# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 374
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 19, 2025, 3:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7563 "2025-07-19T15:41:04Z")
@vyncke002 please change your post to English this is a English topic Also no idea what issue you have can you maybe elaborate? You’re referring your post to something of 4 year old which is not relevant anymore Next to that, do you use homey? Or is your question only eufy related ---
**Author:** ![Shaba49](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shaba49/32/80542_2.png) [@Shaba49](https://community.homey.app/u/Shaba49)\ **Post date:** [July 21, 2025, 8:59am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7564 "2025-07-21T08:59:49Z")
Hi Martijn, Did you manage to get anywhere with the fix? Thanks, Shaba ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 21, 2025, 9:05am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7565 "2025-07-21T09:05:49Z")
@Shaba49 see: [[APP][Pro] Eufy Security - #7526 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/7526) So status is: Waiting for info from Eufy ---
**Author:** ![Vincent\_Roue](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vincent_roue/32/136027_2.png) [@Vincent\_Roue](https://community.homey.app/u/Vincent_Roue)\ **Post date:** [July 21, 2025, 1:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7566 "2025-07-21T13:04:11Z")
Hi @martijnpoppen, Sorry for the inconvenience, but my eufy app crashed and I don’t know how to see the report details. Here is the report : 5162211d-8ddc-4916-9aac-e02e31532b0a Thanks again for your help 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 21, 2025, 1:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7567 "2025-07-21T13:14:46Z")
@Vincent_Roue yes because you called the snapshot function too often. Also see: > [@martijnpoppen](#): > > So because of Nodejs patched a vulnerability I had to built a work-around for snapshots. This is very memory intensive. Currently only for HP23. > > I’m still waiting on Athom to make a upgrade so I can use the native functionality again: [Upgrade OpenSSL to 3.2 in favor of Eufy Security · Issue #375 · athombv/homey-apps-sdk-issues · GitHub](https://github.com/athombv/homey-apps-sdk-issues/issues/375) Because it;'s really memory intensive it will crash out the app. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 22, 2025, 12:55pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7568 "2025-07-22T12:55:18Z")
## New app update (🟧 TEST: [3.36.0](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1** : NEW: Add notification to indicate the notification issue ([https://tinyurl.com/eufy-homey-info](https://tinyurl.com/eufy-homey-info)) > > **FIXES:** > **1** : FIX: Eufy handles a strict country check, causing devices not showing up. This version fixes that * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ---
**Author:** ![Kakolle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kakolle/32/120807_2.png) [@Kakolle](https://community.homey.app/u/Kakolle)\ **Post date:** [July 23, 2025, 1:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7569 "2025-07-23T13:29:19Z")
Hello just recived my homey pro ans wants to set up my eufy cam in the first step do i select homebase 3 there all cameras are connected or do i need to add every single camera? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 23, 2025, 1:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7570 "2025-07-23T13:42:14Z")
@Kakolle every device you have has to be added seperately. Just like any other product you add to Homey pro ---
**Author:** ![Kakolle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kakolle/32/120807_2.png) [@Kakolle](https://community.homey.app/u/Kakolle)\ **Post date:** [July 23, 2025, 2:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7571 "2025-07-23T14:07:20Z")
thank you @martijnpoppen one more question why can i not se all my security modes a have one called night but in homey i only se home/away/geo/schedule/and custom 1,2,3 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 23, 2025, 2:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7572 "2025-07-23T14:08:30Z")
@Kakolle because there’s no way to fetch the names of the security modes and set them dynamically in Homey. That’s a limitation on the Homey side. So the one you called sleep is custom 1 or 2 or 3 Only way to find out is to trigger it and see which one is set. ---
**Author:** ![Andrea\_Boletti](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_boletti/32/113997_2.png) [@Andrea\_Boletti](https://community.homey.app/u/Andrea_Boletti)\ **Post date:** [July 24, 2025, 7:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7573 "2025-07-24T19:08:47Z")
Hello, First of all, thank you for your excellent work on this app. It’s incredibly useful and integrates my cameras with Homey perfectly. I am writing because I found a small issue while trying to create a flow for “unknown people”. **The issue is:** When the generic “A person is detected” trigger fires for an unknown person, the `[known_person_name]` tag doesn’t seem to be cleared. Instead, it holds the “stale” value of the last _known_ person that was detected previously. **My test case:** 1. A known person (“Raluca”) is detected. Everything works fine. 2. Thirty minutes later, an unknown person (with a covered face) triggers the “A person is detected” event. 3. In the flow that runs, the `[known_person_name]` tag still contains the name “Raluca” instead of being empty. This makes it impossible to reliably build logic for unknown people. The expected behavior would be for the tag to be empty/null for that specific event. Thank you again for your time and for this great app. I hope this feedback is helpful! Best regards, Andrea ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 24, 2025, 7:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7574 "2025-07-24T19:24:50Z")
