# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 55
**Author:** ![lukelinsj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukelinsj/32/34145_2.png) [@lukelinsj](https://community.homey.app/u/lukelinsj)\ **Post date:** [June 12, 2021, 5:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1088 "2021-06-12T17:05:34Z")
Just did! Thank you once again~ ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 13, 2021, 3:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1089 "2021-06-13T15:13:18Z")
> [@Heula](#): > > Now they are working again. 🤷🏽‍♂️ > > 73f69e7f-951b-4af3-abf7-f48df898cf94 Also in this report I don’t see any notifications from the Doorbell. It seems like Eufy is a bit slow last days. I see multiple people talking about it. So notifications are coming in very late. Right now this seems to work better. Can you check if that’s the case? > [@Heula](#): > > I tried to restart the homebase with a flow but that did not work. > Tried a few times but the Eufy was still reachable. I debugged it and it doesn’t work indeed. This did work when I made it. Somehow the command is rejected. Seems like this is updated with the Homebase. For now I disabled this functionality for the Homebase until I find the solution. About the notifications you mentioned in another thread those are fixed too in the release below. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 13, 2021, 3:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1090 "2021-06-13T15:13:33Z")
@lukelinsj Didn’t receive your report. Can you send it again? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 13, 2021, 3:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1091 "2021-06-13T15:14:51Z")
## New app update (test: [2.6.8](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/test)): * * * **Changes:** - FIX: double notifcations - FIX: disabled Homebase restart flowcard until fix is found CC: @Heula ---
**Author:** ![lukelinsj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukelinsj/32/34145_2.png) [@lukelinsj](https://community.homey.app/u/lukelinsj)\ **Post date:** [June 13, 2021, 4:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1092 "2021-06-13T16:01:18Z")
Just enabled the debug option and saved it once more. Unless there are steps I missed tt I’m unaware of? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 13, 2021, 7:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1093 "2021-06-13T19:40:47Z")
@lukelinsj Issue with Images should be fixed in the latest test version. I think the quickResponse are related to the slow reponses from last days. Can you try to send a quick response and if it doesn’t work send a diagnostic report after that. ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [June 14, 2021, 6:20am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1094 "2021-06-14T06:20:48Z")
Images are working fine now. Only one at a time. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 14, 2021, 9:07am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1095 "2021-06-14T09:07:54Z")
## New app update (live: [2.6.8](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security)): * * * **Changes:** - FIX: double notifcations - FIX: disabled Homebase restart flowcard until fix is found ---
**Author:** ![lukelinsj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukelinsj/32/34145_2.png) [@lukelinsj](https://community.homey.app/u/lukelinsj)\ **Post date:** [June 14, 2021, 12:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1096 "2021-06-14T12:33:29Z")
@martijnpoppen Just tried to trigger the custom response. Still not working, have sent you a report as well. On good news, images is working now. Thanks for looking into this again ---
**Author:** ![Glenn\_Dijkstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_dijkstra/32/17251_2.png) [@Glenn\_Dijkstra](https://community.homey.app/u/Glenn_Dijkstra)\ **Post date:** [June 14, 2021, 2:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1097 "2021-06-14T14:33:15Z")
I have sent you a report as well. Temperature updates, the other values don’t (and I really did get motion in the app). I logged in once again and I tried the experimental app. ![Screenshot_20210614-163210_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/c/acbc56eef4a3805a2e5c361d49abea9c9af987a9.jpeg) ![Screenshot_20210614-163335_EufySecurity](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/3/035c2f62999abf3c79f412eafe5f5b223bf40af8.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 14, 2021, 2:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1098 "2021-06-14T14:46:06Z")
@Glenn_Dijkstra Will take a look. Didn’t get your report. Can you send it via `More → Apps → Eufy Security → Settings wheel right top → Send diagnostic report ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 14, 2021, 2:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1099 "2021-06-14T14:48:46Z")
@Glenn_Dijkstra Ah I see you enabled reporting in the app settings. I already see what’s going wrong. Your Homebase is set to a public IP. This should be the internal IP of the Homebase. See FAQ Q4 [[APP] Eufy Security - #4 by martijnpoppen](https://community.homey.app/t/app-eufy-security/44921/4) ---
**Author:** ![Glenn\_Dijkstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_dijkstra/32/17251_2.png) [@Glenn\_Dijkstra](https://community.homey.app/u/Glenn_Dijkstra)\ **Post date:** [June 14, 2021, 3:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1100 "2021-06-14T15:19:06Z")
Ah, thanks! It did work for weeks, strange… Anyway, thanks! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 14, 2021, 3:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1101 "2021-06-14T15:54:01Z")
## New app update (live: [2.6.10](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security)): * * * **Changes:** - FIX: quickresponse Battery doorbell triggered the wrong command CC: @lukelinsj ---
**Author:** ![lukelinsj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukelinsj/32/34145_2.png) [@lukelinsj](https://community.homey.app/u/lukelinsj)\ **Post date:** [June 14, 2021, 3:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1102 "2021-06-14T15:56:46Z")
Working like a charm now ---
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [June 14, 2021, 6:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1103 "2021-06-14T18:16:30Z")
Hi why not see night motion pick a volue in homey app? ![Képernyőfotó 2021-06-14 - 20.14.12](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/3/7335d319650be97eeb95f44148e1040ae67f91d7.png) ![IMG_99132DDA040D-1](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/d/dd66dd8ceb34db089852432b68daf3c99b146d97.jpeg) it is a custom 1? because I make it… ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 14, 2021, 7:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1104 "2021-06-14T19:56:55Z")
Hey @Felho It’s not possible to retrieve the names you gave to the custom modes. So that’s why it’s called custom 1 to 3. You have to figure out which is what. Unfortunately that’s how it works In your case it is custom 1 ---
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [June 14, 2021, 9:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1105 "2021-06-14T21:16:04Z")
> [@martijnpoppen](#): > > It’s not possible to retrieve the names you gave to the custom modes. So that’s why it’s called custom 1 to 3. > > You have to figure out which is what. Unfortunately that’s how it works > > In your case it is custom 1 Ok thanks ---
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [June 15, 2021, 4:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1106 "2021-06-15T04:39:21Z")
one more, if I use this flow night time: [https://homey.app/en-us/flow/gEpYdE/](https://homey.app/en-us/flow/gEpYdE/) Work but not send picture. Only if I set when: person detected… Here is app settings: ![IMG_538AE97712F8-1](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/9/493afb138059cdf3bf7f2ce21ed68852a427ccfe.jpeg) the app recorded video but not send picture, I wrong somethings? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 15, 2021, 10:05am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1107 "2021-06-15T10:05:04Z")
@felho Make sure you set the notifcation mode to include thumbnail or full effect. Can you share the notification settings? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=54) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=56)