# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 422
**Author:** ![Damian\_Surma](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/damian_surma/32/48817_2.png) [@Damian\_Surma](https://community.homey.app/u/Damian_Surma)\ **Post date:** [February 6, 2026, 9:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8541 "2026-02-06T21:34:38Z")
Unfortunately, I’m getting this error when trying to take a photo. Everything is configured in Q1, Q3, and Q14. The doorbell is communicating fine since notifications are showing up in the ‘Devices’ tab. Is there anything else I should check or change? ![Zrzut ekranu 2026-02-06 222241](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/4/04fd80b66b6a5a8c93003b17bdef5fc395917084.png) ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [February 7, 2026, 8:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8542 "2026-02-07T08:15:57Z")
I am on test version :). ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2026, 9:56am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8543 "2026-02-07T09:56:02Z")
@Damian_Surma which Homebase do you have? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2026, 9:57am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8544 "2026-02-07T09:57:23Z")
@Jiri_Pech I have no clue what’s causing this. These cards should be there. The card you are referring to are not even allowed to be removed and never saw this happen Would be nice if you can try the local setup ---
**Author:** ![Damian\_Surma](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/damian_surma/32/48817_2.png) [@Damian\_Surma](https://community.homey.app/u/Damian_Surma)\ **Post date:** [February 7, 2026, 9:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8545 "2026-02-07T21:49:04Z")
I am not using a Homebase; the doorbell is connected directly to my Eufy account via Wi-Fi. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 8, 2026, 6:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8546 "2026-02-08T06:13:11Z")
@Damian_Surma at the moment it’s not possible for these new doorbells to make snapshots without a Homebase The stream can’t be parsed ---
**Author:** ![Damian\_Surma](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/damian_surma/32/48817_2.png) [@Damian\_Surma](https://community.homey.app/u/Damian_Surma)\ **Post date:** [February 8, 2026, 3:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8547 "2026-02-08T15:49:03Z")
Is it the same with the cameras? Do they also require a HomeBase? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 8, 2026, 4:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8548 "2026-02-08T16:01:41Z")
@Damian_Surma the stand alone cameras seems to work. It is mainly the standalone battery doorbells which have issues ---
**Author:** ![Arjo\_de\_Bruin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjo_de_bruin/32/16667_2.png) [@Arjo\_de\_Bruin](https://community.homey.app/u/Arjo_de_Bruin)\ **Post date:** [February 9, 2026, 2:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8549 "2026-02-09T14:31:14Z")
Hi Martijn, I don’t know what has changed, but only the “event” snapshots are still coming through. The other snapshots just show the standard Eufy image. Do you have any tips? I’ve already restarted the application once. Kind regards, Arjo ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 9, 2026, 3:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8550 "2026-02-09T15:30:09Z")
@Arjo_de_Bruin this is a English topic Please edit and translate your post ---
**Author:** ![Arjo\_de\_Bruin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjo_de_bruin/32/16667_2.png) [@Arjo\_de\_Bruin](https://community.homey.app/u/Arjo_de_Bruin)\ **Post date:** [February 9, 2026, 3:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8551 "2026-02-09T15:54:19Z")
Again in English! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 9, 2026, 4:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8552 "2026-02-09T16:20:55Z")
@Arjo_de_Bruin which eufy homey app version, which homey, which camera, which Homebase? ---
**Author:** ![Arjo\_de\_Bruin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjo_de_bruin/32/16667_2.png) [@Arjo\_de\_Bruin](https://community.homey.app/u/Arjo_de_Bruin)\ **Post date:** [February 9, 2026, 5:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8553 "2026-02-09T17:13:16Z")
Hi Martijn, Eufy Homey app v3.39.8 Homey Pro 2023 (v12.9.0) Solo cam S340 (multiple) v3.3.0.0 Home Base 3 , S380 v3.7.6.8 Hope this helps Met vriendelijke groet, Arjo de Bruin ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 9, 2026, 6:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8554 "2026-02-09T18:30:18Z")
@Arjo_de_Bruin So if i understand correctly, only event image work, but snapshot doesnt? Can you make sure to check [FAQ Q14](https://community.homey.app/t/app-pro-eufy-security/44921/4) and read [Image and Video Features](https://community.homey.app/t/app-pro-eufy-security/44921/3#p-206749-image-and-video-features-1) ---
**Author:** ![Arjo\_de\_Bruin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjo_de_bruin/32/16667_2.png) [@Arjo\_de\_Bruin](https://community.homey.app/u/Arjo_de_Bruin)\ **Post date:** [February 10, 2026, 7:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8555 "2026-02-10T07:50:38Z")
Hi Martijn, Yes, that is correct. And yes I use the ‘take snapshot’ feature. ![image0.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/6/36c9e8adae5313f295f7b102117ad848e52da8fd.jpeg) ![image1.jpeg](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/d/fd06606b369f3827f81236356ceb695420c0318f.jpeg) I made an extra test flow, see the result. Met vriendelijke groet, Arjo de Bruin ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 10, 2026, 9:17am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8556 "2026-02-10T09:17:18Z")
@Arjo_de_Bruin can you try the test version? [[APP][Pro] Eufy Security - #8493 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/8493) ---
**Author:** ![Arjo\_de\_Bruin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjo_de_bruin/32/16667_2.png) [@Arjo\_de\_Bruin](https://community.homey.app/u/Arjo_de_Bruin)\ **Post date:** [February 10, 2026, 11:38am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8557 "2026-02-10T11:38:28Z")
Hi Martijn, I installed the new version, this doesn’t make any difference. Still same picture Met vriendelijke groet, Arjo de Bruin ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 10, 2026, 12:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8558 "2026-02-10T12:28:34Z")
@Arjo_de_Bruin do you have more camera’s or only this one. And if you have more do those work with snapshots? ---
**Author:** ![Arjo\_de\_Bruin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjo_de_bruin/32/16667_2.png) [@Arjo\_de\_Bruin](https://community.homey.app/u/Arjo_de_Bruin)\ **Post date:** [February 10, 2026, 5:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8559 "2026-02-10T17:47:09Z")
I have more cameras, but it looks like the snapshot is failing now with the ‘new’ app version? 2e7e1706-9070-4cf2-beab-0f0daf3d892c I created a debug log Met vriendelijke groet, Arjo de Bruin ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 10, 2026, 7:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8560 "2026-02-10T19:15:14Z")
@Arjo_de_Bruin please try a restart of Homey Seems like the connection between homey and eufy is not working properly [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=421) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=423)