# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 425
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 20, 2026, 8:19am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8601 "2026-02-20T08:19:16Z")
@Roger_Gorissen i think that’s just a updated thumbnail image. So the image you see when you open the Eufy app on your phone and it shows the last image on the camera. ---
**Author:** ![Roger\_Gorissen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roger_gorissen/32/9534_2.png) [@Roger\_Gorissen](https://community.homey.app/u/Roger_Gorissen)\ **Post date:** [February 20, 2026, 9:52am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8602 "2026-02-20T09:52:27Z")
What surprises me is that the image appears when I change the status of the Homebase 3 using your Homey Eufy app. I don’t see the relation between a change of the status and appearing of an image. What originates the appearance of the image? And better: what can I do to prevent this? Verzonden vanuit [Outlook voor iOS](https://aka.ms/o0ukef) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 20, 2026, 11:07am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8603 "2026-02-20T11:07:39Z")
@Roger_Gorissen I just explained where it originates from in my previous post. The status change triggers a lot of updates within eufy. All camera status and everything updates when you do a status change. That’s just how eufy works You can’t prevent it, but maybe you can explain why this would be an issue ? ---
**Author:** ![Chanel65](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chanel65/32/16973_2.png) [@Chanel65](https://community.homey.app/u/Chanel65)\ **Post date:** [February 20, 2026, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8604 "2026-02-20T15:28:30Z")
Hi Anyone else having issues with eufy camera showing motion triggering in Homey eufy app, but not in eufy app the same time? It does not reset itself, app needs to be restarted or motion needs to be triggered again, then it works until next time it “ghosts”. Has happened muliple times last day, and on multiple cameras. It has been working perfectly for a very long time until now. Issue on both my two Solocam S340 and my Video Doorbel E340, but not on my two eufyCam s330. All connected to the same HB3. It’s a HP2023 with fw 12.11.0 and eufy app 3.41.2. Thankful for any suggestions or help as it triggers lights, but does not turn them off anymore. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 20, 2026, 4:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8605 "2026-02-20T16:53:38Z")
@Chanel65 Please provide a diagnostic report. After reproducing the issue the way events are handled is changed since the last update to make the app a bit better memory wise: [[APP][Pro] Eufy Security - #8595 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/8595) ---
**Author:** ![Chanel65](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chanel65/32/16973_2.png) [@Chanel65](https://community.homey.app/u/Chanel65)\ **Post date:** [February 20, 2026, 5:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8606 "2026-02-20T17:07:52Z")
Thanks Martijn, will do that. But since it’s intermittent, I can’t reproduce it myself so I have to wait until it happens. Really appreciate all the work you put into this app! ---
**Author:** ![Chanel65](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chanel65/32/16973_2.png) [@Chanel65](https://community.homey.app/u/Chanel65)\ **Post date:** [February 20, 2026, 6:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8607 "2026-02-20T18:22:17Z")
Hi Martijn, It happend on one camera at 19:00. Report; af5cb327-c7f3-4bdf-8645-46825a22cbc8 Thanks for your help! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 20, 2026, 7:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8608 "2026-02-20T19:05:22Z")
@Chanel65 checked both reports Which camera is going wrong? ---
**Author:** ![Chanel65](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chanel65/32/16973_2.png) [@Chanel65](https://community.homey.app/u/Chanel65)\ **Post date:** [February 20, 2026, 7:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8609 "2026-02-20T19:06:37Z")
Hi @martijnpoppen It happend again, but on two cameras at once. One on the frontside and one on the backside of the house. 5e2ad340-39da-4bf8-b5b0-030b731cf178 ---
**Author:** ![Chanel65](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chanel65/32/16973_2.png) [@Chanel65](https://community.homey.app/u/Chanel65)\ **Post date:** [February 20, 2026, 7:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8610 "2026-02-20T19:10:15Z")
@martijnpoppen Sorry, missed your question. It was Kamera baksidan in the first report, and the same + Dörrklockan in the second report. Thanks for looking into this on a Friday evening! ---
**Author:** ![Chanel65](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chanel65/32/16973_2.png) [@Chanel65](https://community.homey.app/u/Chanel65)\ **Post date:** [February 20, 2026, 9:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8611 "2026-02-20T21:20:12Z")
Hi @martijnpoppen Even turning camera on or off triggers motion detections, this report is for turning off Dörrklockan but it’s the same for all my eufy cameras. a3758378-7821-4342-81ae-a942b0602ed9 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 20, 2026, 11:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8612 "2026-02-20T23:13:28Z")
