# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 402
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 5:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8133 "2025-11-11T17:30:17Z")
@TammeMagal doorbell snapshots have never been reliable. So can happen Please check other cameras ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [November 11, 2025, 5:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8134 "2025-11-11T17:42:54Z")
I’ve got the same issue. Snapshot placeholder image on my E340 doorbell as an event snapshot, since the update. Previously worked without issue. Is there something I need to change in my flows? 824cd3a2-db56-4204-a262-c093a7a6fa75 ---
**Author:** ![Robin\_Schuurman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_schuurman/32/71552_2.png) [@Robin\_Schuurman](https://community.homey.app/u/Robin_Schuurman)\ **Post date:** [November 11, 2025, 5:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8135 "2025-11-11T17:59:56Z")
Same here. Since the latest update (3.39.7) the camera snapshot and event images are not working anymore. Only seeing the Eufy placeholder image. Before this release it worked fine. Would appreciate it if you could take a look at it. d31e4251-fd7f-423e-ae30-d99ccf96460c ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 6:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8136 "2025-11-11T18:34:51Z")
@Daan_Dagevos to clarify. Snapshot or event images ? Event snapshots don’t exist > [@martijnpoppen](#): > > - Event images: images which are received when something happened (e.g. person detection) > - Snapshot images: on demand images which can be taken at any moment. (since 3.39.7 it’s no longer running on a external server, but natively on Homey) > - Livestream: introduced by Athom for Mobile app V9.6.1. Eufy can do live streaming for RTSP enabled cameras. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 6:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8137 "2025-11-11T18:35:24Z")
@Robin_Schuurman there’s nothing in your report which indicate you took a snapshot Please do so before sending a new report ---
**Author:** ![Robin\_Schuurman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_schuurman/32/71552_2.png) [@Robin\_Schuurman](https://community.homey.app/u/Robin_Schuurman)\ **Post date:** [November 11, 2025, 7:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8138 "2025-11-11T19:22:28Z")
Hi Martijn, I can indeed force a snapshot via a flow. Was not aware of this action. But the event image which I was using is not working anymore. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 7:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8139 "2025-11-11T19:23:32Z")
@Robin_Schuurman Ok thanks! Was already afraid also the snapshot was broken 😛 Making a fix as we speak 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 7:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8140 "2025-11-11T19:24:37Z")
## New app update (🟩 LIVE: [3.39.8](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **NEW:** > **1** : ADDED Explaination to: [[APP][Pro] Eufy Security - #3 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/3) > > **FIXES:** > **1** : FIX: Event images not updating * * * 💥 If you find any **issues** , send a **diagnostic report** > ⚠ Note: Before sending a report make sure to reproduce the issue so the issue will be visible in the report > > 1. 📱 Via **Homey Mobile app:** > More - apps - Eufy Security - settings wheel right top - send diagnostic report (add your email to the description) > > 2. 💻 Via **Homey Webapp:** > Settings wheel bottom left - Select Eufy Security - Click on send diagnostic report (add your email to the description) * * * > You can install this version by clicking the link (version number) above and press install > > ⏪ **Don’t want to be part of a test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 7:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8141 "2025-11-11T19:25:28Z")
@ExtraKim @Daan_Dagevos @Robin_Schuurman See above ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [November 11, 2025, 7:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8142 "2025-11-11T19:46:17Z")
Sorry to say that it doesn’t work. I tried it and it didn’t work, thought that it might needed a restart of the app. Didn’t help. New report: 466faacd-12d1-4bf4-a1f3-6a0ee37fb864 ![Screenshot_20251111_204452_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/e/7eb305b345c5ec677e7e4c39d36730b565a6233a.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 7:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8143 "2025-11-11T19:48:04Z")
@ExtraKim please follow the instrunctions: > [@martijnpoppen](#): > > 💥 If you find any **issues** , send a **diagnostic report** > > > ⚠ Note: Before sending a report make sure to reproduce the issue so the issue will be visible in the report > > > > 1. 📱 Via **Homey Mobile app:** > > More - apps - Eufy Security - settings wheel right top - send diagnostic report (add your email to the description) > > 2. 💻 Via **Homey Webapp:** > > Settings wheel bottom left - Select Eufy Security - Click on send diagnostic report (add your email to the description) ---
**Author:** ![Robin\_Schuurman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_schuurman/32/71552_2.png) [@Robin\_Schuurman](https://community.homey.app/u/Robin_Schuurman)\ **Post date:** [November 11, 2025, 7:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8144 "2025-11-11T19:50:06Z")
Thanks Martijn! I can confirm it is working again on my side ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [November 11, 2025, 7:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8145 "2025-11-11T19:50:06Z")
Added the report in the edit of the post. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 7:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8146 "2025-11-11T19:51:02Z")
@ExtraKim you didn’t install the latest version. You’re still on 3.39.7 > [@martijnpoppen](#): > > You can install this version by clicking the link (version number) above and press install ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [November 11, 2025, 7:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8147 "2025-11-11T19:58:55Z")
Updated the app, re-started the app but still no picture. 47b8aa58-cdd7-4505-a98d-c02fa0b89bac ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 7:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8148 "2025-11-11T19:59:58Z")
@ExtraKim as per instructions, please reproduce the issue before you send a report. there’s no notification in the report, so can’t check anything ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [November 11, 2025, 8:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8149 "2025-11-11T20:09:10Z")
I did. But I use both the App and the web at the same time and the web are acting up. Not sure if there’s something strange going on with the web app. I will give it a new try. ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [November 11, 2025, 8:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8150 "2025-11-11T20:12:05Z")
6164c422-b33a-4827-8ee2-ad0354a2bedd ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 8:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8151 "2025-11-11T20:14:03Z")
@ExtraKim nothing to see, you did trigger detection on your camera? ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [November 11, 2025, 8:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8152 "2025-11-11T20:15:50Z")
I added a Start button and used that to start the flow. Does that mess up the troubleshooting? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=401) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=403)