# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 435
**Author:** ![Bluesy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bluesy/32/13281_2.png) [@Bluesy](https://community.homey.app/u/Bluesy)\ **Post date:** [May 16, 2026, 5:48am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8804 "2026-05-16T05:48:00Z")
I have an S380, and selects the homebase 3. On my Mac and I can’t get past the login in screen, on my phone I can get to the security question during login. But I can’t get to the point where I actually gets the devices into Homey. Is there a know browser problem or something else to be aware of? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 16, 2026, 8:52am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8805 "2026-05-16T08:52:05Z")
@Bluesy please send diagnostic report after reproducing the issue ---
**Author:** ![Christian\_Kubel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christian_kubel/32/128924_2.png) [@Christian\_Kubel](https://community.homey.app/u/Christian_Kubel)\ **Post date:** [May 16, 2026, 12:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8806 "2026-05-16T12:23:33Z")
I have a Eufy S330 doorbell on a Homebase 3. When I try to integrate face recognition into my flows, the recognized person is not properly updated. For hours/days the response in Homey is always the same person when I press the doorbell, even though the Eufy app properly recognized the person. Any suggestion how to fix this? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 16, 2026, 5:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8807 "2026-05-16T17:16:06Z")
@Christian_Kubel please send a diagnostic report after you had a face recognition ---
**Author:** ![Christian\_Kubel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christian_kubel/32/128924_2.png) [@Christian\_Kubel](https://community.homey.app/u/Christian_Kubel)\ **Post date:** [May 17, 2026, 10:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8808 "2026-05-17T10:15:30Z")
This is the only thing in my diagnostic report: cd1f6280-90c5-41df-bd77-536cc1020637 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 17, 2026, 11:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8809 "2026-05-17T11:13:14Z")
@Christian_Kubel I don’t see anything related to a detection in the report. Please make sure to immediately send a report after recognition. Reports are capped of by Homey ---
**Author:** ![Jeroen\_Reijling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_reijling/32/12749_2.png) [@Jeroen\_Reijling](https://community.homey.app/u/Jeroen_Reijling)\ **Post date:** [May 17, 2026, 12:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8810 "2026-05-17T12:10:48Z")
Any timeline for the HomeBase Professional S1? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 17, 2026, 1:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8811 "2026-05-17T13:26:58Z")
@Jeroen_Reijling see [[APP][Pro] Eufy Security - #5 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey-info) ---
**Author:** ![Raptorial](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/raptorial/32/123371_2.png) [@Raptorial](https://community.homey.app/u/Raptorial)\ **Post date:** [May 18, 2026, 9:49am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8812 "2026-05-18T09:49:58Z")
Hey @martijnpoppen Thank you for all the great work. My Doorbell 2k went to the heavens and I wanted to replce it. Locally it is no longer sold so I had to switch to the newer C31. I’ve looked up what has been posted about the C31 doorbell and saw you were waiting for a new SDK. Is this still the case? Thanks in advance! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 18, 2026, 1:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8813 "2026-05-18T13:24:20Z")
Hi @Raptorial The C31 is supported 🙂 ---
**Author:** ![Raptorial](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/raptorial/32/123371_2.png) [@Raptorial](https://community.homey.app/u/Raptorial)\ **Post date:** [May 18, 2026, 2:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8814 "2026-05-18T14:41:56Z")
My apologies, I didn’t spot it in the list and assumed it wasn’t. Got it connected immediately. ---
**Author:** ![Chanel65](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chanel65/32/16973_2.png) [@Chanel65](https://community.homey.app/u/Chanel65)\ **Post date:** [May 18, 2026, 5:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8815 "2026-05-18T17:31:08Z")
Hi @martijnpoppen Suddenly all my eufy cameras stopped showing the events on the dashboards, and when looking at the events on the cameras in Homey eufy app it’s just a black picture. In official eufy app there is a picture. Tested restart app and restart of Homey. Can you see what’s wrong? Homey Pro 13.1.5 Eufy app 3.41.4 Cameras: 3x S340, 1x E340, 2x S330 All on HB3 Diagnostics report 561577b5-088e-4dc9-b4a1-af95655bce64 Thanks in advance! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 18, 2026, 6:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8816 "2026-05-18T18:08:01Z")
@Chanel65 I don’t see anything wrong Can you try to repair the device? ---
**Author:** ![Christian\_Kubel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christian_kubel/32/128924_2.png) [@Christian\_Kubel](https://community.homey.app/u/Christian_Kubel)\ **Post date:** [May 18, 2026, 6:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8817 "2026-05-18T18:39:08Z")
Here is the code directly after ringing the doorbell. However, no person was recognized. 782eb482-8458-445c-ba47-3a35cd630a8a ---
**Author:** ![Chanel65](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chanel65/32/16973_2.png) [@Chanel65](https://community.homey.app/u/Chanel65)\ **Post date:** [May 18, 2026, 6:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8818 "2026-05-18T18:48:23Z")
Repaired the camera, restarted the eufy app and triggered a motion detection. No picture shows on the camera. New diagnostic report after triggered motion detection a007c0e4-911d-4d34-9f41-407e100a0c38 Can you see something now? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 18, 2026, 7:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8820 "2026-05-18T19:46:48Z")
@Chanel65 sorry was mixing up 2 threads and the same time. Will check again ! ---
**Author:** ![Chanel65](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chanel65/32/16973_2.png) [@Chanel65](https://community.homey.app/u/Chanel65)\ **Post date:** [May 18, 2026, 7:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8821 "2026-05-18T19:49:17Z")
No worries, glad you take the time to check it out. 🙂 Yes, it was when I triggered motion on the S340 and I can see it shows the motion icon in Homey. But no picture. ---
**Author:** ![Chanel65](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chanel65/32/16973_2.png) [@Chanel65](https://community.homey.app/u/Chanel65)\ **Post date:** [May 21, 2026, 6:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8822 "2026-05-21T18:19:12Z")
Hi @martijnpoppen Have you had time to look at my diagnostics report? I have also tried with updating Homey to 13.2.0, still no image from the events. I can see that the tablets try to show something, but it just a black image. My Imou cameras works via ONVIF so the tablets can still show images. Sorry for taking your time, I’m stuck with no clue what to do. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 21, 2026, 6:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8823 "2026-05-21T18:49:09Z")
@Chanel65 not yet will try tomorrow, busy days at the office 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 21, 2026, 6:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8824 "2026-05-21T18:53:17Z")
@Chanel65 just checked but the report looks correct… Can you trigger it again and send a new one? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=434) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=436)