# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 319
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 25, 2024, 7:28am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6444 "2024-11-25T07:28:12Z")
@Ria_Banis theres somebody else with the same issue. But didn’t find a root cause yet Please send a report when it happens ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [November 25, 2024, 8:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6445 "2024-11-25T20:38:42Z")
@martijnpoppen I’ve got the same issue. I think it started happening after the latest Homey update. I’ve got several flows which start by either pressing the dual camera doorbell or people walking by the Solar Wall Light Cam. Both are connected through a Homebase3. All 3 devices are linked to Homey. All actions are registered in the Eufy Security app, but not by Homey. Diagnostic report: 755449d3-25ee-44e1-98e0-510e16483111 Already tried re-adding the doorbell and the homebase3 to homey, without result. And restarted the app. But still: when pressing the doorbell, nothing is registered in Homey. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 25, 2024, 8:57pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6446 "2024-11-25T20:57:15Z")
@Daan_Dagevos same issue as who? 😅 A lot of issues get reported here. So not clear to me what you’re referring to. But sounds like the notification service is not working properly. Please try a repair of the devices ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [November 25, 2024, 9:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6447 "2024-11-25T21:04:19Z")
@martijnpoppen ahaa! I meant the issue mentioned above your message. Since all 3 eufy devices have the same issue, I was wondering if it was Homebase3 losing connection with Homey. I’ve repaired all 3 devices again and pressed the doorbell. Nothing appears to be registered: 194508bb-7013-409f-b58f-1b854a3c60d2 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 25, 2024, 9:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6448 "2024-11-25T21:05:20Z")
@Daan_Dagevos looks like a different issue to me 😛 Can you try a Homey and Homebase reboot? ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [November 25, 2024, 9:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6449 "2024-11-25T21:06:33Z")
@martijnpoppen Just pulling the plug of both devices waiting a minute and plugging in again? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 25, 2024, 9:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6450 "2024-11-25T21:07:02Z")
@Daan_Dagevos yes! ---
**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\ **Post date:** [November 25, 2024, 9:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6451 "2024-11-25T21:16:51Z")
@martijnpoppen that was it, thanks! Always a bit scary to shut down Homey with people in the house just living their lives… 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 25, 2024, 10:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6452 "2024-11-25T22:22:48Z")
@Daan_Dagevos nice! Yes Eufy can sometimes discard an active session and a restart works. Most of the time restart of the Homebase but doing both is also good practice ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 1:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6453 "2024-11-26T13:40:17Z")
I’m trying to get snapshots when someone pushes the doorbell or motion is detected, but everytime i get the default image. What am i doing wrong? ![IMG_7203](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/7/f73ebff6f87b69d0378f322af3a8b1d77055ca78.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 1:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6454 "2024-11-26T13:41:09Z")
@FKok hard to say without a diagnostic report Please send one after reproducing the issue ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 1:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6455 "2024-11-26T13:45:21Z")
Sorry, send you a report: 1e98a8ed-e0fe-424b-acb9-7afc6105d994 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 1:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6456 "2024-11-26T13:46:28Z")
@FKok did it work before? Is your camera connected to a Homebase? ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 1:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6457 "2024-11-26T13:49:08Z")
@martijnpoppen It’s a new setup, just bought it. And yes i’m using a homebase. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 2:03pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6458 "2024-11-26T14:03:16Z")
@FKok so if I’m correct it’s a E340 connected to a Homebase 3? Did you already try a restart of the app? I did a restart of the snapshot service, can you try again? And can you share your flow? ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 2:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6459 "2024-11-26T14:12:13Z")
@martijnpoppen Yes, that’s the setup. I restarted the app a few times, still the same result. ![eufyhomey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/e/3ee726edb5c9ce1c8070166803bc425844c4fa94.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 2:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6460 "2024-11-26T14:13:13Z")
@FKok please try a Homebase restart and Homey restart ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 2:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6461 "2024-11-26T14:14:14Z")
Will do, BRB ---
**Author:** ![FKok](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkok/32/13333_2.png) [@FKok](https://community.homey.app/u/FKok)\ **Post date:** [November 26, 2024, 2:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6462 "2024-11-26T14:22:02Z")
Still no luck!!! Same default picture. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 26, 2024, 2:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6463 "2024-11-26T14:27:48Z")
@FKok please send a new report. The devices are in the same network? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=318) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=320)