# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 382
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 1, 2025, 10:55am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7724 "2025-09-01T10:55:50Z")
@Andy_Henderson The notification which is coming in doesn’t contain the known person. Is the notification setting set to `include thumbnail` in your eufy app? (ios/android app) ---
**Author:** ![Baguette64](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/baguette64/32/139721_2.png) [@Baguette64](https://community.homey.app/u/Baguette64)\ **Post date:** [September 1, 2025, 1:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7725 "2025-09-01T13:25:12Z")
Hi @martijnpoppen, I have the same issue. I’m trying to set up the following: when the Eufy doorbell is pressed during certain hours of the day, the HomeBase should mute and the sound should play on Sonos instead. It seems like this should be fairly straightforward, but I haven’t been able to get it working yet. Has anyone managed to do this or have any tips? Thanks a lot in advance for any help! ---
**Author:** ![weide43](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/weide43/32/79186_2.png) [@weide43](https://community.homey.app/u/weide43)\ **Post date:** [September 1, 2025, 1:44pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7726 "2025-09-01T13:44:16Z")
Hi, is it possible to delete after a couple of minutes the recognised persons name? Because now the name stays in the detecting tag Mailman is ringing the doorbell and the tag is not empty and he said the person of 23hours ago ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/9/69a0b247d44796ece83e46afbbd4a910ae4ed9d1.png) ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [September 1, 2025, 1:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7727 "2025-09-01T13:50:21Z")
**@[martijnpoppen](https://community.homey.app/u/martijnpoppen)** Thanks for looking into it. I didn’t have ‘Include Thumbnail’ (I had ‘Most Efficiency’ instead). Just tried with ‘Include Thumbnail’ and got the same result. In case it’s something I’m (not) doing, this is the flow I’m using… ![TestFlow](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/0/508ee665c314be92b382bd6d88c8255c7ce0c3a4.png) The only thing I see in my timeline is “Person identified as Unknown”. Andy ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 1, 2025, 2:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7728 "2025-09-01T14:45:40Z")
@Baguette64 you are referring to a post from 9 months ago Please explain the issue because this app gets updated a lot and it’s not a given the issue is the same ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 1, 2025, 2:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7729 "2025-09-01T14:48:30Z")
@weide43 that’s how this is intended why would you want it to reset? It show the last known person ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 1, 2025, 2:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7730 "2025-09-01T14:51:38Z")
@Andy_Henderson yes that’s what I see as well Can you share a new report , now that you changed it to include thumbnail? Sounds to me like a delay issue Also see this: [[APP][Pro] Eufy Security - #7696 by M\_J](https://community.homey.app/t/app-pro-eufy-security/44921/7696) Also identified there that the app maybe responds to soon. However this is in the core of the eufy SDK I use Not sure if I’m able to fix that ---
**Author:** ![weide43](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/weide43/32/79186_2.png) [@weide43](https://community.homey.app/u/weide43)\ **Post date:** [September 1, 2025, 5:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7731 "2025-09-01T17:32:12Z")
If someone rings the doorbell and he recognizes someone he must say “Name is at the door” if he doesn’t recognize “Someone is at the door” ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [September 1, 2025, 5:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7732 "2025-09-01T17:37:53Z")
Here’s the report with thumbnail enabled: 8fa3d62e-f62d-4236-9638-bccbd9fa4242 This time it was tagged “Andy, Andy, Human” in the Eufy timeline. FWIW I’m only seeing “Person Detected - on” and “Person Detected - off” in Homey’s device timeline. Andy ---
**Author:** ![Baguette64](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/baguette64/32/139721_2.png) [@Baguette64](https://community.homey.app/u/Baguette64)\ **Post date:** [September 1, 2025, 6:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7733 "2025-09-01T18:12:08Z")
Hi @martijnpoppen, thanks for the quick response! I’m trying to set up the following flow: when the Eufy doorbell is pressed during certain hours of the day, the Eufy HomeBase should go silent and the sound should play on Sonos instead. I’ve added my Homey flow below, but it’s not working at the moment. ![Homey flow eufy doorbell silent](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/6/b66b8b0dc991320869f2c043e56990bcb063686f.jpeg) Any ideas what I might be missing? Thanks in advance for your help! 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 1, 2025, 6:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7734 "2025-09-01T18:28:21Z")
@Andy_Henderson I know, I see that too in the logs As already mentioned the person is not part of the notification in Homey. The E340 without a Homebase is not always working perfectly. Probably also not for notifications As said not sure if this can be fixed as it’s in the SDK. I need quite some time to figure that out. So for now this is what is it unfortunately ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 1, 2025, 6:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7735 "2025-09-01T18:29:53Z")
@weide43 that’s not how it works… The known person only comes back when a person is detected. What you’re trying to do is combining 2 data types which are completely independent of each other ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 1, 2025, 6:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7736 "2025-09-01T18:30:39Z")
@Baguette64 triggering a chime won’t set the Homebase to silent Make sure to snooze the Homebase with the snooze card ---
**Author:** ![weide43](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/weide43/32/79186_2.png) [@weide43](https://community.homey.app/u/weide43)\ **Post date:** [September 2, 2025, 5:59am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7737 "2025-09-02T05:59:43Z")
@martijnpoppen if the doorbell rings then get name of person that’s detected Then “Name is at the door” , not detected “Person is at the door” ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2025, 7:10am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7738 "2025-09-02T07:10:11Z")
@weide43 sorry I already explained that’s not how it’s supposed to work. That sensor is only a indicator not a value which you should use. If you want to get the persons name use the token from the person detected card ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [September 2, 2025, 9:58am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7739 "2025-09-02T09:58:19Z")
Thanks for looking into it. It must be difficult for you being stuck in the middle between Homey users and Eufy. Let me know if I can help with any future testing. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2025, 4:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7740 "2025-09-02T16:36:37Z")
## New app update (🟧 TEST: [3.37.0](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1** : NEW: Implement custom RSA encryption layer to decrease memory usage for snapshots. Fixing: [Upgrade OpenSSL to 3.2 in favor of Eufy Security · Issue #375 · athombv/homey-apps-sdk-issues · GitHub](https://github.com/athombv/homey-apps-sdk-issues/issues/375) > > **FIXES:** > **1** : FIX: Implement extra logging to debug person detection * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2025, 4:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7741 "2025-09-02T16:37:39Z")
@Andy_Henderson @M_J see above, i added some extra logging so i can debug the person detection. if you have person detection again, please send a report (while on app version 3.37.0) This will help me identify the issue ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [September 3, 2025, 7:59am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7742 "2025-09-03T07:59:43Z")
No problem at all. This report after installing 3.37.0; ‘Include Thumbnail’ still set: 40efafb1-bc22-4c26-b0c5-3a7405682c6e Eufy event tagged “Andy, Human”. As expected - using my test flow shown above - “Known Person Detected” does not fire. “Person Detected” fires causing “Person identified as Unknown” in my Homey timeline. I hope it helps, Andy ---
**Author:** ![Pascal88](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pascal88/32/93138_2.png) [@Pascal88](https://community.homey.app/u/Pascal88)\ **Post date:** [September 3, 2025, 2:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7743 "2025-09-03T14:56:07Z")
Hi Martijn, May I ask for your support with the following? I have a second account with admin rights, which has been added under “Shared devices”. Connecting the Homebase3 works fine, but as soon as I try to link other devices that are connected to the HB3, the login page won’t proceed and instead refers to whether the devices have been shared. I have already added this account to “The House” as well, but that doesn’t make a difference. Awaiting your response. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=381) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=383)