# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 57
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 19, 2021, 4:57am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1128 "2021-06-19T04:57:31Z")
@Ray_Godjord Nice that it works. In that case no need to send a report. 🙂 ---
**Author:** ![Ray\_Godjord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ray_godjord/32/36636_2.png) [@Ray\_Godjord](https://community.homey.app/u/Ray_Godjord)\ **Post date:** [June 19, 2021, 2:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1129 "2021-06-19T14:56:42Z")
Looks like I got the problem again. The app doesn’t work any more. Looks like it stops working when I actually need it (leaving home) New diagnostic report code: 4ecfa089-3f79-4c8a-aefa-e9fcea1a5419 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 19, 2021, 4:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1130 "2021-06-19T16:18:53Z")
Hey @Ray_Godjord I see a lot of errors on your Homebase. Seems like the IP is not reachable. I would suggest to make the IP fixed in your router and then add that IP to Eufy Homey. ---
**Author:** ![Ray\_Godjord](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ray_godjord/32/36636_2.png) [@Ray\_Godjord](https://community.homey.app/u/Ray_Godjord)\ **Post date:** [June 19, 2021, 4:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1131 "2021-06-19T16:25:43Z")
I thought so too. The ip to eufy is still the same though, according to eufy app. I am however unable to set static ip on the router atm. ---
**Author:** ![Richard\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_l/32/41389_2.png) [@Richard\_L](https://community.homey.app/u/Richard_L)\ **Post date:** [June 19, 2021, 6:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1132 "2021-06-19T18:54:22Z")
Hey Martijn, when I take the card alarm on on homebase nothing happens (on the test version 2.6.10). So what I want to do is when “algemene alarm gaat aan” on homebase activate alarm on Heimdall. But there is nothing happening. I get an message from Eufy that alarm is activated. ---
**Author:** ![Richard\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_l/32/41389_2.png) [@Richard\_L](https://community.homey.app/u/Richard_L)\ **Post date:** [June 19, 2021, 6:55pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1133 "2021-06-19T18:55:48Z")
This way is because the doorsensors are often open on Homey while they are closed in real (and in Eufy). ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 19, 2021, 10:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1134 "2021-06-19T22:04:50Z")
@Richard_L , Can you send an report after you had this trigger? I’ll take a look if i can find why this is not working. Most of the time it’s something related to notification settings. Let me know 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 20, 2021, 7:32am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1135 "2021-06-20T07:32:46Z")
@Ray_Godjord can you try to login again in the Homey Eufy app? Might be that your account is not validated ---
**Author:** ![Richard\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_l/32/41389_2.png) [@Richard\_L](https://community.homey.app/u/Richard_L)\ **Post date:** [June 20, 2021, 9:56am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1136 "2021-06-20T09:56:20Z")
Hi Martijn, do you mean debug or an other report? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 20, 2021, 10:26am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1137 "2021-06-20T10:26:01Z")
@Richard_L You can do that via: More → apps → eufy Security → settings wheel right top → send diagnostic report ---
**Author:** ![Richard\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_l/32/41389_2.png) [@Richard\_L](https://community.homey.app/u/Richard_L)\ **Post date:** [June 20, 2021, 11:16am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1138 "2021-06-20T11:16:05Z")
Hi , just send it. Do you need the id? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 20, 2021, 11:56am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1139 "2021-06-20T11:56:34Z")
@Richard_L Got the mail, so will check later today ---
**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\ **Post date:** [June 20, 2021, 4:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1140 "2021-06-20T16:07:16Z")
@martijnpoppen I just added your app to my dad’s Homey. Got him a keypad for fathersday. He already has the wireless doorbell. Now I try to let the general alarm sound when Heimdall’s alarm fires. I just can’t get it to work. Any special Eufy app settings I need? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 20, 2021, 5:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1141 "2021-06-20T17:23:31Z")
@2Be Can you share your flow? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 21, 2021, 11:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1142 "2021-06-21T11:46:21Z")
@Richard_L I updated the app. I saw some errors in your logs which I think caused it. can you test with version [2.6.11](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/) ---
**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\ **Post date:** [June 21, 2021, 12:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1143 "2021-06-21T12:45:59Z")
@martijnpoppen I remade the flow on my own Homey. [homey.app/f/OgNBKE](https://homey.app/f/OgNBKE) I also see this error. I am on test version. My dad is on production and didn’t get this error. My dad just got a spinning wheel at the action. ![IMG_2450.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/3/031721f254560da1824314e242de96e806d82667.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 21, 2021, 1:02pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1144 "2021-06-21T13:02:54Z")
@2Be hmm at the moment there’s no difference between test and live. Both are on 2.6.11. Can you share an report? You can do that via: More → apps → eufy Security → settings wheel right top → send diagnostic report ---
**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\ **Post date:** [June 21, 2021, 1:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1145 "2021-06-21T13:06:11Z")
Done: 0d6c9723-f432-4a04-b3af-c220af2ee3ff ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 21, 2021, 1:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1146 "2021-06-21T13:10:40Z")
Alright thanks! Will DM you to keep this thread clean 🙂 ---
**Author:** ![Richard\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_l/32/41389_2.png) [@Richard\_L](https://community.homey.app/u/Richard_L)\ **Post date:** [June 21, 2021, 6:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1147 "2021-06-21T18:01:20Z")
Hi Martijn, as always you solved it. Many thanks 😀 [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=56) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=58)