# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 400
**Author:** ![Geert1992](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geert1992/32/121041_2.png) [@Geert1992](https://community.homey.app/u/Geert1992)\ **Post date:** [November 10, 2025, 9:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8093 "2025-11-10T21:52:30Z")
Thank you for reaching out that fast! Im from the Netherlands, that what Ive chosen as region. For as far I could see, its the same in the app, as in homey. Do i need to change it? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 10, 2025, 10:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8094 "2025-11-10T22:13:16Z")
@Geert1992 If both are the same then it’s not the issue. Did you use a separate account for Eufy in Homey than the account on your phone? ---
**Author:** ![Geert1992](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geert1992/32/121041_2.png) [@Geert1992](https://community.homey.app/u/Geert1992)\ **Post date:** [November 10, 2025, 10:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8095 "2025-11-10T22:15:33Z")
Yes I did, do I need to? Will try using the same account for now. Strange enough, it all stopped working. A few days ago I had 0 issues ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 10, 2025, 10:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8096 "2025-11-10T22:17:27Z")
@Geert1992 no you need 2 different accounts, just asking questions to find a possible issue 😉 Can you try to restart the app and/or Homey? ---
**Author:** ![Geert1992](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geert1992/32/121041_2.png) [@Geert1992](https://community.homey.app/u/Geert1992)\ **Post date:** [November 10, 2025, 10:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8097 "2025-11-10T22:22:06Z")
Already tried, also, i removed the power cord out of the woonkamer cam, and plugged it in again. Even restarted the home base. I just logged in the homey account in the eufy app, all settings are the same compared to my second account. Im a bit clue less. Shall I try to reinstall the devices in homey? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 10, 2025, 10:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8098 "2025-11-10T22:22:47Z")
@Geert1992 can you restart the app and send a diagnostic report? unplugging the cameras doesn’t affect anything in this case ---
**Author:** ![Geert1992](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geert1992/32/121041_2.png) [@Geert1992](https://community.homey.app/u/Geert1992)\ **Post date:** [November 10, 2025, 10:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8099 "2025-11-10T22:24:10Z")
Do I need to trigger it? Or can I just send a report? Many thanks for your help soo far. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 10, 2025, 10:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8100 "2025-11-10T22:25:35Z")
@Geert1992 restart the app. after restart send a report ---
**Author:** ![Geert1992](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geert1992/32/121041_2.png) [@Geert1992](https://community.homey.app/u/Geert1992)\ **Post date:** [November 10, 2025, 10:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8101 "2025-11-10T22:26:45Z")
dcbd052c-ecec-4637-84bc-1c0fc0c5a3cb ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 10, 2025, 10:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8102 "2025-11-10T22:27:53Z")
@Geert1992 thanks. From what I can see is that your network is blocking the call to the push notifcation service. Or something in your network. Any changes recently? ---
**Author:** ![Geert1992](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geert1992/32/121041_2.png) [@Geert1992](https://community.homey.app/u/Geert1992)\ **Post date:** [November 10, 2025, 10:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8103 "2025-11-10T22:29:35Z")
Thank you for your help. Not that I know, i will disable my dns server, and will restart, and make a report once more. ---
**Author:** ![Geert1992](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geert1992/32/121041_2.png) [@Geert1992](https://community.homey.app/u/Geert1992)\ **Post date:** [November 10, 2025, 10:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8104 "2025-11-10T22:30:54Z")
39a15cf0-2db1-49b4-8cbe-71c0d8f14189 Already whitelisted all trafic to all cams, but now its disabled completely. The doorbell notifications with app still working fine ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 10, 2025, 10:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8105 "2025-11-10T22:34:56Z")
@Geert1992 still not, this is a call to `android.clients.google.com` so not a local call. What you can try is create a extra separate account for Eufy and see if that works when you login. Most of the time that works for this issue ---
**Author:** ![Geert1992](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geert1992/32/121041_2.png) [@Geert1992](https://community.homey.app/u/Geert1992)\ **Post date:** [November 10, 2025, 10:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8106 "2025-11-10T22:39:20Z")
9d077273-d648-499e-a852-971ec69ebf3d Many thanks! Did exactly that, atill dns disabled. New Account linked to homey. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 10, 2025, 11:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8107 "2025-11-10T23:26:14Z")
@Geert1992 I see a successful api call now ---
**Author:** ![Geert1992](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/geert1992/32/121041_2.png) [@Geert1992](https://community.homey.app/u/Geert1992)\ **Post date:** [November 10, 2025, 11:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8108 "2025-11-10T23:30:45Z")
@martijnpoppen you’re the best. Many thanks! Maybe smart to put that in the faq as final solution? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 11, 2025, 6:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8109 "2025-11-11T06:50:42Z")
@Geert1992 will do! Glad it works!! ---
**Author:** ![Marc\_Castermans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marc_castermans/32/121876_2.png) [@Marc\_Castermans](https://community.homey.app/u/Marc_Castermans)\ **Post date:** [November 11, 2025, 11:42am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8110 "2025-11-11T11:42:40Z")
Don’t know if this is the right place but since the update all camera’s have the error ![IMG_3800](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/b/7b2b97e3d1a9f9bb3cfa32b7beed3e630b83a99a.jpeg) ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [November 11, 2025, 1:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8111 "2025-11-11T13:33:11Z")
If you get the Govee version you can use it with Homey. ---
**Author:** ![Aybee](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/aybee/32/80977_2.png) [@Aybee](https://community.homey.app/u/Aybee)\ **Post date:** [November 11, 2025, 1:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8112 "2025-11-11T13:33:31Z")
I’m having the same problem again where seniors aren’t recognized in Homey, e.g., for opening and closing doors. In the app, it’s set to send notifications as you described, and the Eufy log also shows, for example, that the door is open or closed, but Homey says it hasn’t been used for 3 months. I have already changed the country to German. Push notifications are selected. In the Android settings, all items related to notifications are enabled. DiagID: 5233f0a0-06fe-417b-bfa3-1f24c99bb7b9 Edit: All sensors are functioning—motion sensor, doorbell, and cameras—except for the access sensors. I noticed that I don’t receive any notifications from the Eufy app when I open or close them. There are six sensors, and according to the app, the batteries are fine. In the Eufy app log, I can see that they have been opened or closed, but I don’t receive any notifications even though this option is selected. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=399) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=401)