# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 398
**Author:** ![Xa4](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/xa4/32/11450_2.png) [@Xa4](https://community.homey.app/u/Xa4)\ **Post date:** [October 28, 2025, 4:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8051 "2025-10-28T16:10:15Z")
Deleted it in the Homebase. Put it back in, and it works. Very strange. Thanks! šŸ™ ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 28, 2025, 4:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8052 "2025-10-28T16:28:14Z")
@Xa4 Strange but glad it works now! PS: šŸ‡¬šŸ‡§ topic ---
**Author:** ![Glenn\_Dijkstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_dijkstra/32/17251_2.png) [@Glenn\_Dijkstra](https://community.homey.app/u/Glenn_Dijkstra)\ **Post date:** [October 28, 2025, 7:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8053 "2025-10-28T19:22:14Z")
> [@martijnpoppen](#): > > nice!!! Iā€™m sorry to disturb the party again šŸ˜•. This morning was a quick check and I tought everything worked on the experimental app. Went back and forth with the experimental and stable update a couple of times. Looks like the snapshot works in experimental now, but the event still doesnā€™t. Live feed works. In the stable version it just works as always. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 28, 2025, 7:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8054 "2025-10-28T19:42:34Z")
@Glenn_Dijkstra ok almost there! šŸ˜ƒ Will check. The experimental has a nice advantage that everything is local instead of remote snapshots šŸ˜ƒ ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [October 28, 2025, 8:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8055 "2025-10-28T20:22:36Z")
@martijnpoppen Hi, I have question about RTSP When I enable RTSP on Eufy App quality of a stream downgrades to 1080p. I wanted to ask if recordings are also downgraded or not and still in 4k? I canā€™t find this info anywhere ā˜¹ Best regards and thanx for answer ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 28, 2025, 8:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8056 "2025-10-28T20:42:55Z")
@Lukasz_Kostek I have no idea. I think itā€™s better to ask such a question to Eufy Support or the Eufy community ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [October 28, 2025, 8:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8057 "2025-10-28T20:46:23Z")
Ok, I do that. Best regards ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [October 28, 2025, 9:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8058 "2025-10-28T21:04:55Z")
I have one more question. Is this a common problem that Live streams force close Homey app after full screen option and when I rotate phone horizontally? Full screen option in Live stream on Eufy app on Homey is working vertically but picture is stretched to full screen and it looks bad. If I rotate my phone horizontally to see it in landscape Homey app force closes all the time. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 28, 2025, 9:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8059 "2025-10-28T21:28:03Z")
@Lukasz_Kostek I experienced that as well. I thought it was related to the camera quality, couldnā€™t reproduce it with lower quality cameras ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [October 29, 2025, 11:29am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8061 "2025-10-29T11:29:38Z")
@martijnpoppen Iā€™m pleased to report that v3.39.6 is definitely not draining my battery and that person detections are coming through to Homey OK. IHowever, battery and temperature updates are not getting to Homey any more. Itā€™s ironic that the only reason I was monitoring the battery was over concern about charging - worse, when it fully discharged the first time, I didnā€™t notice until the doorbell stopped working. So, Iā€™m not bothered about the lack of battery and temperature updates (Iā€™m now using a more accurate way to measure external temperature) but thought youā€™d want to know. Hereā€™s a diagnostic in case you want to follow up: 755f8c81-15c2-43f5-8f43-e125f67f4f74 Andy ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 29, 2025, 11:54am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8062 "2025-10-29T11:54:50Z")
Hey @Andy_Henderson Thanks! The update for battery and temp changed from 10 minutes to 1 hour to preserve battery. Maybe I can make that configurable in the futurue ---
**Author:** ![VidarK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vidark/32/124913_2.png) [@VidarK](https://community.homey.app/u/VidarK)\ **Post date:** [October 31, 2025, 7:54am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8063 "2025-10-31T07:54:48Z")
Hi Martijn. I have a working 4G LTE S330 - T86p2 and am happy to help. ---
**Author:** ![Chriskn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chriskn/32/79221_2.png) [@Chriskn](https://community.homey.app/u/Chriskn)\ **Post date:** [October 31, 2025, 8:12am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8064 "2025-10-31T08:12:11Z")
Is it correct that ā€œdoorbell pressedā€ is not working? I donā€™t have a homebase so when this function is not working the doorbell is not able to alert me inside the house. What can I do? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 31, 2025, 8:43am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8065 "2025-10-31T08:43:03Z")
@VidarK at the moment itā€™s really hard to debug the devices due to some changes on the Eufy side. I need quite some time to figure that out. When Iā€™m ready to do so iā€™ll contact you! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 31, 2025, 8:44am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8066 "2025-10-31T08:44:16Z")
@Chriskn no that should work. Couple of things to try: 1. restart the app 2. repair the device (select correct region) 3. restart homey My guess it works after 1 or 2. if it doesnā€™t please send a diagnostic report. Also make sure to read FAQ Q1 [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) ---
**Author:** ![Chriskn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chriskn/32/79221_2.png) [@Chriskn](https://community.homey.app/u/Chriskn)\ **Post date:** [October 31, 2025, 10:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8067 "2025-10-31T10:13:15Z")
Thank you for swift response! I tried all your suggestions but still no doorbell pressed. I have the C30 camera only. Temperature and person detect works fine. Report: 703b8686-1213-4295-89b8-abe4ec97ae4e ---
**Author:** ![Chriskn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chriskn/32/79221_2.png) [@Chriskn](https://community.homey.app/u/Chriskn)\ **Post date:** [October 31, 2025, 10:24am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8068 "2025-10-31T10:24:52Z")
I think I found thebug. When i deselect ā€œPhone Call Notificationā€ in the Eufy app it started to work!! šŸ™‚ ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 31, 2025, 11:42am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8069 "2025-10-31T11:42:28Z")
@Chriskn ah yes, unfortunately the only way how this works But good one Iā€™ll add it to the FAQ Glad it works now! ---
**Author:** ![Sen-Sai](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sen-sai/32/13164_2.png) [@Sen-Sai](https://community.homey.app/u/Sen-Sai)\ **Post date:** [October 31, 2025, 10:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8070 "2025-10-31T22:51:35Z")
Any ideas on when this will be out of test? No pressure mented, just eye ball.. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 1, 2025, 9:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/8071 "2025-11-01T21:47:38Z")
@Sen-Sai I expect somewhere next week [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=397) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=399)