# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 355
**Author:** ![naehle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/naehle/32/79073_2.png) [@naehle](https://community.homey.app/u/naehle)\ **Post date:** [April 5, 2025, 2:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7178 "2025-04-05T14:17:24Z")
Hi, what do you mean by camera update? Updating the eufy cameras firmware? Regards ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 5, 2025, 2:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7179 "2025-04-05T14:34:40Z")
@naehle the latest eufy homey app update šŸ˜‰ But we already see it doesnā€™t work for you. So itā€™s not clear yet what works and what not ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 5, 2025, 2:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7181 "2025-04-05T14:35:46Z")
@Martin_Westerstrand this is still not relevant for this app. Please contact homey support ---
**Author:** ![Lukasz\_Kostek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukasz_kostek/32/92389_2.png) [@Lukasz\_Kostek](https://community.homey.app/u/Lukasz_Kostek)\ **Post date:** [April 5, 2025, 2:55pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7182 "2025-04-05T14:55:33Z")
Hi, No. After update of software made by martijnpoppen ---
**Author:** ![Martin\_Westerstrand](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_westerstrand/32/73033_2.png) [@Martin\_Westerstrand](https://community.homey.app/u/Martin_Westerstrand)\ **Post date:** [April 5, 2025, 6:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7183 "2025-04-05T18:34:26Z")
Updated Homey via USB and did a fresh install of Eufy-app from the Homey App Store. Still the same problem. Looks like the app is installed, but no devices can be found. Also no CPU usage or memory usage. When I click on restart app, it says ā€œnot installedā€, but it shows just like itĀ“s installed. 35d0ec9b-cc2e-4243-bf03-16db62aaee8f ![SkaĢˆrmavbild 2025-04-05 kl. 20.28.49](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/2/92217f67f790655815c3c5e841c4672373d02e8c.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 5, 2025, 6:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7184 "2025-04-05T18:38:49Z")
@Martin_Westerstrand this is still not a eufy error. Please contact homey support ---
**Author:** ![Trinic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trinic/32/17144_2.png) [@Trinic](https://community.homey.app/u/Trinic)\ **Post date:** [April 5, 2025, 7:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7185 "2025-04-05T19:05:18Z")
Hey. Are you sure itā€™s a Homey problem? Cus I updated to the latest vers and now my cameras/homebase canā€™t be find and the app canā€™t be find in apps. Itā€™s like it have been uninstalled by its self?! I have tried to restart Homey and try to install the app again. But itā€™s not working. Any ide what the problem can be? Thanks for your great work. ![1000001817](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/1/41c62071876fab0e91707454af3d62bd3bd1e919.jpeg) ![1000001818](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/0/d0ffa09fde241d1e629339f31608290d0fc54dc3.png) ![1000001819](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/8/188fa31c5d9be89632535e20075fbf71974213fd.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 5, 2025, 7:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7186 "2025-04-05T19:06:17Z")
@Trinic if this was something that was in my control I would definitely said that right? So yes Iā€™m certain this is a homey error which i canā€™t do anything about The issue is already reported multiple times last weeks [Cannot add new apps to Homey suddenly](https://community.homey.app/t/cannot-add-new-apps-to-homey-suddenly/133411) and also fixed [Homey Pro (2016 ā€” 2019) Changelog | Homey](https://homey.app/en-us/wiki/homey-pro-2016-2019-changelog/) ---
**Author:** ![Trinic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trinic/32/17144_2.png) [@Trinic](https://community.homey.app/u/Trinic)\ **Post date:** [April 5, 2025, 7:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7187 "2025-04-05T19:46:44Z")
Sorry for double checking šŸ˜¢ Thanks for the link, will read them ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 6, 2025, 11:07am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7188 "2025-04-06T11:07:00Z")
## New app update (šŸŸ© LIVE: [3.32.8](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **NEW:** > **1** : None > > **FIXES:** > **1** : FIX: Indoor Cam P&T E220 on/off * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Donā€™t want to be part of this test version?** Install the live version ā†’ [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 6, 2025, 11:07am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7189 "2025-04-06T11:07:32Z")
@Chris_nl @naehle @Rick_D please check out the latest release šŸ™‚ ---
**Author:** ![Mike73](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike73/32/26383_2.png) [@Mike73](https://community.homey.app/u/Mike73)\ **Post date:** [April 6, 2025, 11:34am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7190 "2025-04-06T11:34:09Z")
Thanks for the support it works šŸ‘šŸ‘Œ ---
**Author:** ![Rick\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rick_d/32/143953_2.png) [@Rick\_D](https://community.homey.app/u/Rick_D)\ **Post date:** [April 6, 2025, 11:41am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7191 "2025-04-06T11:41:18Z")
i can confirm - works again! šŸ™‚ (tested with 3.32.9) thx so much for your effort! ---
**Author:** ![naehle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/naehle/32/79073_2.png) [@naehle](https://community.homey.app/u/naehle)\ **Post date:** [April 6, 2025, 1:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7192 "2025-04-06T13:26:51Z")
3.32.9 working like a charm! Thanks once again! ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [April 6, 2025, 6:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7193 "2025-04-06T18:35:46Z")
Seems to work fine again! Thanks for the quick fix šŸ‘ ---
**Author:** ![Akeran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/akeran/32/106191_2.png) [@Akeran](https://community.homey.app/u/Akeran)\ **Post date:** [April 7, 2025, 9:44am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7194 "2025-04-07T09:44:16Z")
The on/off issue for Indoor Cam is fixed. Thank you very much. I still have the issue of snapshots not updating though. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 7, 2025, 10:44am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7195 "2025-04-07T10:44:21Z")
@Akeran good to hear! Which issues for the snapshots? I tried to search back in the topic, but couldnā€™t find a message from you about that EDIT: Got it: [[APP][Pro] Eufy Security - #7029 by Akeran](https://community.homey.app/t/app-pro-eufy-security/44921/7029) Can you send a diagnostic report when it doesnā€™t update. also please check this: [[APP][Pro] Eufy Security - #7114 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/7114) ---
**Author:** ![Akeran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/akeran/32/106191_2.png) [@Akeran](https://community.homey.app/u/Akeran)\ **Post date:** [April 7, 2025, 11:14am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7196 "2025-04-07T11:14:23Z")
136047e6-3275-4f68-86f8-7a7de60df4e4 Maybe itā€™s related to what you said about overloading. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 7, 2025, 11:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7197 "2025-04-07T11:15:51Z")
@Akeran will check! yeah users are allowed 60 snapshots per 20 hours. So if everybody does that the servers wonā€™t handle and i need to increase. So iā€™m thinking what i can do to improve this. I donā€™t mind to host this service but i increased it already 3 times in a year šŸ˜› ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 7, 2025, 11:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/7198 "2025-04-07T11:39:13Z")
@Akeran can you send a new report after taking a snapshot, and can you also share your flow? I only see event image related messages [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=354) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=356)