# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 54
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [June 9, 2021, 7:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1068 "2021-06-09T19:11:40Z")
Unfortunatly it is still not working. Even my doorbell doesn’t give an image now. Restarted the app and restarted homey but no joy. Do you need another diagnostic rapport? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 9, 2021, 7:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1069 "2021-06-09T19:29:56Z")
Yes please 🙂 EDIT: made an update to the test version @Heula > **[Eufy Security](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/)** > > Smart Home Simplified ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [June 9, 2021, 7:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1070 "2021-06-09T19:59:43Z")
Same issue with the update. 1e84b9ff-083c-4771-bb50-a360774d3c9e ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 9, 2021, 8:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1071 "2021-06-09T20:01:53Z")
🤦‍♂️ I didn’t activate the build. Can you try again? ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [June 10, 2021, 5:02am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1072 "2021-06-10T05:02:28Z")
Still nothing. Restarting the app did not work either. 🤷‍♂️ ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 10, 2021, 7:30am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1073 "2021-06-10T07:30:57Z")
@Heula Can you send another report? 😄 ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [June 10, 2021, 7:33am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1074 "2021-06-10T07:33:00Z")
fa182778-fb91-491d-9209-8f3f91968046 Good luck 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 10, 2021, 9:01am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1075 "2021-06-10T09:01:52Z")
@Heula fixed in [2.6.5](https://homey.app/a/com.eufylife.security/test/) ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [June 10, 2021, 10:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1076 "2021-06-10T10:15:25Z")
Thanks, it is working now. 👍 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 10, 2021, 3:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1077 "2021-06-10T15:04:25Z")
## New app update (live: [2.6.5](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security)): * * * **Changes:** - NEW: Add Outdoor Cam - NEW: Add Outdoor Cam Pro - FIX: decrease timeout quickresponse - FIX: images not updating on EufyCam 2C ---
**Author:** ![Patrick-W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick-w/32/22606_2.png) [@Patrick-W](https://community.homey.app/u/Patrick-W)\ **Post date:** [June 11, 2021, 11:28am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1078 "2021-06-11T11:28:39Z")
Hi Martijn, Is updating the mode from the keypad supported? Right now it’s working partially. I can change the mode to ‘custom’ / ‘home’ and it’s status will be updated on homey too, which works awesome ! However when setting the mode to ‘away’ (arming the alarm) the status won’t be updated unfortunately… Can I PM you to send a video demonstrating the issue ? Regards, Patrick ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 11, 2021, 11:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1079 "2021-06-11T11:39:45Z")
Hey @Patrick-W , Yeah sure you can send me a DM. Happy to help you out with this. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 11, 2021, 2:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1080 "2021-06-11T14:39:08Z")
## New app update (live: [2.6.7](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security)): * * * **Changes:** - FIX: issue where Homebase - Away mode was not updated ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [June 12, 2021, 6:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1081 "2021-06-12T06:15:32Z")
Images are still not always working. It seems hit or miss. Now my wireless doorbell gives no image and my 2c pro cam does. I have setup telegram to receive those images and that is how I see it. 9c412a43-d193-4772-b847-6aafd09948fe ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 12, 2021, 6:57am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1082 "2021-06-12T06:57:20Z")
Hey @Heula , In the diagnostic report I only see 1 notification from the Eufy cam 2c Can you try to trigger some movement and after that sent me a diagnostic report? Dont restart in the meantime it Will clean the logs ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [June 12, 2021, 9:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1083 "2021-06-12T09:50:17Z")
Now they are working again. 🤷🏽‍♂️ 73f69e7f-951b-4af3-abf7-f48df898cf94 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 12, 2021, 9:57am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1084 "2021-06-12T09:57:31Z")
Will check! ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [June 12, 2021, 10:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1085 "2021-06-12T10:46:56Z")
I tried to restart the homebase with a flow but that did not work. Tried a few times but the Eufy was still reachable. ---
**Author:** ![lukelinsj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukelinsj/32/34145_2.png) [@lukelinsj](https://community.homey.app/u/lukelinsj)\ **Post date:** [June 12, 2021, 4:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1086 "2021-06-12T16:22:11Z")
Hi Martijn, the new updates seem to be causing issues with images and custom response. Unable to see images captured by the wireless doorbell and unable to send response on doorbell pressed trigger too. I have checked against the homebase ip address and it matches. A flow test also didn’t surface any issues, but I don’t hear any custom response from the doorbell. Thank you for looking into it 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 12, 2021, 4:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/1087 "2021-06-12T16:53:03Z")
Hey @lukelinsj Can you send a diagnostic report? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=53) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=55)