# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 420
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 2, 2026, 12:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8501 "2026-02-02T12:29:20Z")
@Viorel ah that makes sense. Do you see any image at all after taking the snapshot? ---
**Author:** ![Viorel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/viorel/32/68471_2.png) [@Viorel](https://community.homey.app/u/Viorel)\ **Post date:** [February 2, 2026, 12:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8502 "2026-02-02T12:46:15Z")
I just looked, NO. On my ald Homey Pro 2019, after some time I hade it. Know I see that in the Live App i do not have the Livestream. ---
**Author:** ![Viorel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/viorel/32/68471_2.png) [@Viorel](https://community.homey.app/u/Viorel)\ **Post date:** [February 2, 2026, 12:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8503 "2026-02-02T12:46:49Z")
It was working with the Test version ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [February 2, 2026, 2:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8504 "2026-02-02T14:24:23Z")
Hi @martijnpoppen, I haven’t tried the Docker setup yet. I did try **uninstalling the app** and re-adding all cameras, but the **AND cards** (like ‘AND motion alarm is ON’) **are missing**. So I have re-created my flows differently… 🙂 ---
**Author:** ![RuneTun](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/runetun/32/17017_2.png) [@RuneTun](https://community.homey.app/u/RuneTun)\ **Post date:** [February 2, 2026, 2:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8505 "2026-02-02T14:52:07Z")
martijnpoppen: I have 2 accounts one for homey one for the eufy app notifications are open both in Android and Eufy App. Eufy app set to Away and notifications is checked for the doorbell. Not sure what to do next… ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 2, 2026, 3:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8506 "2026-02-02T15:13:57Z")
@RuneTun please restart the app and send a diagnostic report ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 2, 2026, 3:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8507 "2026-02-02T15:14:10Z")
@Jiri_Pech can you try the test version of the app? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 2, 2026, 3:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8508 "2026-02-02T15:15:09Z")
@Viorel sorry not really clear anymore, are we talking about SHS or HP19 And I thought we were checking snapshots, not livestream right? Just to make it clear what we’re talking about. Feels like we’re approaching multiple issues now ---
**Author:** ![Viorel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/viorel/32/68471_2.png) [@Viorel](https://community.homey.app/u/Viorel)\ **Post date:** [February 2, 2026, 3:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8509 "2026-02-02T15:38:06Z")
So Martijn, Sorry I was writing on the phone till now, therefore not very explicit. They are multiple issues, like you observed, but I start with the beginning. Till this morning I used a HP19 - Snapshots and Event - working delayed (possible because my system on the limit and slow) - on HP19 no live stream I have decided to test the SHS (heaving a spare mini PC) - on SHS - Test Version - live stream perfect from RTPC Cameras, no live stream from the other one. - no snapshot - no event Thanks for helping ---
**Author:** ![RuneTun](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/runetun/32/17017_2.png) [@RuneTun](https://community.homey.app/u/RuneTun)\ **Post date:** [February 2, 2026, 9:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8510 "2026-02-02T21:16:53Z")
I think things are working, 1st problem is when opening the camera the default view is Snap Shot, if i manually change it to Event then i get a picture. 2nd problem - only the Doorbell cam event was turned off. There is a seperate place to turn this off. 3rd problem was in flows - before i use (tag: _Person)_ to send the foto to my phone - this is changed to DoorBell Event. f58883b7-09b7-485e-b458-f01c09e8527f Is there a way to have the camera to default to Event when opening the camera instead of Snapshot? Super thanks for your valuable time 🙂 ---
**Author:** ![MRK](https://avatars.discourse-cdn.com/v4/letter/m/7ba0ec/32.png) [@MRK](https://community.homey.app/u/MRK)\ **Post date:** [February 3, 2026, 10:00am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8511 "2026-02-03T10:00:47Z")
Hi Martijn, For the past few days the status change from Homey is not being received by some of the Eufy devices and it varies which device is affected. I did a restart, which helped temporarily, but after a few days the issue returned. 6181756f-1666-45be-9d6c-3d598817bd8a Hope you can check what the problem is. ---
