 2021, 10:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1773 "2021-12-28T22:27:52Z")
Yes, both in the same. As mentioned all Indoor Cams are still working properly. IP adress is matching for all 3 Solo Cams with the EufySecurity App and the IP showing in my Unifi Controller. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=87) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=89)