# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 392
**Author:** ![Linden85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/linden85/32/17207_2.png) [@Linden85](https://community.homey.app/u/Linden85)\ **Post date:** [October 14, 2025, 3:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7930 "2025-10-14T15:31:36Z")
I think within 5min ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [October 14, 2025, 3:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7931 "2025-10-14T15:58:10Z")
Same for me ---
**Author:** ![b1ue3AGLE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/b1ue3agle/32/48498_2.png) [@b1ue3AGLE](https://community.homey.app/u/b1ue3AGLE)\ **Post date:** [October 14, 2025, 4:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7932 "2025-10-14T16:39:14Z")
Hi and Thank you for your quick response. I tried to delete my secondary admin account, removed all my cameras from my main account, added them again, made an new secondary account, and shared the cameras from the main account. Uninstall the Homey app, reinstalled and added everything. Only one Camere shows live stream. And the camera that is name “Carport”, is the one how isn’t working Also noted that it doesn’t share snapshot eather. When I hit the on/off button in the Homey app, I get “Property name is not valid” I tried to repair the “Carport” camera from the Homey app, and didn’t get any errors. Best regards Glenn. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 14, 2025, 5:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7933 "2025-10-14T17:12:00Z")
@b1ue3AGLE that was not needed at all. Only needed to know if the carport camera was culprit. I will check if I can find something ---
**Author:** ![Linden85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/linden85/32/17207_2.png) [@Linden85](https://community.homey.app/u/Linden85)\ **Post date:** [October 14, 2025, 5:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7934 "2025-10-14T17:58:56Z")
@martijnpoppen Another rapport after loosing the connection. 6183f5f9-1abc-4b6b-a535-999076950f87 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 14, 2025, 6:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7935 "2025-10-14T18:08:05Z")
@Linden85 nothing in the report. It’s not possible for me to debug this as I can’t see the connection between camera and Homey. I asked Athom, this is a bit out of my hands. ---
**Author:** ![Jan-Marten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-marten/32/79000_2.png) [@Jan-Marten](https://community.homey.app/u/Jan-Marten)\ **Post date:** [October 14, 2025, 7:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7936 "2025-10-14T19:05:08Z")
Hi, same problem! Occurs after a few minutes of sometimes instant after opening the Homey app. Hoping Athom has an answer! Martijn; thanks for the updates and hard work! ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [October 14, 2025, 7:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7937 "2025-10-14T19:52:25Z")
Installing 3.38.3 at around 2pm caused the battery level to nosedive again, having recovered a bit when I reverted to 3.37.0: ![3.38.3](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/5/35ffef9a114f2060bad1ac201f3b74eac1ce5e4c.png) Andy ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 14, 2025, 8:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7938 "2025-10-14T20:16:50Z")
@Andy_Henderson strange the SDK is the same for 3.37 and 3.38.3 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 15, 2025, 7:52am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7939 "2025-10-15T07:52:15Z")
@linden85 @Lukasz_Kostek @Jan-Marten Questions: 1. when you open the stream in VLC or any other video player, does that run longer than 5 minutes? 2. can you give me the version number of the Homey app on your phone 3. can you tell me which phone you are using Android/Ios 4. you phone’s OS version 5. can you generate a Homey diagnostic report (not for this app, but full homey) and send me the code? (then i can share that with Athom) ---
**Author:** ![Linden85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/linden85/32/17207_2.png) [@Linden85](https://community.homey.app/u/Linden85)\ **Post date:** [October 15, 2025, 8:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7940 "2025-10-15T08:15:04Z")
-streams also stopped with vlc player -running on 9.6.2 (1830) -Ios version 26.0.1 running on 16pro Max - diagnostic rapport : D9F0BED7 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 15, 2025, 8:42am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7941 "2025-10-15T08:42:20Z")
@Linden85 ok but then we can assume the issue is Eufy related and is not a Homey issue. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 15, 2025, 8:47am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7942 "2025-10-15T08:47:42Z")
@Linden85 can you try to change the authentication of the RTSP from Digest to Basic in the RTSP settings of the camera? And then try again in VLC. It seems like that should fix it ---
**Author:** ![Linden85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/linden85/32/17207_2.png) [@Linden85](https://community.homey.app/u/Linden85)\ **Post date:** [October 15, 2025, 9:14am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7943 "2025-10-15T09:14:43Z")
no result unfortunately after about 5 min the stream stopped .(in vlc) error message in Homey : video beëindigd ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 15, 2025, 11:04am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7944 "2025-10-15T11:04:07Z")
@Linden85 Not sure but this is out of my hands. I would encourage you to pick this up with Eufy support as this seems a hardware/software issue on their side Edit: Eufy support, not Homey. Sorry 😃 ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [October 15, 2025, 11:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7945 "2025-10-15T11:13:46Z")
App version 9.6.2 Oneplus 13 Pozdrawiam Łukasz Kostrzewa śr., 15 paź 2025, 10:02 użytkownik Martijn Poppen via Homey Community Forum \<[notifications@athom.discoursemail.com](mailto:notifications@athom.discoursemail.com)\> napisał: ---
**Author:** ![b1ue3AGLE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/b1ue3agle/32/48498_2.png) [@b1ue3AGLE](https://community.homey.app/u/b1ue3AGLE)\ **Post date:** [October 15, 2025, 11:24am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7946 "2025-10-15T11:24:23Z")
Thank you 🙂 It’s the “Carport” how is the culprit. It works i VLC, but not in Homey app. ---
**Author:** ![Jan-Marten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan-marten/32/79000_2.png) [@Jan-Marten](https://community.homey.app/u/Jan-Marten)\ **Post date:** [October 15, 2025, 2:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7947 "2025-10-15T14:50:45Z")
I’ve been searching and saw lots of complaints about this specific issue. Looks like this is a problem sinds 2023/24. People created workarounds by restarting the rtsp stream every 5 minutes. Doesnt look like Eufy is providing a fix for this issue… ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 15, 2025, 3:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7948 "2025-10-15T15:45:02Z")
@Jan-Marten Yep saw that too. But not really a sustainable solution ---
**Author:** ![KennyMoens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kennymoens/32/84061_2.png) [@KennyMoens](https://community.homey.app/u/KennyMoens)\ **Post date:** [October 16, 2025, 6:14am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7949 "2025-10-16T06:14:04Z")
Hello guys, I’m currently looking into replacing my security camera’s (which require a cloud subscription) by others. Eufy is one of the candidates, but from reading up here about the Homey integration and especially the future of it, I’m doubting. Would you guys still recommend investing in Eufy, or rather look for another vendor? The integration with Homey is for me quite important. Thanks, [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=391) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=393)