# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 364
**Author:** ![Giulio\_R](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/giulio_r/32/30639_2.png) [@Giulio\_R](https://community.homey.app/u/Giulio_R)\ **Post date:** [June 9, 2025, 6:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7363 "2025-06-09T18:07:19Z")
Hi Martijn, since a few days I cannot use the app any more: always crashes. I send you a report f60f1824-3e42-4930-92ce-76cf276f2086 I really do not understand what happend. Tried to unistall/install from scratch no way. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 9, 2025, 6:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7364 "2025-06-09T18:53:49Z")
@Giulio_R seems like a cpu crash. So it can’t get the resources it needs on your homey. Do you have enough cpu space available? ---
**Author:** ![Bellnaf](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bellnaf/32/123235_2.png) [@Bellnaf](https://community.homey.app/u/Bellnaf)\ **Post date:** [June 9, 2025, 8:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7365 "2025-06-09T20:39:31Z")
Is the new the eufy famlock S3 going to be supported? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 9, 2025, 8:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7366 "2025-06-09T20:40:00Z")
@Bellnaf No sorry, currently Locks are not part of this app and not on the planning ---
**Author:** ![Giulio\_R](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/giulio_r/32/30639_2.png) [@Giulio\_R](https://community.homey.app/u/Giulio_R)\ **Post date:** [June 10, 2025, 6:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7367 "2025-06-10T06:46:08Z")
Hi Martijn, CPU usage for Eufy security shows as follow: ![image.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/4/94960fdc10f0b830051425604920057de9aa2353.png) No other app shows such a CPU usage. When I try to reinstall I also get this error: ![image.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/0/a080fe6ded5bcb5c330ac2766061fea8ea757357.png) These problems happen also in 2 different Homey Pro (anyhow 2 different admin user). Let me know if you need something else. Best regards. Giulio ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 10, 2025, 6:57am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7368 "2025-06-10T06:57:47Z")
@Giulio_R cpu usage on Eufy is heavy that’s a given. The seocnd image you show is not Eufy related, that coming from the Homey app itself. It seems to crash on the snapshot/event image. Can you go here: [Homey Developer Tools](https://tools.developer.homey.app/tools/images) and see if the images do occur or if this page crashes as well ---
**Author:** ![Giulio\_R](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/giulio_r/32/30639_2.png) [@Giulio\_R](https://community.homey.app/u/Giulio_R)\ **Post date:** [June 10, 2025, 1:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7369 "2025-06-10T13:48:12Z")
The Homey Developer Tools (app stopped and crashed) shows this: ![image.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/2/b2cdf0964811fa82ead2b9f33dadeb2f48794cf8.png) If app restarted it shows for few moments (or X minutes of times) the images of the single Eufy cam till when it crashes again (and then refresh). ![image.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/6/260ae70ccf543d8a5b33aef5b1872f6657a46fd0.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 10, 2025, 2:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7370 "2025-06-10T14:05:30Z")
@Giulio_R strange. Can you restart the app and send a new report? ---
**Author:** ![Steffen\_Geiger](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steffen_geiger/32/123014_2.png) [@Steffen\_Geiger](https://community.homey.app/u/Steffen_Geiger)\ **Post date:** [June 10, 2025, 2:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7371 "2025-06-10T14:06:03Z")
Hello, first of all I would like to thank you for the app. Then I have a question, the Indoor Camera Pan/Tilt cannot create snapshots for me, neither with the self-hosted Docker container as described in FAQ13, nor with the take snapshot without self-hosted. My other camera (Floodlight Cam) can take a snapshot with both the self-hosted version and the non-self-hosted version. Is it possible that the Indoor Camera Pan/Tilt cannot do this at all? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 10, 2025, 2:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7372 "2025-06-10T14:06:48Z")
@Steffen_Geiger it should work, please send a report and share your flow? ---
**Author:** ![Giulio\_R](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/giulio_r/32/30639_2.png) [@Giulio\_R](https://community.homey.app/u/Giulio_R)\ **Post date:** [June 10, 2025, 2:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7373 "2025-06-10T14:39:28Z")
Restarted, new report 22ff836e-1158-4256-b1d9-0774f460d00c but I don’t know if it gave already another crash ---
**Author:** ![Steffen\_Geiger](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steffen_geiger/32/123014_2.png) [@Steffen\_Geiger](https://community.homey.app/u/Steffen_Geiger)\ **Post date:** [June 10, 2025, 3:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7374 "2025-06-10T15:01:22Z")
Hello again, the report is made with the Code: 8ae15bef-3c68-4e5f-a00e-bfee9863c2f2 Screenshots from the Settings, the Flow and the notification will be available, but unfortunately as a new user I can only send one picture per post Thanks for your advice ---
**Author:** ![Steffen\_Geiger](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steffen_geiger/32/123014_2.png) [@Steffen\_Geiger](https://community.homey.app/u/Steffen_Geiger)\ **Post date:** [June 10, 2025, 3:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7375 "2025-06-10T15:13:27Z")
Hey there, I have restarted the app and now it works, but thanks for your quick response. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 13, 2025, 9:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7376 "2025-06-13T21:50:00Z")
@Giulio_R can you click the red crashed icon in the app screen and send a screenshot of that? I don’t see anything in the log which can cause this. Except that the CPU limit reached ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 13, 2025, 10:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7377 "2025-06-13T22:11:41Z")
## New app update (🟧 TEST: [3.35.0](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1** : NEW: ADD known face flowcards and sensor info > > **FIXES:** > **1** :FIX: Homebase 3 flowcard - Alarm time - allow lower numbers @Marcus_Bitterling > **2** : FIX: Wall light cam S120 - HB3 - Light not working @Marcus_Bitterling (hope this works) * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/7/3707b84830592f6df33604f6f8dd1557524247ca.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/7/97536368c4520693eedaa9f7aa4153122d077df5.jpeg) ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [June 14, 2025, 6:01am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7378 "2025-06-14T06:01:04Z")
Thanks! Unfortunately the lamp still doesn’t react. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 14, 2025, 6:59am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7379 "2025-06-14T06:59:01Z")
@Marcus_Bitterling yeah was afraid so. I actually need acces to the device to check it out. Would that be possible for you to share it with me? ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [June 14, 2025, 10:35am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7380 "2025-06-14T10:35:33Z")
Sure! What should I do? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 14, 2025, 10:35am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7381 "2025-06-14T10:35:52Z")
I’ll dm you my email 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 16, 2025, 12:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7382 "2025-06-16T12:38:42Z")
## New app update (🟩 LIVE: [3.35.0](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **NEW:** > **1** : NEW: ADD known face flowcards and sensor info > > **FIXES:** > **1** :FIX: Homebase 3 flowcard - Alarm time - allow lower numbers * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/7/3707b84830592f6df33604f6f8dd1557524247ca.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/7/97536368c4520693eedaa9f7aa4153122d077df5.jpeg) [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=363) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=365)