# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 39
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [April 4, 2021, 2:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/762 "2021-04-04T14:53:27Z")
I have some issue with eufycam 2 pro, i don’t get any images in homey even though person is detected. Restarted app and camera without success ![Screenshot_20210404-164907](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/d/8d9779fbef3307c693dc70235839a3580808c05c.jpeg) ![Screenshot_20210404-164921](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/c/dc73cb7750828b06a13fbaa9747effeb0765295d.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 4, 2021, 4:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/764 "2021-04-04T16:12:35Z")
@Tb1 can you enable DEBUG in the app settings and send me your ACTOR\_ID in a DM? ---
**Author:** ![Rogier](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier/32/17980_2.png) [@Rogier](https://community.homey.app/u/Rogier)\ **Post date:** [April 4, 2021, 4:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/765 "2021-04-04T16:19:17Z")
Since v2.2.5 the app crashes all the time 😢 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 4, 2021, 4:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/766 "2021-04-04T16:19:49Z")
Hi @Rogier Got your crash reports and already replied. Change your public IP to an internal IP in the app settings. This should be the IP of your Homebase. You can find that IP at About device in the official Eufy app ---
**Author:** ![Rogier](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogier/32/17980_2.png) [@Rogier](https://community.homey.app/u/Rogier)\ **Post date:** [April 4, 2021, 4:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/767 "2021-04-04T16:21:21Z")
Yeah… did that many times (local static ip), but after a crash all settings are gone. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 4, 2021, 4:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/768 "2021-04-04T16:21:47Z")
It crashes because the IP is incorrect. Probably your account is locked by Eufy. That’s why you cant change the settings. You can try a different account which does work. Will reach out to you in a DM. ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [April 4, 2021, 7:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/769 "2021-04-04T19:29:05Z")
I installed your test app instead and for now it’s working again 👍 One other thing is that i have 6 eufycam 2 pro cameras with same fw and there is just one that shows battery and temperature, but it got some error when I tried to look at the picture how’s that? ![Screenshot_20210404-212354](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/9/19b1ec116465828a3c428a051ba75a89aa7c4988.png) ![Screenshot_20210404-212342](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/2/b2d3aebd4c4caa0dd32ba3f0f11be378be6c9b64.png) ![Screenshot_20210404-212423](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/e/7ebb58a112d27bd5af575dc2770af6f40f7103d8.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 4, 2021, 7:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/770 "2021-04-04T19:32:21Z")
@Tb1 Might be that the image is not downloaded correct. Sometimes that happens ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [April 4, 2021, 7:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/771 "2021-04-04T19:37:46Z")
Okey I’ll try to trigger it again to see if i get a picture. How about the other issue? I found that one other 2pro camera is showing battery and temperature, so 2 of 6 is doing that (1 camera on each homebase) but it’s 5 hours since the last temperature update. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 4, 2021, 7:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/772 "2021-04-04T19:38:57Z")
Not sure. Quite hard too help if I can’t see any logging. Also the test version might contain bugs 😉 As requested earlier: > [@martijnpoppen](#): > > @Tb1 can you enable DEBUG in the app settings and send me your ACTOR\_ID in a DM? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 4, 2021, 7:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/773 "2021-04-04T19:59:40Z")
Battery issue as described above is fixed 🙂 ## Test: [2.3.3](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/test) ---
**Author:** ![Rens\_Hoekema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rens_hoekema/32/12848_2.png) [@Rens\_Hoekema](https://community.homey.app/u/Rens_Hoekema)\ **Post date:** [April 4, 2021, 8:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/774 "2021-04-04T20:39:35Z")
Working like a charm, What is the update interval of temperature and battery level? @martijnpoppen ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 4, 2021, 8:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/775 "2021-04-04T20:50:39Z")
@Rens_Hoekema right now it’s 4 hours. Otherwise Eufy might block you. So i thought 4 hours is ok-ish ---
**Author:** ![Floris](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/floris/32/14781_2.png) [@Floris](https://community.homey.app/u/Floris)\ **Post date:** [April 6, 2021, 12:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/777 "2021-04-06T12:51:05Z")
Hey, Is it possible that this doesnt work with the original home base. Ive tried the following but with no succes. When i set the away mode using the keypad non of the away variables change. What am i doing wrong? ---
**Author:** ![RobbertV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robbertv/32/37250_2.png) [@RobbertV](https://community.homey.app/u/RobbertV)\ **Post date:** [April 6, 2021, 1:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/778 "2021-04-06T13:07:08Z")
@Floris Does the security mode changes to the correct setting in the Homey homebase? Also I don’t see the value of the logic card only the variable name. But that can be something with sharing the flow. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 6, 2021, 1:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/779 "2021-04-06T13:07:39Z")
Hey @Floris , I’m not sure if the Keypad is connected to your HomeBase 1? Don’t know if they work together ---
**Author:** ![J\_Pouwels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/j_pouwels/32/10507_2.png) [@J\_Pouwels](https://community.homey.app/u/J_Pouwels)\ **Post date:** [April 6, 2021, 1:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/780 "2021-04-06T13:24:48Z")
When I want to add my keypad, I get the following message. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/c/8cb37fdda76237125be1527121ee5537c80eba76.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/0/50193937edb8f845679206af36d665274d1f90ee.jpeg) Is this normal? I have app version 2.2.5 on my Homey. ---
**Author:** ![Floris](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/floris/32/14781_2.png) [@Floris](https://community.homey.app/u/Floris)\ **Post date:** [April 6, 2021, 1:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/781 "2021-04-06T13:34:46Z")
@RobbertV : no i dont think the status is changed in my homey homebase. When i press on the homebase icon and go to the first screen where you can see the status, the selection bar is on the blank top row. So i dont think homey is getting the settings from my homey base. I thought that this might have been due to the different language settings (homey-nl, Eufy-eng) but i tested with the same languages and this did not fix it. @martijnpoppen the keypad works with the home base in the eufy eco system. Ive been using these together successfully. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 6, 2021, 1:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/782 "2021-04-06T13:37:02Z")
@J_Pouwels Yes this is normal. otherwise you won’t see that message. 😉 (the message is quite clear.) As I said 5 days ago check this message: [[APP][Pro] Eufy Security - #730 by RobbertV](https://community.homey.app/t/app-eufy-security/44921/730) > [@RobbertV](#): > > The keypad is just a physical device where you can set the eufy security mode with. So it does not really has own functionality. > > @martijnpoppen added it as device to indicate that it’s supported. But what it does is changing the homebase security modes. So it’s just getting to use to that. That we need the homebase as action card in our flows. ---
**Author:** ![RobbertV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robbertv/32/37250_2.png) [@RobbertV](https://community.homey.app/u/RobbertV)\ **Post date:** [April 6, 2021, 1:44pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/783 "2021-04-06T13:44:26Z")
Just to do a check: 1. you have notifications turned on? So when switching you get a notification from Eufy App? 2. When you switch the mode from the Homey app, does it reflect in the Eufy app? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=38) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=40)