@Chanel65 will check ! This sounds a bit the same as @Roger_Gorissen is experiencing [[APP][Pro] Eufy Security - #8602 by Roger\_Gorissen](https://community.homey.app/t/app-pro-eufy-security/44921/8602) ---
**Author:** ![Steffen\_Schmitt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steffen_schmitt/32/165968_2.png) [@Steffen\_Schmitt](https://community.homey.app/u/Steffen_Schmitt)\ **Post date:** [February 21, 2026, 7:02pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8613 "2026-02-21T19:02:51Z")
Hello, same problem here, two Eufy cams showing up motion detection since yesterday 19:22. (S220, 3C). (63342e0c-dcaf-4c29-b7e8-437a09bf2e74) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 21, 2026, 10:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8614 "2026-02-21T22:20:12Z")
@Steffen_Schmitt thanks as mentioned above I’m checking it ---
**Author:** ![Roger\_Gorissen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roger_gorissen/32/9534_2.png) [@Roger\_Gorissen](https://community.homey.app/u/Roger_Gorissen)\ **Post date:** [February 21, 2026, 10:44pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8615 "2026-02-21T22:44:29Z")
> [@martijnpoppen](#): > > I just explained where it originates from in my previous post. Ah, in that way. I understand it now. But still, it’s not what I expect to happen, despite the cause. > [@martijnpoppen](#): > > The status change triggers a lot of updates within eufy. All camera status and everything updates when you do a status change. That’s just how eufy work Can’t imagine Eufy gets a trigger to pretend a motion has been detected. I’m quite sure that’s not how Eufy works. > [@martijnpoppen](#): > > You can’t prevent it, but maybe you can explain why this would be an issue ? It’s an issue because I get a message from my Homey someone is seen at my front door with a non relevant image. Not once, sometimes a few times a day. And when I get such a message at 23:00 hours, I really don’t like it. That’s not how it’s supposed to work. Your app didn’t have this behavior until a few months ago, not just till a recent update. I’m almost glad I’m not the only one experiencing this. I’m sure you find a cause and a solution quick. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 22, 2026, 8:02am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8616 "2026-02-22T08:02:14Z")
> [@Roger\_Gorissen](#): > > I’m quite sure that’s not how Eufy works. > > … > > I really don’t like it. That’s not how it’s supposed to work. If you know how it works; Feel free to create a PR 😉 > [@Roger\_Gorissen](#): > > I’m sure you find a cause and a solution quick. Yes already mentioned. Working on it… ---
**Author:** ![WS95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ws95/32/79458_2.png) [@WS95](https://community.homey.app/u/WS95)\ **Post date:** [February 22, 2026, 8:21am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8617 "2026-02-22T08:21:05Z")
I’m experiencing the same issue, where the motion alarm triggers randomly (and not in correspondence with Eufy app). An additional piece of information is that this alarm never turns off, in contrast to ‘normal’ alarms that are visible in Eufy app as well. This would keep sections ‘active’. Having a card ‘stop motion alarm’ would provide a temp solution, though not for the problem of getting random alerts in the first place. Thought it might be relevant. Good luck Martijn, thanks for all the effort for this app. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 22, 2026, 10:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8618 "2026-02-22T10:46:02Z")
@WS95 thanks, Can you confirm it’s the same as this? [[APP][Pro] Eufy Security - #8604 by Chanel65](https://community.homey.app/t/app-pro-eufy-security/44921/8604) ---
**Author:** ![Eivind\_Berntsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eivind_berntsen/32/120985_2.png) [@Eivind\_Berntsen](https://community.homey.app/u/Eivind_Berntsen)\ **Post date:** [February 22, 2026, 5:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8619 "2026-02-22T17:20:00Z")
Hello, I have made a second account and have successfully been able to add the HomeBase 3 to Homey, but when I try to add my cameras I get the error that says “no device found” and that I should log in with my second account. I have turned off 2FA and made sure I have both shared all the devices and the home with my second Eufy account. Got any tips to fix this problem? This is my report. 948D8F49 Btw, the cameras are the E40s. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 22, 2026, 6:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8620 "2026-02-22T18:09:17Z")
Hi @Eivind_Berntsen Please send a diagnostic report. The one you sent is for homey employees See how to: [[APP][Pro] Eufy Security - #2 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/2) [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=424) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=426)