Hi @Andrea_Boletti Are you using the token provided by the trigger card or are you using the generic sensor value of the device? ---
**Author:** ![Mike\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike_d/32/67788_2.png) [@Mike\_D](https://community.homey.app/u/Mike_D)\ **Post date:** [July 24, 2025, 7:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7575 "2025-07-24T19:59:56Z")
Hi All, long time reader first time poster. Apologies for the long message… I have a homey pro with various devices connected all working fine. I also have a eufy setup consisting of 8 x wall cams, 2x pan and tilt s350, 2 x2c, 1 xe340 doorbell, 1 x flood light cam, and 1 x homebase S3. My question is this…has anyone had an issue whereby installing eufy on homey and connecting the devices causes the official eufy app to essentially stop working, as well as issues coming up on homey (eg hue lights controlled via detached shelly switches becoming unresponsive or laggy). I should add I have 4 eufy logins, one for homey, one on my phone, one on my wife’s phone, and one on a tablet. Eufy is also connected to Google home through the same logon I use on my phone. The issue first occured maybe 2 months ago at which point I disabled eufy on homey, and then eventually deleted it. Subsequently all was fine, but I really missed eufy on homey. A few days ago I tried again, at first no issues with the official eufy app but also no cam updates via the eufy app on homey, so I deleted and resetup on homey. This time it worked on homey but crashed my official eufy app (eg can’t manually activate lights on wall light cams, can’t stream video, major delays in changing camera modes etc…), I really just wanted to understand if anyone experienced similar and what they may have tried to fix it. In terms of wifi I am running a tp link mesh network and the homebase is connected via Ethernet. I will of course in the future look to try and install eufy on homey again and do an error log, but I need to find a good time for this as I fear the issue will come back again and interfere with my lights (detached Shelly’s controlling hue bulbs) which my wife will really hate! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 24, 2025, 8:02pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7576 "2025-07-24T20:02:01Z")
@Mike_D first time I hear about such issues But without a diagnostic report I cant do much here ---
**Author:** ![Mike\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike_d/32/67788_2.png) [@Mike\_D](https://community.homey.app/u/Mike_D)\ **Post date:** [July 24, 2025, 8:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7577 "2025-07-24T20:25:29Z")
Hi Martin, I think it’s more to do with perhaps my wifi config or similar. I don’t think it’s an app issue, just thought I’d put it out there in case another user had experienced similar. Thanks for the reply also, I can only imagine how busy you must be managing this app and whatever else so thank you. ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [July 28, 2025, 9:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7578 "2025-07-28T09:39:33Z")
Hi @martijnpoppen , just received the notification to indicate the notification issue. But yesterday (sunday) I was still receiving notifications (for instance when the doorbell was pressed). Is it not affecting all notifications? Or is there something I haven’t updated, which means I’m not experiencing the issue yet? I’m currently still working on Homey 12.4.3. So a bit behind on updates 😉 ---
**Author:** ![Matt\_Middleton](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matt_middleton/32/121016_2.png) [@Matt\_Middleton](https://community.homey.app/u/Matt_Middleton)\ **Post date:** [July 28, 2025, 10:03am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7579 "2025-07-28T10:03:14Z")
Morning @martijnpoppen - to my surprise notifications (Motion/doorbell push/person ID) have kicked back in. 64856844-b80e-49bb-8708-ba247f580b2e ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 28, 2025, 10:04am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7580 "2025-07-28T10:04:42Z")
@Daan_Dagevos It’s not clear who does receive them and who doesn’t (also see the post above from Matt 🤷 but the notification is there to inform everybody about it. Already go loads of questions in my mailbox about it. So if it doesn’t affect you, just ignore it for now 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 28, 2025, 10:04am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7581 "2025-07-28T10:04:55Z")
@Matt_Middleton well that’s interesting.. 🤔 I’ll check the report ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 28, 2025, 10:05am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7582 "2025-07-28T10:05:26Z")
## New app update (🟩 LIVE: [3.36.0](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **NEW:** > **1** : NEW: Add notification to indicate the notification issue ([https://tinyurl.com/eufy-homey-info](https://tinyurl.com/eufy-homey-info)) > > **FIXES:** > **1** : FIX: Eufy handles a strict country check, causing devices not showing up. This version fixes that * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=373) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=375)