**Author:** ![Chris\_Barton](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_barton/32/121519_2.png) [@Chris\_Barton](https://community.homey.app/u/Chris_Barton)\ **Post date:** [February 3, 2026, 11:40am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8512 "2026-02-03T11:40:26Z")
Hi Martijn, hoping you can help - I have a Eufy C220 Camera. I have setup the app as per your instructions (created a secondary user and logged in with this) however can’t seem to get anything to work, even though it has found the camera. for example the profiles (Home / Away / Geo etc) do not work, I receive the following error: Property Name is not Valid. I have also had a few notifications this morning come through from the EUFY app but not through to Homey. any ideas? thanks ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 3, 2026, 1:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8513 "2026-02-03T13:36:37Z")
@Viorel Thanks for the explanation 🙂 HP19: - **Delay** : Yes delay is known and unfortunately that’s how this eufy implemenation works. It’s reverserd engineered so it’s not a native implementation with standardized API’s - **HP19 livestream**. You have to enable RTSP for the camera, also the camera needs to support that. * * * SHS: - **Livestream** : nice that it works for RTSP. However as mentioned above if the camera doesn’t support RTSP there’s no livestream, limitation from Eufy - **Snapshots** : I think I know why. This app includes 2 binaries of ffmpeg. Which is needed to translate a stream to a image. I never thought of SHS, ( i didnt know when i was building this). So ffmpeg is not found. however, can you try to install FFMPEG on your miniPC? The Eufy app should then autmatically find it in your system 🙂 - **Events** : do you have you settings set like FAQ Q1? [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 3, 2026, 1:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8514 "2026-02-03T13:39:13Z")
@RuneTun So if i read it correctly problem 2 and 3 are fixed. for problem 1: you can’t change the order of the images unfortunately, I asked Athom but at this moment it’s not possible. See FAQ Q18 [[APP][Pro] Eufy Security - #4 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/4) To update the snapshot you can trigger a flow. See FAQ Q14 [[APP][Pro] Eufy Security - #4 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/4) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 3, 2026, 1:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8515 "2026-02-03T13:39:40Z")
Hi @MRK Can you share which devices we’re talking about to narrow the issue a bit? 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 3, 2026, 1:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8516 "2026-02-03T13:40:33Z")
Hi @Chris_Barton Yes this is a known issue, however this should be fixed in the latest TEST version. Can you give that a try? See: [[APP][Pro] Eufy Security - #8493 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/8493) ---
**Author:** ![MRK](https://avatars.discourse-cdn.com/v4/letter/m/7ba0ec/32.png) [@MRK](https://community.homey.app/u/MRK)\ **Post date:** [February 3, 2026, 1:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8517 "2026-02-03T13:58:52Z")
Yes. The wall light cam S100, E340 doorbell (with minibase chime). ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 3, 2026, 2:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8518 "2026-02-03T14:00:38Z")
@MRK can you check if the settings are correct like in FAQ Q1? [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) especially the notification settings of the minibase chime ---
**Author:** ![Chris\_Barton](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_barton/32/121519_2.png) [@Chris\_Barton](https://community.homey.app/u/Chris_Barton)\ **Post date:** [February 3, 2026, 2:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8519 "2026-02-03T14:21:20Z")
Hi Martijn, will test and let you know! much appreciated for the speedy response! ---
**Author:** ![Chris\_Barton](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_barton/32/121519_2.png) [@Chris\_Barton](https://community.homey.app/u/Chris_Barton)\ **Post date:** [February 3, 2026, 2:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8520 "2026-02-03T14:32:32Z")
Hi Martjin, still the same issue - I get Property name is not valid. I also noticed that it has everything switched off: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/7/07668ac7309a34f778230ea8aa4ce0e9eaa580d0.jpeg) which is strange as its definitely not off in the Eufy app. I have followed the settings as per your instructions. I have also created a diagnostics report for you: 4aca552d-239f-4eaf-adaf-c6f2c53c61e3 hope this helps Chris [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=419) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=421)