# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 370
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 9, 2025, 7:55pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7483 "2025-07-09T19:55:46Z")
@Gerald_Delhaisse No worries, glad you found it 😃 ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 9, 2025, 8:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7484 "2025-07-09T20:00:16Z")
I’m trying it now but things have got worse, probably not due to the test version When I saw the message that it may be a Eufy issue I decided to install home assistant in docker on my Nas and try to get it working through there, home bridge to be specific as I can’t get the security ws working in docker. Long story short, I failed and had to re-pair all my cameras. Now I can’t log in with my main account in homey now, I get the same error that I was getting with my secondary admin accounts. To think all I need it for is to trigger automation when motion is detected 😂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 9, 2025, 9:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7485 "2025-07-09T21:25:16Z")
@Richard_Neal you are aware that HomeAssistant and Homebridge use the same software library as the Homey app is using and I’m one of the maintainers of that library? 😛 So that would never have worked. I have no clue what that error might be. You can try login here and check if you can see your cameras: [https://mysecurity.eufylife.com](https://mysecurity.eufylife.com) ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 10, 2025, 12:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7486 "2025-07-10T12:23:19Z")
Well . . . That’s where it gets stranger then I came from home assistant when my setup died and I wanted something a little less time consuming, so I moved to homey. Eufy security worked fine on my old setup I ended up installing HAOS on a VM on my NAS last night and it’s working fine, I’ve got the cameras linked into Homey via Home assistant and my automations are working again. It would be nice to take HA out of the loop but I can live with it I’ve checked that link and the cameras show up there ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 10, 2025, 2:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7487 "2025-07-10T14:29:01Z")
@Richard_Neal ok not sure what you need from me in this case As I mentioned I can’t really help here. And it’s really hard to debug it if you keep changing your setup. ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 10, 2025, 4:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7488 "2025-07-10T16:05:28Z")
Ideally I still need the cameras directly into Homey, home assistant is a sticky plaster to get my automations working again What do you need from me to debug? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 10, 2025, 4:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7489 "2025-07-10T16:42:42Z")
@Richard_Neal I need a diagnostic report ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 10, 2025, 7:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7490 "2025-07-10T19:04:44Z")
4f19f88b-d2f7-438c-ac07-dd6b4ee19d8f ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 10, 2025, 7:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7491 "2025-07-10T19:51:01Z")
@Richard_Neal super confusing There are devices but somehow homey can’t find them I do see a Chime, Homebase 3 and a S3 Pro But the eufy plug-in is not returning that to homey I’ll dig a bit into the code why this happens ---
**Author:** ![Shaba49](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shaba49/32/80542_2.png) [@Shaba49](https://community.homey.app/u/Shaba49)\ **Post date:** [July 10, 2025, 8:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7492 "2025-07-10T20:18:16Z")
Hi, I have restarted and tested again with v 3.35.4 but still not getting any alerts ☹ 8e20f34b-e475-46da-8a89-7c638d059c90 Thanks, ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 10, 2025, 8:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7493 "2025-07-10T20:59:15Z")
@Shaba49 no unfortunately it’s not working still. I got access to the account of @CyberSponk . So will use that to test, hopefully i can find a fix ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 10, 2025, 9:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7494 "2025-07-10T21:01:21Z")
@Richard_Neal are the devices shared via share device or share residence? ---
**Author:** ![Shaba49](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shaba49/32/80542_2.png) [@Shaba49](https://community.homey.app/u/Shaba49)\ **Post date:** [July 10, 2025, 9:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7495 "2025-07-10T21:52:44Z")
Thank you very much . ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 11, 2025, 12:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7496 "2025-07-11T12:05:22Z")
For this I’m now using the primary account to rule out sharing issues. It’s the same account also used for the home assistant integration There should be Homebase 3 2 x S3 pro 2 x E330 doorbells 2 x mini base chimes ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 11, 2025, 12:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7497 "2025-07-11T12:41:36Z")
@Richard_Neal To further investigate this, would you be ok sharing your credentials with me? ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 11, 2025, 4:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7498 "2025-07-11T16:08:48Z")
for the eufy account? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 11, 2025, 4:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7499 "2025-07-11T16:10:12Z")
@Richard_Neal yes ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 11, 2025, 4:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7500 "2025-07-11T16:47:13Z")
it wouldnt be an issue but ive hit another snag. I came home to find one of my cameras offline an hour ago. I tried to re-pair it with my home base but it kept failing. In the end I chose to reset the homebase and re-pair them all. Now the home base wont connect to the app, ive tried multiple accounts but it wont work. I dug out an samsung old tablet that hasnt been connected to the internet for several months and used the older version of the app and it paired up straight away but when i checked the account on my phone, the devices werent showing up but were showing up on the eufy security web portal. I updated the app on the tablet and the devices disappeared and now the home base cant be added via the tablet! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 11, 2025, 4:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7501 "2025-07-11T16:49:00Z")
@Richard_Neal sorry but I can’t help on this This sound like a eufy issue , it’s better to contact their support for eufy app issues The Homey and HA integrations are reversed engineered ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 11, 2025, 5:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7502 "2025-07-11T17:28:02Z")
it looks like theres an issue with Eufy, starting to see similar issues popping up on Reddit and facebook over the last few hours [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=369) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=371)