# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 323
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 5, 2024, 12:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6525 "2024-12-05T12:19:21Z")
@Sander_Muurmans @Davi-d @Guldbaekolsen Added a extra region. So service is running in EU and USA now Can you try again? ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [December 5, 2024, 12:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6526 "2024-12-05T12:19:41Z")
Thank you for you quick reply. 3a6f88fb-8ddc-4279-8a49-6df4ede2242c ---
**Author:** ![Guldbaekolsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/guldbaekolsen/32/51645_2.png) [@Guldbaekolsen](https://community.homey.app/u/Guldbaekolsen)\ **Post date:** [December 5, 2024, 12:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6527 "2024-12-05T12:21:31Z")
Looks like it is working now… 🙂 ---
**Author:** ![Davi-d](https://avatars.discourse-cdn.com/v4/letter/d/ea666f/32.png) [@Davi-d](https://community.homey.app/u/Davi-d)\ **Post date:** [December 5, 2024, 12:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6528 "2024-12-05T12:22:07Z")
Still displaying old event and no snapshot. Should I try to use another server ? Does it worth the time spent to achieve? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 5, 2024, 12:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6529 "2024-12-05T12:23:00Z")
@Davi-d can you restart your Eufy app in Homey and try again and then send a new report. You log was full with stuff so really hard to find the issue for you Oh and btw the second image you sent will never work 😉 snapshot is not the same as event ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 5, 2024, 12:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6530 "2024-12-05T12:23:18Z")
@Ria_Banis Can you check [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) Q1? ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [December 5, 2024, 12:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6531 "2024-12-05T12:26:23Z")
These are the settings I use since I installed the camera’s (I think two years ago) ![IMG_7855](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/b/0bfb135c874697d4848bc5f0827303465fc2045c.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 5, 2024, 12:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6532 "2024-12-05T12:28:08Z")
@Ria_Banis please try a repair of the device. ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [December 5, 2024, 12:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6533 "2024-12-05T12:33:48Z")
I get a login page. I logged in but I don’t get feed back, is that ok? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 5, 2024, 12:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6534 "2024-12-05T12:40:28Z")
@Ria_Banis Yes ! No message is good 😃 ---
**Author:** ![Davi-d](https://avatars.discourse-cdn.com/v4/letter/d/ea666f/32.png) [@Davi-d](https://community.homey.app/u/Davi-d)\ **Post date:** [December 5, 2024, 12:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6535 "2024-12-05T12:52:56Z")
No progress after restarting… c6129e2d-dfb4-4fbb-a3bc-b807fef2fff2 I did delete some Eufy elements in as many flow as possible. Maybe will make it easier for you to read. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 5, 2024, 12:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6536 "2024-12-05T12:54:15Z")
@Davi-d Events: there’s a issue on the notification client in your logs. Seems ipv6 related. Not sure if you can force Homey to Ipv4. Or maybe try a repair on the devices Snapshot: Can you try to only run one snapshot? You’re opening 5 streams at the same time resulting in a massive load on your Homey and it can’t parse it ---
**Author:** ![Davi-d](https://avatars.discourse-cdn.com/v4/letter/d/ea666f/32.png) [@Davi-d](https://community.homey.app/u/Davi-d)\ **Post date:** [December 5, 2024, 12:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6537 "2024-12-05T12:54:53Z")
> [@martijnpoppen](#): > > Oh and btw the second image you sent will never work 😉 snapshot is not the same as Sure ! Was just testing by clicking “start here” ---
**Author:** ![Sander\_Muurmans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sander_muurmans/32/109670_2.png) [@Sander\_Muurmans](https://community.homey.app/u/Sander_Muurmans)\ **Post date:** [December 5, 2024, 3:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6538 "2024-12-05T15:18:04Z")
Unfortunately no success after restarting the Eufy app. There is some different behaviour though, instead of not doing anything at all, it now gives an error. e7a8c3d0-d2bb-442d-a9b9-cbf3a26dc728 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/7/47dddaab13248ac2fec7b289ade7ae7c6c7e6b64.png) ---
**Author:** ![Sander\_Muurmans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sander_muurmans/32/109670_2.png) [@Sander\_Muurmans](https://community.homey.app/u/Sander_Muurmans)\ **Post date:** [December 5, 2024, 3:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6539 "2024-12-05T15:40:31Z")
I just tried adding a new homebase. For this purpose i created a new Eufy account and shared the homebase with that new account. This new account will only be used by the Homey app. I verified that the new account has access to the homebase and doorbell on the ios app. When trying to add the new homebase on the Homey, the following error message appears. Now i retried adding it with the original username (which previously worked) and this one results in the same error. I expect there to be an issue with the regions. Both accounts are set to region ‘Netherlands’. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/1/e188385855444a37da00f7a7c102ebf54a27d51e.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 5, 2024, 4:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6540 "2024-12-05T16:18:56Z")
@Sander_Muurmans that stream error is not a error from this app Next to that I see a successful snapshot on the doorbell ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 5, 2024, 4:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6541 "2024-12-05T16:19:49Z")
@Sander_Muurmans i can’t say what’s wrong with that. Send a report if you want me to investigate ---
**Author:** ![pjotr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pjotr/32/83052_2.png) [@pjotr](https://community.homey.app/u/pjotr)\ **Post date:** [December 5, 2024, 5:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6542 "2024-12-05T17:50:57Z")
Not using snapchat (I am to old? 😀) Can i still get notification? I have changed in the Eufy app to allow notifications FFMPEG. Saying this I really would like the old solution that worked - sending to user. Is that possible? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 5, 2024, 6:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6543 "2024-12-05T18:04:30Z")
@pjotr sorry but I don’t really get what you mean ---
**Author:** ![Sander\_Muurmans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sander_muurmans/32/109670_2.png) [@Sander\_Muurmans](https://community.homey.app/u/Sander_Muurmans)\ **Post date:** [December 5, 2024, 9:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6544 "2024-12-05T21:56:16Z")
9036729e-0dc4-49c9-bcc1-d634b7bf59a4 The stream error is an error generated when trying to add a device for the Eufy app, so while the error itself might not be from the app (but from Homey), it is caused by the app. You said you see a successful snapshot on the doorbell? How can you see that? Because I still haven’t been able to see a single successful snapshot. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=322) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=324)