# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 391
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [October 13, 2025, 3:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7909 "2025-10-13T15:35:06Z")
Yes ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2025, 3:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7910 "2025-10-13T15:35:39Z")
@Lukasz_Kostek Homey webapp doesn’t have live support yet, only Homey app ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [October 13, 2025, 3:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7911 "2025-10-13T15:36:08Z")
This is from Android app ![](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/8/a8e47ea9a349f7a2e59f01484f0b6885420dd354.jpeg) Pozdrawiam Łukasz Kostrzewa pon., 13 paź 2025, 17:22 użytkownik Martijn Poppen via Homey Community Forum \<[notifications@athom.discoursemail.com](mailto:notifications@athom.discoursemail.com)\> napisał: ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2025, 3:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7912 "2025-10-13T15:37:03Z")
@Lukasz_Kostek No idea why it doesn’t show up. Please share which camera you have. Also in the report I still couldnt see the startup sequence of the app edit: nvm see below ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2025, 3:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7913 "2025-10-13T15:39:57Z")
## New app update (🟧 TEST: [3.38.3](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1** : NEW: Local snapshot capture (more reliable snapshots) - This removes the limit of cloud snapshots (Snapshots will be made with FFMPEG which runs on your Homey) > **2** : NEW: video streaming for RTSP supported devices (Make sure to enable RTSP in Eufy app first) > > **FIXES:** > **1** : FIX: memory leak in library > **2** : FIX: memory issue with snapshots (this caused app crashes) > **3** : FIX: removed duplicate snapshot updates > **4** : FIX: improved error handling in snapshot capture > **5** : FIX: revert battery saving fixes which actually didn’t save battery > **6** : FIX: check if device has streaming capability to prevent crashes on non camera devices > **7** : FIX: eufyCam E330 Professional (T8600) didn’t have RTSP in the Eufy SDK > > **BLOCKED:** (Not Testable yet) > **1** : video streaming for Battery devices via ffmpeg (which do not support RTSP natively) (maximum 5 minutes per stream due to Eufy limitations) * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2025, 3:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7914 "2025-10-13T15:40:03Z")
@Lukasz_Kostek see update 😉 ⬆ ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [October 13, 2025, 3:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7915 "2025-10-13T15:41:13Z")
> [@Lukasz\_Kostek](#): > > T8600 (E330) Professional Camera. I am testing it on two T8600 (E330) Professional Camera I also have other cameras S330 but I didn’t try to turn RTSP on them. I don’t know why there is no start sequence ☹ I tried one more time by the app - 10ea4f53-d970-4006-9eeb-c3c3d543da37 ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [October 13, 2025, 3:43pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7916 "2025-10-13T15:43:22Z")
Now everything is working:) You are the BOSS! Thank You very much EDIT: Full screen preview is force closing the app but I assume it is too heavy to run. Best regards and have a nice day ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2025, 3:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7917 "2025-10-13T15:48:20Z")
@Lukasz_Kostek that would be something for athom to check Probably because it’s 4k Glad it works. It was never implemented in the sdk ---
**Author:** ![Linden85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/linden85/32/17207_2.png) [@Linden85](https://community.homey.app/u/Linden85)\ **Post date:** [October 13, 2025, 4:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7918 "2025-10-13T16:24:33Z")
This was on. WiFi .I have also de eufy s330 cameras after updating tot the latest test test version the cameras working again 🥳 chips ---
**Author:** ![Linden85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/linden85/32/17207_2.png) [@Linden85](https://community.homey.app/u/Linden85)\ **Post date:** [October 13, 2025, 6:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7920 "2025-10-13T18:56:43Z")
@martijnpoppen \*\*Unfortunately, it’s going wrong again 🥲 ![IMG_3898](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/8/b8bfe7f257689bc04f8a795a3b148c684407799c.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2025, 7:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7921 "2025-10-13T19:45:08Z")
@Linden85 i cant do anything about that The url looks correct. If you check the eufy app you probably see the same url. This looks like a networking issue between your homey and your camera. I can’t help with that Only thing homey does is consume the url from Eufy. The eufy homey app doesn’t do anything with it ---
**Author:** ![Linden85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/linden85/32/17207_2.png) [@Linden85](https://community.homey.app/u/Linden85)\ **Post date:** [October 13, 2025, 8:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7922 "2025-10-13T20:34:31Z")
@martijnpoppen If what you’re saying is true, then why is the live feed restored when I restart the Eufy app?!🤓 And why does it go wrong again after a while? Homey is connected true a ethernet connection and i have zero connection issues with the Eufy application and with other hardware🧐 ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [October 13, 2025, 9:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7923 "2025-10-13T21:56:01Z")
I have the same problem. It works for a while and then it stopps ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [October 13, 2025, 10:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7924 "2025-10-13T22:59:12Z")
Sorry to report that 3.38.2 had the same battery drain issue as 3.38.1. This what I see for the last 24 hours: ![Last24h](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aa1400d46707df4fb82ac14ac66563474b734b34.png) For the first few hours after installing 3.38.2 it looked like it had restored battery charging. But from around midnight ,with nothing else happening at the time, the battery level started to nosedive. At midday, I switched back to 3.37.0. As you can see, the battery stayed at 60% for ages and has started creeping back up. I don’t want to try 3.38.3 until I have a window for checking the level without risking it dropping to nothing. That’ll be around 2pm my time tomorrow (GMT). Hopefully by then the battery will have fully recovered. I’ll let you know how that goes. Andy ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 14, 2025, 5:52am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7925 "2025-10-14T05:52:20Z")
@Linden85@Lukasz_Kostek As I mentioned the homey app doesn’t do anything with the url other than returning it But please send a report when it stopped I assume you already tried to restart the stream? From the dashboard for example? (You can click the stop button ) Also please validate if the url is the same as in the eufy app. That’s not something I can check. There shouldn’t be a change ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 14, 2025, 12:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7926 "2025-10-14T12:48:08Z")
@Andy_Henderson will investigate 🙂 But i think 3.38.3 should fix it ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 14, 2025, 2:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7927 "2025-10-14T14:38:48Z")
@Linden85 @Lukasz_Kostek I’m combining the message to you both as you are facing the same issue. I did ask Athom for help on this issue to see if they know anything about the stream timing out Next to that i’m also running a stream to see if it stops at some point. Please also check [my previous message](https://community.homey.app/t/app-pro-eufy-security/44921/7925), maybe we find something which explains this behaviour ---
**Author:** ![Linden85](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/linden85/32/17207_2.png) [@Linden85](https://community.homey.app/u/Linden85)\ **Post date:** [October 14, 2025, 3:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7928 "2025-10-14T15:09:26Z")
@martijnpoppen -trying pushing the button doesn’t work unfortunately. - url in the eufy app looks the same ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 14, 2025, 3:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7929 "2025-10-14T15:11:17Z")
@Linden85 thanks. do you have a idea after how long the stream stops? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=390) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=392)