# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 312
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 22, 2024, 5:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6304 "2024-10-22T17:08:08Z")
Hi Martijn, I need to bother you gain. Have a strange behavior since a few days related to Eufy and/or WhatApp App. The Eufy App make a snapshot upon event. But sometimes I see in the Eufy App still the previous snapshot. Only when I hit the refresh button comes the recent just made image. This leads the WhatsApp app sending the previous snapshot and not the latest one. This is not happen every time but often. Could that be related to your recent changes in the Eufy App version? Any other idea? I did not change anything in my configuration or flows. Thanks for looking into that again. Regards, Uli ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 22, 2024, 5:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6305 "2024-10-22T17:12:07Z")
@Capetrip I see this sometimes happening that it doesn’t update correctly Might be a timing issue will check ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 22, 2024, 7:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6306 "2024-10-22T19:08:48Z")
## New app update (🟧 TEST: [3.30.3](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1:** None > **FIXES:** > **1** : FIX: small timeout for image update (prevent old images) > **2** : FIX: CPU warning fix. (make sure to disable snapshots on all devices for this!) > > Additional info for point 2: HP23 uses a lot of cpu and memory for snapshots. This is due to a workaround i had to make to support it on the nodejs version which is running on HP23. Athom is aware and i’m waiting for a fix. To prevent the CPU warning make sure to disable snapshot in all your camera’s then the work around will be disabled on the next reboot * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 22, 2024, 7:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6307 "2024-10-22T19:09:48Z")
@Capetrip please check the test version above ☝ ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 22, 2024, 7:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6308 "2024-10-22T19:39:38Z")
Thanks! Installed it and so far it looks ok, however need to monitor for 2-3 days as the issue was not happen every time. Will let you know ASAP. Thanks for the fast reaction and hopefully fix! ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 25, 2024, 12:53am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6309 "2024-10-25T00:53:09Z")
Hi Martijn, Today 2 times I did not get any snapshot from Eufy. Just a black screen in the snapshot area in the Eufy Homey App. Event snapshot works ok. Made a report : “8148CE42” ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 25, 2024, 8:14am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6310 "2024-10-25T08:14:08Z")
@Capetrip that’s a full homey report for Athom employees. Please send a eufy security report. Next to that. The snapshot feature is nice to have for this app which i host my self. It’s not a guaranteed service and therefore timeouts or errors might occur, i can’t influence that. If you want a robuster solution then please look at self hosting it with docker (see faq). Also for HP23 there’s still a memory issues in combination with snapshots and i have to wait for a nodejs update from Athom for that ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 25, 2024, 10:30am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6311 "2024-10-25T10:30:55Z")
Hi Martijn, sorry that did I sent the wrong report. Will do the right one when it happens again. Remember I use the experimental version above. And I got your message that there is no guarantee that snapshots always work. ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 27, 2024, 2:03pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6312 "2024-10-27T14:03:48Z")
Hi Martijn, just to let you know what the above experimental test version of the Eufy App still captures the previous image and not the latest one as explained above. Let me know if you need a App report. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 27, 2024, 2:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6313 "2024-10-27T14:04:26Z")
@Capetrip and if you press refresh on the refresh icon of the image view (in the device) ? ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 27, 2024, 2:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6314 "2024-10-27T14:16:52Z")
Even if press the refresh button it says updated a few seconds ago but It still shows the previous image. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 27, 2024, 2:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6315 "2024-10-27T14:17:28Z")
@Capetrip then the snapshot was not made 😉 ---
**Author:** ![Michael\_PA4MIC](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_pa4mic/32/58998_2.png) [@Michael\_PA4MIC](https://community.homey.app/u/Michael_PA4MIC)\ **Post date:** [October 27, 2024, 5:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6316 "2024-10-27T17:24:04Z")
Hello Martijn, I have very often that the app disconnect/logout from my hb3 so it cannot set modes by flows anymore. The only thing I have to do is repair with login and it works again. I’m using special user for homey app but doesn’t help. Made log for you. 4383d4a1-69ba-4ad5-bc85-4446234650ba ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 27, 2024, 5:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6317 "2024-10-27T17:30:47Z")
Hey @Michael_PA4MIC Can you send a new report when the error occurs again? Now there’s nothing in the log related to that ---
**Author:** ![Michael\_PA4MIC](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_pa4mic/32/58998_2.png) [@Michael\_PA4MIC](https://community.homey.app/u/Michael_PA4MIC)\ **Post date:** [October 27, 2024, 5:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6318 "2024-10-27T17:35:35Z")
Ok so before fixing first make log ok will let you know. ---
**Author:** ![MortenW](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mortenw/32/47625_2.png) [@MortenW](https://community.homey.app/u/MortenW)\ **Post date:** [October 29, 2024, 9:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6319 "2024-10-29T21:56:59Z")
Hi! I have just bought a set of the new eufyCam S3 Pro cameras but it seems like they are not supported in the app. Any chance that they might be added? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 29, 2024, 9:57pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6320 "2024-10-29T21:57:58Z")
Hey @MortenW I’m waiting for a SDK update until then nothing I can do ---
**Author:** ![Takie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/takie/32/86573_2.png) [@Takie](https://community.homey.app/u/Takie)\ **Post date:** [November 1, 2024, 1:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6321 "2024-11-01T13:18:36Z")
Hello Martijn. I have my E340 battery powered doorbell on v3.30.3. So far I never saw the “toggle light” card available. Also the “someone is loitering card” still often dissapears. I know you put your time and efforts in this voluntarily. So totally fine with it if you don’t want to look into it. But just letting you know. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 1, 2024, 3:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6322 "2024-11-01T15:24:40Z")
Hey @Takie Can you restart the Eufy app in Homey and send me a diagnostic report? 🙂 ---
**Author:** ![Michael\_PA4MIC](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_pa4mic/32/58998_2.png) [@Michael\_PA4MIC](https://community.homey.app/u/Michael_PA4MIC)\ **Post date:** [November 4, 2024, 9:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6323 "2024-11-04T09:46:09Z")
Hi Martijn, Today homey stopped working again with eufy, at 24:00 it could turn hb3 in alarm mode and in the morning he should turn it of but didn’t work anymore. It will work again when i do repair and login again. I have made an report as requested now when it is not working: 477254b0-198b-4d0a-bbdf-c10be3a2ae64 Hope you can see something. (will wait with doing repair till you checked) Michael [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=311) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=313)