# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 320
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 2:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6464 "2024-11-26T14:32:52Z")
Sure they are. I thought maybe it could be a router thing, so made a straight forward internet connection, but stil the same. ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 2:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6465 "2024-11-26T14:34:19Z")
Is it because of the dual cam? I use picture in picture. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 2:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6466 "2024-11-26T14:42:40Z")
@FKok can’t say that. Did you send the report? ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 2:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6467 "2024-11-26T14:46:15Z")
Yes, f34dcc3b-672a-4e4f-8bf7-a649c2a0e560 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 2:55pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6468 "2024-11-26T14:55:20Z")
@FKok you’re using a custom snapshot service? Maybe forgot to mention that? 😛 * * * Edit: Sorry but: FAQ Q13 [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) > [@martijnpoppen](#): > > **Q13:** **How to setup self-hosted snapshot service** > **A0:** : This is a DIY, I won’t give support on self-hosted setups What i see in the report: `failed, reason: connect ECONNREFUSED 10.0.0.100:3000` But please test if the normal snapshot card works and if that works it’s in your own setup. ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 3:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6469 "2024-11-26T15:05:29Z")
Indeed i followed your tutorial to setup a sefhosted snapshot service. Tried both options, and both the same result. So the normal snapshot card doesn’t work and the selfhosted card does not work. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 3:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6470 "2024-11-26T15:06:30Z")
@FKok Ok but i restarted the snapshot service and asked a new report. However i only see your own service there. So not really something i can help with. So please send a new report after using the snapshot card (not self hosted) ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 3:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6471 "2024-11-26T15:09:35Z")
New flow with the normal snap shot card : 3e020b21-5667-486e-ac32-ece28ea4f2a7 ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 3:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6472 "2024-11-26T15:18:23Z")
Shoot me. Turned off the homebase. Rebooted homey, power on homebase and it works. Just luck or? Thanks anyway for your quick reactions @martijnpoppen. As always. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 3:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6473 "2024-11-26T15:19:55Z")
@FKok Nice! But you already tried that right? Glad it works. Homebase restart most of the time resolves connection issues Eufy can sometimes discard an active session and a restart works. ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 3:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6474 "2024-11-26T15:20:45Z")
Yes did a reboot before, but now in different order. Thanks @martijnpoppen ---
**Author:** ![Teddy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/teddy/32/13818_2.png) [@Teddy](https://community.homey.app/u/Teddy)\ **Post date:** [November 26, 2024, 6:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6475 "2024-11-26T18:26:48Z")
Hello. I bought a Homebase 3 and a doorbell E340 (T8214). The HB was no problem getting into Homey. But the doorbell refuse. All i get is a Error page with no deeper reason why. I have tried both local storage with wifi on the doorbell and having it using the HB. So my question is if someone might have a good idea what i need todo to get it into Homey? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 6:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6476 "2024-11-26T18:27:31Z")
@Teddy please send a diagnostic report after reproducing the issue ---
**Author:** ![Teddy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/teddy/32/13818_2.png) [@Teddy](https://community.homey.app/u/Teddy)\ **Post date:** [November 26, 2024, 6:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6477 "2024-11-26T18:31:10Z")
Hi Martin 06426e88-0d37-4f6a-bc29-4bb7b60872de Here it is 🙂 Thx for looking into it. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 6:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6478 "2024-11-26T18:32:18Z")
@Teddy You’re trying to add a 2K powered doorbell while you should add the dual battery doorbell Same as in the original eufy app ---
**Author:** ![Teddy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/teddy/32/13818_2.png) [@Teddy](https://community.homey.app/u/Teddy)\ **Post date:** [November 26, 2024, 6:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6479 "2024-11-26T18:53:56Z")
Ahhh the batt one for that is also for the E340. Ok i tried both the powered once sins i had that connected and got the error page. But it worked now using the bat one 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 6:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6480 "2024-11-26T18:54:30Z")
@Teddy yes it stays a battery doorbell even if you wire it 😛 Glad it works! if you have any other questions let me know! FYI: There’s also a FAQ [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) ---
**Author:** ![Dirk\_van\_der\_Heijden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirk_van_der_heijden/32/118116_2.png) [@Dirk\_van\_der\_Heijden](https://community.homey.app/u/Dirk_van_der_Heijden)\ **Post date:** [November 26, 2024, 8:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6481 "2024-11-26T20:47:01Z")
I’m using Eufy motion detectors with Homey pro, but I can’t get any motiondetection in my Homey. I already reinstalled the Eufy app, but it doesn’t seem te help. What am I doing wrong? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 8:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6482 "2024-11-26T20:47:26Z")
@Dirk_van_der_Heijden see FAQ Q1 [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) ---
**Author:** ![Dirk\_van\_der\_Heijden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirk_van_der_heijden/32/118116_2.png) [@Dirk\_van\_der\_Heijden](https://community.homey.app/u/Dirk_van_der_Heijden)\ **Post date:** [November 26, 2024, 8:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6483 "2024-11-26T20:54:13Z")
Great, thx for the quick response. I have noticed some wrong settings and I’m gonna try it. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=319) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=321)