# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 366
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 4, 2025, 11:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7403 "2025-07-04T11:15:02Z")
@Chris_Hoth no idea,you can test it if you want What do you expect from it? ---
**Author:** ![Shaba49](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shaba49/32/80542_2.png) [@Shaba49](https://community.homey.app/u/Shaba49)\ **Post date:** [July 4, 2025, 2:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7404 "2025-07-04T14:50:50Z")
Hi, Ever since the Homey Pro firmware was updated (2 days), Eufy Security has stopped working on Homey Pro. Eufy is working via its own application but not through Homey anymore, I have restared Eufy in Homey several times. **Homey Pro** has been updated to version **12.5.0**. Jul 03 2025 04:02:43 Below is the diags report.. f2b2bd3c-3c6d-4629-9113-1e0568b95cf4 Thanks, Shaba ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 4, 2025, 3:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7405 "2025-07-04T15:52:37Z")
@Shaba49 please explain what is not working ---
**Author:** ![Shaba49](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shaba49/32/80542_2.png) [@Shaba49](https://community.homey.app/u/Shaba49)\ **Post date:** [July 4, 2025, 4:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7406 "2025-07-04T16:25:25Z")
Hi, Since the firmware update, I no longer get any activity alerts that have been set up. Non of the below flows are now firing but were working just before the firmware update. I have restarted Homey several times since too.. ![image.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/8/584e64a852d4dcd980e10c0ab0ae1c053c5a11ac.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 4, 2025, 4:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7407 "2025-07-04T16:27:03Z")
@Shaba49 not related to the firmware update Known issue for the eufy app Unfortunately no fix yet There’s a issue in the SDK of eufy: [[Bug]: PushNotificationService.registerGcm] Register GCM - Status return code not 200 · Issue #630 · bropat/eufy-security-client · GitHub](https://github.com/bropat/eufy-security-client/issues/630) I’m looking into it as the maintainer of that repo is not active anymore ---
**Author:** ![Shaba49](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shaba49/32/80542_2.png) [@Shaba49](https://community.homey.app/u/Shaba49)\ **Post date:** [July 4, 2025, 5:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7408 "2025-07-04T17:37:45Z")
Is this a new issue as it was working 2 days ago but seems to have stopped since the firmware update? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 4, 2025, 5:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7409 "2025-07-04T17:40:11Z")
@Shaba49 it’s an issue with registering at the push notification service. That goes wrong So yeah a firmware update causes the eufy app to restart and trying to register at the push notification server which fails. So sound logical to me 😛 ---
**Author:** ![Shaba49](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shaba49/32/80542_2.png) [@Shaba49](https://community.homey.app/u/Shaba49)\ **Post date:** [July 4, 2025, 6:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7410 "2025-07-04T18:04:14Z")
Thanks for the confirmation. Hope this gets resolved soon as it was a primary reason for buying the homey pro. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 4, 2025, 6:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7411 "2025-07-04T18:06:13Z")
@Shaba49 no promises It is and stays a reversed engineered app and also voluntary work. Currently I’m the only one developing for eufy security all other developers seem to have stopped (home assistant, home bridge etc) ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [July 5, 2025, 4:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7412 "2025-07-05T16:23:18Z")
Since 29th June, I’m no longer seeing updates to battery level and outside temperature in either the Homey web app or the Android version. My S330 is wired, but I found the battery level to be a useful check everything was working OK. I found the external temperature sensor to be useful as it’s the only one I have outside the house. This is what I’m seeing from the temperature sensor: ![Temperature](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/a/8a381f8ead6827273e8adcac4eba88ac86a0c654.png) Note it has not sent any changes since 29th June. My diagnostics report is dca9541e-b220-44f7-9429-bad998e8eb5c I’ve tried restarting the Eufy Security app and repairing the device. Appreciate any help or suggestions. Andy ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 5, 2025, 4:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7413 "2025-07-05T16:24:24Z")
@Andy_Henderson see FAQ Q5 [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) Most of the time a issue with eufy servers Nothing I can do to fix it ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [July 5, 2025, 4:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7414 "2025-07-05T16:25:53Z")
That figures as nothing else has changed. Thanks for quick response. Andy ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 7, 2025, 6:32am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7415 "2025-07-07T06:32:45Z")
I’m having issues where my cameras will connect then within an hour or so they just no longer send any information to Homey. They don’t show as disconnected, they are just doing nothing. Is this caused by the same issue Andy is reporting? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 7, 2025, 6:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7416 "2025-07-07T06:39:16Z")
@Richard_Neal what kind of information are you talking about? Eufy connects trough 3 different methods to Homey, so some data might work and some data doesn’t ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 8, 2025, 8:41am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7417 "2025-07-08T08:41:11Z")
Sorry I hadn’t realised you had replied What’s happening to me is that I can add the devices, I can set up flows and they seem to work for a short period and then it stops When I access the devices, they don’t show as disconnected, there is no warning triangle next to them or anything but the image I see is from just after I added the device. For example, say I look at the timeline after adding the camera and ive been in front of it, I can see it registers as a person was detected. If I stand in front of it later, there is nothing. The last activity showing is back from just after I added it. I’ve tried leaving it a few days and nothing changes so it’s not a temporary disconnect. I’ve tried re adding them twice and reinstalled the app and it’s the same behaviour ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 8, 2025, 9:29am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7418 "2025-07-08T09:29:34Z")
![1000011519](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/3/a3669ce766b14c1e73461a22509882329b823a58.jpeg) This shows what I mean, I have readded them today and there is someone in my yard now but Homey doesn’t register it. All notifications etc are working fine within the Eufy app. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 8, 2025, 9:30am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7419 "2025-07-08T09:30:33Z")
@Richard_Neal and you already followed the steps in FAQ Q1? [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) ---
**Author:** ![Gerald\_Delhaisse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gerald_delhaisse/32/80408_2.png) [@Gerald\_Delhaisse](https://community.homey.app/u/Gerald_Delhaisse)\ **Post date:** [July 8, 2025, 12:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7420 "2025-07-08T12:31:37Z")
@martijnpoppen Hello, quick question about known person detection: Does it not work anymore? I have the Homebase 3, the Eufy app recognizes me but the information does not go back to Homey. The information that 1 person or 1 animal is sent back, however. I would like not to receive a notification when it is me who comes back, no way via eufy, I was hoping to use this in Homey. Thanks in advance for the information ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 8, 2025, 1:02pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7421 "2025-07-08T13:02:02Z")
@Gerald_Delhaisse sorry your question is not really clear to me, can you elaborate on what works and what doesn’t work for you also did you check FAQ Q1? [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) ---
**Author:** ![Richard\_Neal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_neal/32/123687_2.png) [@Richard\_Neal](https://community.homey.app/u/Richard_Neal)\ **Post date:** [July 8, 2025, 1:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7422 "2025-07-08T13:42:52Z")
I have. On the first day I set it up, it worked for a few hours, I had automations running to switch on lights when motion was detected, it stopped working the following day. No when I add them it seems to stop working almost straight away [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=365) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=367)