# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 363
**Author:** ![Lou\_Coe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lou_coe/32/120866_2.png) [@Lou\_Coe](https://community.homey.app/u/Lou_Coe)\ **Post date:** [May 20, 2025, 10:19am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7342 "2025-05-20T10:19:53Z")
Hi @martijnpoppen! None of my camera motion alarms seem to be triggering, i have several cameras and none are registering motion in homey. I’m using a separate account, and also not using the eufy app geofencing as suggested in the install instructions, is it because when im set to “Home” there are no notifications set in my eufy app? ![Screenshot 2025-05-20 at 11.15.58](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/7/77bc30e62b17b3d564c7e6e6fd20252543f6885a.png) ![Screenshot 2025-05-20 at 11.16.15](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/c/ec42726e9ad24f5aaf22733af0ed5a4026b1ca75.png) I’ve also created a diagnostic report: cd68b429-7327-4b41-a533-2ca23a934ef8 Thanks so much! 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 20, 2025, 11:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7343 "2025-05-20T11:22:06Z")
@Lou_Coe see FAQ Q1 [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) ---
**Author:** ![Henk\_Jan\_Schat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_jan_schat/32/39077_2.png) [@Henk\_Jan\_Schat](https://community.homey.app/u/Henk_Jan_Schat)\ **Post date:** [May 28, 2025, 12:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7344 "2025-05-28T12:37:07Z")
Hoi Martijn, I have the water and freeze sensor. What do you need to add the sensor to the app? Groet Henk Jan ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 28, 2025, 1:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7345 "2025-05-28T13:12:47Z")
@Henk_Jan_Schat this is a English topic Please edit your post and translate it Thanks ---
**Author:** ![Stanga](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stanga/32/79116_2.png) [@Stanga](https://community.homey.app/u/Stanga)\ **Post date:** [June 2, 2025, 11:54am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7346 "2025-06-02T11:54:28Z")
@martijnpoppen My eufy access just stopped working. When i try to repair it just says that I do not have any entities in my account. Any ideas? Thanks 😃 ---
**Author:** ![Stanga](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stanga/32/79116_2.png) [@Stanga](https://community.homey.app/u/Stanga)\ **Post date:** [June 2, 2025, 12:03pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7347 "2025-06-02T12:03:40Z")
I just found out why it stopped working on Homey. When I change security mode on the native iOS app it cut’s access to homey. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 2, 2025, 12:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7348 "2025-06-02T12:22:45Z")
@Stanga do you use a different account in homey? Like described on the App Store page ---
**Author:** ![Stanga](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stanga/32/79116_2.png) [@Stanga](https://community.homey.app/u/Stanga)\ **Post date:** [June 2, 2025, 12:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7349 "2025-06-02T12:29:13Z")
Yes! I have a separate one. When I change “mode” on the homebase 3 it cuts access to homey. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 2, 2025, 12:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7350 "2025-06-02T12:29:40Z")
@Stanga please send a diagnostic report after reproducing ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 2, 2025, 1:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7351 "2025-06-02T13:32:18Z")
@Henk_Jan_Schat see [[APP][Pro] Eufy Security - #5 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey-info) The water and freeze sensor is not added to the SDK and already checked those but I don’t have the proper tools to debug those sensors So I’m afraid they won’t be added ---
**Author:** ![Mara](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mara/32/12554_2.png) [@Mara](https://community.homey.app/u/Mara)\ **Post date:** [June 2, 2025, 7:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7352 "2025-06-02T19:26:00Z")
Hi @martijnpoppen, I want to make a flow to play my own recorded speech message when nobody is at home. So, when doorbell is pushed, then play own speech message 1. When testing it with a own recorded message, I get an error and no sound is played from my doorbell. But when I select the standard messages, I do not get an error and the message is played. Do you know what I can do to fix this? Have also tried to rename the recorded speech message it to the standard name in the homey app, but that also doesn’t work. Fyi: I’m owning the video doorbell e340 in combination with the home base 3 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 2, 2025, 8:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7353 "2025-06-02T20:19:28Z")
@Mara try a restart of the app and try again after that ---
**Author:** ![Mara](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mara/32/12554_2.png) [@Mara](https://community.homey.app/u/Mara)\ **Post date:** [June 2, 2025, 8:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7354 "2025-06-02T20:24:04Z")
Restarting didn’t help unfortunately ☹ ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 2, 2025, 8:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7355 "2025-06-02T20:25:28Z")
@Mara not sure if it works with this combination. Can you send a diagnostic report after trying to trigger it again ---
**Author:** ![Mara](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mara/32/12554_2.png) [@Mara](https://community.homey.app/u/Mara)\ **Post date:** [June 2, 2025, 9:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7356 "2025-06-02T21:16:39Z")
I just sent the diagnostic report: 5f00282d-7309-4bdf-9d11-9995bd85ccdd ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 2, 2025, 9:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7357 "2025-06-02T21:28:23Z")
@Mara I see the recording is not in the api response yet Can take a while before it’s there I would recommend retry tomorrow ---
**Author:** ![Jan\_Vitasek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_vitasek/32/65949_2.png) [@Jan\_Vitasek](https://community.homey.app/u/Jan_Vitasek)\ **Post date:** [June 7, 2025, 12:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7359 "2025-06-07T12:41:10Z")
Hello, I put widget on my dashboard as a snapshot from cameras. Homey updates snapshot aprox. Every 1 hour. Issue is that snapshot is not visible most of time. See picture. Any help or recommendstions? Thank you really much. ![1000016373](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/a/8a4fb27cae8b1d09ce281fa19ae98d21f2aa72c3.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 7, 2025, 12:57pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7360 "2025-06-07T12:57:21Z")
@Jan_Vitasek please send a report ---
**Author:** ![Jan\_Vitasek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_vitasek/32/65949_2.png) [@Jan\_Vitasek](https://community.homey.app/u/Jan_Vitasek)\ **Post date:** [June 7, 2025, 2:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7361 "2025-06-07T14:13:07Z")
5b227b05-4db0-4cd7-b7b8-a85c8e624812 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 7, 2025, 4:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7362 "2025-06-07T16:06:03Z")
@Jan_Vitasek you are snapshots at the same time Every time homey has to open a stream to a camera it closes the others Make sure to do it asynchronous [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=362) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=364)