# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 424
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 16, 2026, 9:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8581 "2026-02-16T21:48:56Z")
@Gary_White your account refuses the notifications Please try to create another account and use that ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 17, 2026, 10:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8582 "2026-02-17T22:09:12Z")
@Roger_Gorissen sorry missed you post 1. This might be that only on a detection the image gets updated not on doorbell press. Can you check the test version of the app? 2. Yes homey downloads the thumbnail images of the camera. However this is only when the thumbnail updates. When that is depends on eufy ---
**Author:** ![Valentino46](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/valentino46/32/84561_2.png) [@Valentino46](https://community.homey.app/u/Valentino46)\ **Post date:** [February 18, 2026, 12:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8583 "2026-02-18T12:09:03Z")
Hi I need some help please, My Eufy doorbell is working fine in the Eufy app however I have lost connection to my Eufy doorbell within the Homey app, when I try and log back in or repair my device I get the following message with User, password, & region are correct: I have deleted the device and tried to add new but still get the same message: [![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/b/1b1400fcb6a067aae0920311f1b49df4bfaa5919.png)](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/b/1b1400fcb6a067aae0920311f1b49df4bfaa5919.png "image") ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 18, 2026, 1:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8584 "2026-02-18T13:10:45Z")
@Valentino46 please send a diagnostic report after reproducing the issue. ---
**Author:** ![Roger\_Gorissen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roger_gorissen/32/9534_2.png) [@Roger\_Gorissen](https://community.homey.app/u/Roger_Gorissen)\ **Post date:** [February 18, 2026, 1:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8585 "2026-02-18T13:25:15Z")
> [@martijnpoppen](#): > > - This might be that only on a detection the image gets updated not on doorbell press. Can you check the test version of the app? Interesting. But this happens with every image, detection and doorbell press. Every image is the previous one. To be sure I will pay extra notice and get back about it. I’m using the experimental version of the app. > [@martijnpoppen](#): > > - Yes homey downloads the thumbnail images of the camera. However this is only when the thumbnail updates. When that is depends on eufy But I see the images completely random. All of a sudden an image appears with the message that someone is noticed at the front door. As if a flow is triggered. But no one is at the front door… ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 18, 2026, 1:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8586 "2026-02-18T13:42:36Z")
@Roger_Gorissen and you don’t have motion detection enabled? can you check the timeline of the device to see what happens? ---
**Author:** ![Valentino46](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/valentino46/32/84561_2.png) [@Valentino46](https://community.homey.app/u/Valentino46)\ **Post date:** [February 18, 2026, 1:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8587 "2026-02-18T13:47:35Z")
233157d7-d17a-4443-85ac-f9f096e62b66 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 18, 2026, 1:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8588 "2026-02-18T13:48:54Z")
@Valentino46 this is what i see: ```auto code: 100023, msg: 'Password entered wrong many times, please try again tomorrow', data: undefined ``` So conclusion is that the password was not correct ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 18, 2026, 2:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8589 "2026-02-18T14:17:25Z")
## New app update (🟧 TEST: [3.41.2](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1** : NEW: rewrite of event handling > **2** : NEW: update battery / temp / motionsensor / contactsensor without push notifications > **3** : NEW: improved performance (reduce event listeners) > **4** : NEW: improved snapshots. Better performance & reliability & added snapshots error handling and time out (@sharkys) > > **FIXES:** > **1** : FIX: Door sensor was not updating anymore > **2** : FIX: motion sensor triggers, got corrupted after 3.40.0 > **3** : FIX: C30/C31 add security mode toggle > **4** : FIX: motion sensor reset value > **5** : FIX: snapshots not updating > **6** : FIX: enhance event image speed > **7** : FIX: Floodlight E340 RTSP enable * * * 💥 If you find any **issues** , send a **diagnostic report** > ⚠ Note: Before sending a report make sure to reproduce the issue so the issue will be visible in the report > > 1. 📱 Via **Homey Mobile app:** > More - apps - Eufy Security - settings wheel right top - send diagnostic report (add your email to the description) > > 2. 💻 Via **Homey Webapp:** > Settings wheel bottom left - Select Eufy Security - Click on send diagnostic report (add your email to the description) * * * > You can install this version by clicking the link (version number) above and press install > > ⏪ **Don’t want to be part of a test version?** Install the live version → [https://homey.app/a/com.eufylife.security/](https://homey.app/a/com.eufylife.security/) * * * ## Looking for new device support? See [[APP][Pro] Eufy Security - #5 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/5) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 18, 2026, 2:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8590 "2026-02-18T14:17:36Z")
@Arjo_de_Bruin see fix for the snapshots 👆 ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [February 18, 2026, 8:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8591 "2026-02-18T20:48:36Z")
Hello @martijnpoppen I have two Eufy C220 cams. One I can Turn On and Off by Your app but second one show error - Property name is not valid. Also on second I can’t choose Live View in first tab options. Do You have any idea what is going on? It is weird tu camera that works has T8W11P50240468B4 and 6.3.1.0 system version (25.11.22) Cam that does not work - T8W11T3025240B9F 2.0.8.1 system version (without date) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 18, 2026, 10:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8592 "2026-02-18T22:23:33Z")
@Lukasz_Kostek there are still known issues for the c220 which have not been resolved yet ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [February 19, 2026, 10:12am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8593 "2026-02-19T10:12:30Z")
Probably a very stupid question, but I can’t seem to find the solution. I’ve activated RTSP (NAS) for one of my Eufy cams, but it gives me a URL + username + password. Where do I enter this in Homey to make the live video feed work? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 19, 2026, 12:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8594 "2026-02-19T12:45:05Z")
@Daan_Dagevos homey automaticall finds that url when you did that. if it’s not showing try a restart of the eufy app in homey ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 19, 2026, 12:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8595 "2026-02-19T12:47:43Z")
## New app update (🟩 LIVE: [3.41.2](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **NEW:** > **1** : NEW: rewrite of event handling > **2** : NEW: update battery / temp / motionsensor / contactsensor without push notifications > **3** : NEW: improved performance (reduce event listeners) > **4** : NEW: improved snapshots. Better performance & reliability & added snapshots error handling and time out (@sharkys) > > **FIXES:** > **1** : FIX: Door sensor was not updating anymore > **2** : FIX: motion sensor triggers, got corrupted after 3.40.0 > **3** : FIX: C30/C31 add security mode toggle > **4** : FIX: motion sensor reset value > **5** : FIX: snapshots not updating > **6** : FIX: enhance event image speed > **7** : FIX: Floodlight E340 RTSP enable * * * 💥 If you find any **issues** , send a **diagnostic report** > ⚠ Note: Before sending a report make sure to reproduce the issue so the issue will be visible in the report > > 1. 📱 Via **Homey Mobile app:** > More - apps - Eufy Security - settings wheel right top - send diagnostic report (add your email to the description) > > 2. 💻 Via **Homey Webapp:** > Settings wheel bottom left - Select Eufy Security - Click on send diagnostic report (add your email to the description) * * * > You can install this version by clicking the link (version number) above and press install > > ⏪ **Don’t want to be part of a test version?** Install the live version → [https://homey.app/a/com.eufylife.security/](https://homey.app/a/com.eufylife.security/) * * * ## Looking for new device support? See [[APP][Pro] Eufy Security - #5 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/5) ---
**Author:** ![bja86](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bja86/32/121492_2.png) [@bja86](https://community.homey.app/u/bja86)\ **Post date:** [February 19, 2026, 2:57pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8596 "2026-02-19T14:57:42Z")
Just setup a Homey Pro Mini and trying to setup the Eufy connection utilizing this app. All devices show up, but get no camera feed or access, everything just shows offline when it’s not. 5179d549-aa7e-481c-92b0-17318a75a7fb ---
**Author:** ![mattrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mattrix/32/17475_2.png) [@mattrix](https://community.homey.app/u/mattrix)\ **Post date:** [February 19, 2026, 5:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8597 "2026-02-19T17:08:58Z")
![1000014034](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/f/dffe2e4d42a00cc16476be7c152a74bf6ca3bdd1.jpeg) I guess everyone has the same problem. (Eufy indoor 2k) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 19, 2026, 5:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8598 "2026-02-19T17:21:07Z")
@mattrix same problem as who? Please explain the problem and what you did and send a diagnostic report This is not really helpful ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 19, 2026, 5:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8599 "2026-02-19T17:23:00Z")
@bja86 connection looks good and everything is setup. please read the following: FAQ Q3 & FAQ Q14 & FAQ Q17 [[APP][Pro] Eufy Security - #4 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/4) and: [[APP][Pro] Eufy Security - #3 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/3) ---
**Author:** ![Roger\_Gorissen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roger_gorissen/32/9534_2.png) [@Roger\_Gorissen](https://community.homey.app/u/Roger_Gorissen)\ **Post date:** [February 20, 2026, 7:35am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8600 "2026-02-20T07:35:24Z")
> [@martijnpoppen](#): > > and you don’t have motion detection enabled? can you check the timeline of the device to see what happens? You mean in the Eufy app? My settings are: Receive mobile notification when: Ring around the doorbell Motion detection Is it better to disable the last one? Besides, I notice that I het a notification from the Homey app when I change the setting in the Homebase to Custom 1, at 23:00 f.e. With the laste image. What can cause that? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=423) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=425)